Vapiano

18,1€ for diarrhea

Awful

Awful. Pasta was undercooked. Half a pint of lager was a short measure. Glass of wine never arrived which was probably a blessing.

Don’t expect great pasta

Have been to many vapianos over the years in Europe… maybe ten yrs ago and the standard was amazing… This is the first time I went to one in the uk, I went to the one in Manchester , it wasn’t great, the pasta tasted old and over cooked..no real flavour 😩 had to ask for extra chilli! Don’t think I’ll be visiting again anytime soon Revised last year (2025) have to say standard was way better! Got rid of the unprofessional ‘chefs’

Such a letdown.

Awful experience from a place that used to be great. We haven’t been to the Manchester branch for a few years but it was always an infallible experience for family and friends. Looks as though things have changed quite a bit. Slow service and then each of the five pizzas we ordered was wrong. The food we did receive was fairly good but the overall experience was terrible. We were out for my son’s birthday too. We were promised a refund but they could tell us how much or when we might receive it. Of course now you have to pay upfront, which helps them with this. Please don’t even bother going - save yourself the money and the disappointment.

Terrible service

Terrible service. We have waited 65 minutes for the food. Waiters were very rude.

Had liever een sigaret gehad als…

I rather would have liked to have a sigaret for dinner. Dinner was really gross. How can cheese be disgusting?

Our server Yvan was super polite and…

Our server Yvan was super polite and respectful. It was lovely to meet him. The food was very good and was served very quickly. Yvan made sure that we had everything we needed. Will definitely comeback for the amazing food and the best server

Dreadful experience

Dreadful experience. Never again. We used to love Vapiano in Bonn when we ordered food directly with the person who cooked it in front of you. Really was the best in terms of freshness and flavour. We moved overseas 9 years ago and yesterday were back in Bonn for the first time, so we rushed to Vapiano. Now the ordering system is crappy, impersonal and results in long waits and poor quality food. Either you order at a kiosk like McDonalds, or via a confusing phone app. I gave this feedback to the staff and they all readily agreed that the new system is dreadful. It’s not the staffs fault, it’s the incompetent poorly designed process system and incompetent management. If Vapiano can’t improve, they’ll go bust with a year or two for sure.

Cold food

Cold food, seperate eating. Ordered pasta and the bread was coming minutes later

They have great $15 pizza or pasta…

They have great $15 pizza or pasta lunch specials. The pizzas are tasty and enough to feed 2 people.

we went to Vapiano Manchester

we went to Vapiano Manchester - firstly the positive - the food was good - in fact very good - unfortunately completely spoiled with the dreadful service we received - queued up for ages to get a table but other restaurants were far busier - got shown to our table and given a menus then the waitress. ‘Disappeared’ 20 mins later after we had asked three staff members could we please order we finally ordered - our starter arrived - we had no serviettes or cutlery and the drinks we had ordered a while ago had not arrived - we ate our starters with fingers snd I fished out my packet of tissues we used as serviettes - our main arrived and we eventually got cutlery serviettes snd yes drinks eventually arrived - after finishing the main I asked for the bill - I’d honestly had enough - then I asked again and asked again - eventually we got our coats on and walked up to the desk to pay - the food was good but the service is probably the worst I’ve ever had and I will never ever go there again

Disgusting and Dangerous

Title: Beware of Vapiano Utrecht: Unacceptable Service and Management Conduct Review: My recent visit to Vapiano in Utrecht, specifically on Wednesday at 19:30 at table 501, was utterly disappointing. Accompanied by two friends, we anticipated a delightful evening of dining and celebration. However, our experience quickly turned into a series of service catastrophes, hygiene concerns, and managerial disrespect that I cannot overlook. We arrived together and placed our orders simultaneously, hoping for a harmonious dining experience. However, our expectations were shattered when our food arrived in a staggered and disjointed manner. While one friend received his pizza promptly, my other friend and I were left waiting in vain for our pasta dishes. After 30 minutes, my friend's pasta finally arrived after a small discussion about which pasta was his out of the two. By this time, my friend with the pizza had already finished, and I was still left waiting. To add insult to injury, when I inquired about my missing dish, the Asian waitress attempted to serve me a pasta dish that had been sent back from another table after only 5 minutes and subsequently sat in front of the chef for another 10 minutes. Our seating arrangement luckily provided a clear view of the kitchen, allowing us to witness this appalling act firsthand. The audacity of such a reckless act, especially when the dish was returned by another guest due to being incorrect, is a clear violation of basic hygiene standards and customer trust. Only after I confronted the Asian waitress with what I had witnessed and expressed my profound concerns about the service did she reluctantly agree to prepare a fresh pasta dish. This should have been the standard protocol, rather than a reaction to customer complaints. Thirty agonizing minutes later, instead of receiving an apology or a fresh pasta, manager Andre arrived on the scene with an entourage of FOUR security guards and 16 euros for the pasta that was never served, demanding that we leave. Initially, he attempted to lie by claiming that the pizza and pasta were served together, only to later correct himself, admitting that he had been misinformed by his staff. This disproportionate and intimidatory response compounded our distress and exacerbated an already volatile situation. When I attempted to address these issues with Andre and requested contact information to lodge a formal complaint, my concerns were callously dismissed. Instead of offering reassurance or accountability, he callously brushed off my request and provided the incorrect email address the info email, further compounding the disrespect and disregard for customer satisfaction. In summary, our dining experience at Vapiano Utrecht was nothing short of a disgrace. The abject failure of service, the egregious health risks, and the sheer disrespect displayed by the staff and management are utterly inexcusable. I implore prospective diners to exercise caution and avoid this establishment until they undertake comprehensive reforms and prioritize the safety, satisfaction, and dignity of their customers. Note: I will be forwarding this review along with others to the Dutch health care department due to the serious hygiene concerns raised during my visit here. The security guards deserve commendation for their professionalism, but manager Andre and the Asian waitress should face consequences for their unethical behavior. Ordering Italian food should not result in receiving a Chinese-wokked Italian dish recycled from another table. This establishment's practices are reprehensible, and I hope they face appropriate repercussions for their actions. Disgusting. 🤮🤮🤢🤢

Do NOT go to the Amsterdam Vapiano

Do NOT go to the Amsterdam Vapiano! We were given different food to that asked for and half of it never arrived! When we asked for a refund for food we didn't want and therefore didn't eat, and for the food that we never got we were refused and shouted at by extremely rude staff! We left feeling robbed and hungry. Absolutely disgusting! Zero rating

Gordon Ramsay, please help!!!!

We went to the Tottenham court road location. 1st: I would like to say that if you reserve a table you will be sitting in the worst location of the restaurant (quite isolated upstairs). 2nd: you have to order via a phone app which does not work due to poor wifi connection (don't go if you are in a rush, you need plenty of time to deal with it) + they automatically added 10% gratuity, that you can not change, for a very terrible service. 3rd: after getting our salads to share and bottle of wine, they did not bring any extra plates or the correct no of wine glasses, asked for the plates and glasses, but after taking so long I went down to ask again and found waiter hanging around chatting with no intention to bring the plates and glasses, so I went into the bar and kitchen and collected them myself. 4th: the food was just ok, nothing special, the Bolognese pasta had almost no meat and the same with the other pastas with prawns we had. 5th: there were dirty plates around which despite passing by them multiple times the servers didn't bother to clear them. Terrible experience!!! This was our first and last time at Valpiano. :( :( :(

Never Again

Appetisers were served after my wifes main meal, my pizza arrived after my wife had finished. Had to chase drknks. Food quality was average at best, pizza undercooked and food luke warm. Waitress was friendly. Gratuity added to bill at order and service was minimal

I ordered a pasta to go

I ordered a pasta to go, for in the train. I ordered and paid for cutlery to go. When I sit down in the train, they forgot the cutlery. Quite difficult to eat the pasta on my 2 hour train ride……:(((

Wonderful experience

Wonderful experience! Amazing tasting food and wonderful and polite staff. Would definitely recommend and would 100% come back again!

Disappointing Experience at Vapiano - Unauthentic Italian Cuisine and Lackluster Service

I recently dined at Vapiano with high expectations for an authentic Italian culinary experience. Unfortunately, my visit left much to be desired, and I feel compelled to share my dissatisfaction. The pizzas, pastas, and salads, which should have delighted our Italian tastebuds, failed to capture any semblance of true Italian flavor. The overall dining experience was marred by mediocre service, lackluster presentation, and subpar quality of food. It was, regrettably, not an establishment I would recommend visiting. Upon the restaurant manager's request for feedback, I candidly shared my disappointing experience. To my surprise, her response was a dismissive "okay," and we were subsequently ignored. To compound matters, we discovered an extra meal charge on our bill, which I promptly brought to the staff's attention. This experience has left me dissatisfied with Vapiano's overall customer service and authenticity in delivering true Italian cuisine. I hope this feedback serves as an opportunity for improvement in both the quality of food and customer service at your establishment.

New ordering system does not work!

Who made the decision to go from using the card system to ordering to using a QR code system that doesn’t work AT ALL other than to charge your credit card for a meal that was never in the system? We put in the meals we wanted, supposedly ordered, paid on the card and the orders disappeared from our log-in. Asked the person at the front desk if the order went in and they said no, so we paid for a beer that came (how did it mysteriously appear if there was no order?) and said thanks but we’re leaving. 20 minutes later, while in another restaurant, my wife’s phone gets pinged that our order is ready. When I checked the credit card, we were charged. We loved Vapiano until this experience. If that new system is in every restaurant now, we’re done with you.

Scampi E Salmone sans scampie et salmone

Was at Vapiano Paris La Défense and ordered pasta Scampi E Salmone, there were two shrimps and a little bit of salmon. So mostly it was pasta with cream sauce. I have tried Vapiano in several differentplaces and countries but never had so bad a meal.