VetRxDirect Pet Pharmacy (www.vetrxdirect.com) has a 3.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has replied to 14% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
Eventually got our pet's medication but they make it as annoying and painful as possible. Even LIED and said my Vet's office refused to verify the Rx. THEN, they will SPAM you endlessly with surveys and BS that you didn't sign up for. Good Luck getting them to stop. A REALLY super annoying company.
First they put a hold on my credit card and then never contacted my doctor for verification of the prescription even though the vet is staffed 24x7. Then I offered it to send them a fax or scan of the prescription and they said no I would have to mail it so they wanted my dog to go without medication for like 2 weeks while I literally mailed them the prescription. Finally was able to get my vet to call in the prescription got the notice that the order had been shipped. However it's been 2 days that it says the order has been shipped and it's not been shipped--all they do is create a f*ing label and it's just sitting there at their warehouse still. it's really making me angry that my dog is waiting and waiting for her medication. I will not use these people again
Twice over the past year VetRxDirect sent me an incorrect dose, or medication from an expired batch, or the wrong medication entirely. I am certain it was an issue with VetRxDirect because I ordered the same thing from a different compounding pharmacy and my animal responded immediately to the medicine.
I've used VetRxDirect for years and have always gotten excellent service. Today one of their employees, Tyler, took it next-level! I had unintentionally mixed up the prescriptions for our 3 dogs - he was super helpful and patient on the phone as we talked through it all. A few minutes after our call, I got an email that he had already spoken with our vet and had all of the authorizations needed. Service that's both efficient *and* personal is a hard thing to find these days! I cannot recommend them highly enough. :-)
I often order medicine here for my beloved dog. Here the prices are reasonable, often cheaper than in the neighboring veterinary clinic. Yes, and sometimes there is no time to go for medicine, then I also order here.
My dogs Chanel & Coco love the DuoClenz Rawhide Chews, now ordering the Honey Oat Dog Biscuit.
I have been using this pharmacy for Sassy for the past 2-3 years. They are prompt, knowledgeable, and really stay on top of your orders with the Vet. They are reasonably priced and courteous. WHY WOULD I GO ANYWHERE ELSE?????
I strongly recommend shopping with VetRxDirect especially how they handled my problem with some leakage even if the bottles were well wrapped for leakage. They immediately handled the problem with utmost concern and satisfaction for the customer. Thank you for your superb customer care.
When you need to get a med for your pet in a rush, here is the place to go. They offer everything you and your dog would need for an emergency, and they also have an app that you can use to order it. Simply click and order, and it will be delivered to you in a matter of minutes. To all the furmommies out there, you should give this a shot.
Great customer service, fast response time to all my questions. And their prices are so much more affordable. Will continue to use them for my cats meds. Thank you guys!
They always have the meds I need. They are very prompt in seeking veterinary approval, and they are so personal- not big boxed at all! I love this pharmacy for my animals.
Happy customer here! They got reasonable prices and the products are amazing!
My first time to hear claro otic drops, i learned this from one of the on line customer.The review of this medication is really good. Your pharmacist were so kind and and very helpful from the start. I have questions and they answer me back.I did not wait for long to received the product.Excellent customer service!!! Your company is highly recommended. Thank you, Zena
VetRx always has been quick delivering Nico's daily eye drops and just this week their customer service went above and beyond when they got no response from my vet re Nico's heartworm protection prescription, with immediate emails letting me know and then updating me consistently as progress was made. I heartily recommend!
So glad my order arrived sooner that I thought. Thanks so much and keep up the good work.
Ordered Flovent HFA for our cat with asthma. It took almost two weeks before it arrived. According to their website customers are not allowed to call. So I sent them a message but they never looked into the matter. This was my 4th time ordering and my last. Zero customer service.
We are sorry we did not meet your expectations. The ordered product is restricted by Department of Transportation (DOT) regulations to ground shipping. We shipped this prescription order the day after it was placed, but we are at the mercy of the carriers’ ground service time-in-transit for aerosols. Tracking indicates the order was delivered in five business days. We ask all pet parents to please give us extra time for DOT regulated products. There are only a handful; all aerosols and some topical parasiticides are examples. VetRxDirect prides itself in returning all voicemails, emails, and chat tickets within one business day. Usually, we return all messages the same business day. Occasionally, emails make their way to spam folders, of which we regularly check to make sure we do not miss our clients’ messages. We are very sorry we did not receive this attempt to reach out to us.
I have ordered my pet meds from VetRXDirect now for about 3 years. They always get the order correct, I get my meds right away and their prices are a bit less than other pet med webshops. I love that I can get a discount for bulk. They always send free dog cookies for each of my dogs and a personalized thank you card.
Thank you for your kind words. Say hi to the dogs for us.
I miscalculated the auto delivery of my dogs Pain Plus. When checking I found it wasn't due for another 2 weeks. I contacted Vet Rx Direct and explained my dilemma and the employee said she would send the order right out. I received it two days later and Sammy was without his meds one day only. THANK YOU!!!! VET RX DIRECT!! GREAT CUSTOMER SERVICE!!!! Patricia
Good place and good doctor for pet problem
62 reviews matching