Viator.com (www.viator.com) has a 3.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 41% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Atlas mountain 4 valley tour Samira our tour guide absolute a gem for our experience for me my daughter and her mum what a great experience to hike up to the atlas mountain and visit local Berber villages , explanation and local knowledge second to none highly recommend for truly Morrocan experience of a life time thank you once again samira you sure was the star of the show.
Great every time. Literally. I have booked 14 tours with Viator just over the last three years. I don't know what to say. The communication is outstanding. Viator clearly provides the inclusions and exclusion, extra costs to expect, if any, details about the tour itself, and other details in the interest of full transparency. We have enjoyed all the tours that Viator markets an/or curates. The price is right. A single spot for all your vacation tours.
We were a family of eight adults and booked via Viator for Air Sports Chamonix. Overall it was a great experience - however there was a lack of communication and one rude guide. We finally met our lead guide Sandie at 10:02 AM for our 10 AM tour. We were never told to come early and get lift tickets etc. (These are extra $ BTW) This may be an error between Air Sports Chamonix and Viator not communicating this info to us? The gathering point was changed from Aguille du Midi plaza to another gondola which we were familiar with but when we arrived at this gondola and there were no specifics nor signs on where to gather. Also, the initial changed address was 90 minutes outside of Chamonix and I had to tell them that - luckily they did check the messages and laughed about this mistake and corrected it. Our main guide Sandie was impolite and so flustered/rushed and she made us all question the safety of the experience. However when we met the other seven guides they were communicative, friendly, and overall fantastic!! Despite some of us getting motion sickness (2 of us threw up!), the scenery and thrill of paragliding was worth it! The experience ended 15 minutes earlier than expected. We wish we would have known the specific meeting location and to take something for motion sickness. Also, the departure point on Plan Praz is a bit chaotic with so many paragliding - so be aware and alert - listen and communicate with your guide. We did purchase the video package but one of us did not receive any footage and didn’t get a refund! 🤬 Be specific about the footage you want and know some guides capture better video clips than others. You also walk back from the field to the gondola which we didn’t know. Also two of us landed in different fields because Sandie had not communicated this correctly. Luckily we knew Chamonix well enough to navigate back. Stars: One ⭐️ star for Sandie. Five ⭐️ stars for the other guides. One ⭐️ star for lack of communication. Five ⭐️stars for our beautiful Chamonix! Would give it overall 3.5 stars due to lack of communication but the beauty of paragliding and Chamonix as well as the other seven guides bumped it up! Good luck!
We had booked around 17 Viator tours and of these, 3 were not as advertised e.g. shared not private, Spanish not English and incorrect start time of an activity and Viator as a platform stubbornly refused to do anything about it, no refund, not even partial refund and hence I managed to cancel our last 5 tours or so and booked with a proper company.
I booked a tour the day before. On the website it was stated that there were 7 hours left to book it. I had done that several times on get your guide and it had always worked. I packed everything and got up early in the morning. Then waited for the pick up. No one ever came - when I contacted the provider they said it always has to be booked at least 24hours in advance. I had already paid and gotten a booking confirmation, ticket and everything. At least I got a refund. But I won't be able to do the tour now:( Very sad
Great service. Drivers were all punctual and very friendly and helpful. They made great recommendations for local restaurants. Driver for cruise drop off set up our pickup when we disembarked from cruise. Great customer service
This was a fantastic nighttime ghost tour. Family friendly, yet still creepy enough to keep one on edge.
Knowledgeable, friendly guide, great weather!
Perfectly done. I am satisfied. I will order again.
Professional service.
We booked a trip with Viator in February 2026 to Oscar Schindlers factory in Krakow for Thursday July 30th for 2 Adults. We received confirmation the trip was booked and paid for on 18/02/26. On arriving at Krakow Airport on Wednesday 28 July we received an email stating the trip had been cancelled, no reason given at this point but a FULL refund would be given (note a FULL refund will be given). With a tight schedule and not wanting to miss out on the factory trip I hastily tried to see if I could book again through Viator on the same day but different time. I thought I had succeeded. We made our way to the factory on Thursday 30th July but on arriving and looking at the booking at the door on my phone I suddenly noticed I had mistakenly booked for 27 August 2026 when we would be back in the U.K. Heaven knows how I did it but there it was, a mistake. So we paid to go in at the entrance so not to miss out. On return to the hotel and after dinner I tried to contact Viator via the chat to get a refund for my mistake. I was told no refunds despite my mistake as the tickets would have been sold and could not be cancelled! I also got told by Viator they had gone through another company but we had never been told that at any point. Our contract as far as we were concerned was with Viator. We had not even been told why the original trip was cancelled. Viator looked into that and sent us an email to say the trip was cancelled by Discover Poland (who are they, οur contact and contract was with Viator!) because NO Availability for the selected date and time! Yet we had booked and paid for 30th July at 10:40 and a confirmation email! So how could they say ‘No availability for selected date and time??? Viator said we could not get a refund on the tickets bought for 27th August as the tickets had been sold to us via another company and to speak with them but hang on we had confirmed booking since February for the original tour date and yet they were refunding! Even now there is plenty of time to cancel our August 27th date and tickets, someone else can and will have the opportunity to purchase the tickets, but still it was a ‘no’. So, on one hand, to issue a refund, but when it’s a mistake on your part ‘ NO’ is very unfair and not RIGHT! So Viator give us the details of KrakowBooking.com, we contact the company who issued the tickets and they refuse refund too! People be very aware of Viator, we will not use them again, ever, for any tours wherever and we advise you to do your own due diligence before using a company that clearly do not let you know they sub contract out with another company and are not in the slightest bit concerned about people losing money for genuine mistakes!
booked and paid for easily and happy with service
Multiple couples traveled as a group on two separate trips to Italy, Spain, and Croatia. We scheduled pre and post cruise tours thru Viator. All were professional, and enjoyable. The guides were great and truly knowledgeable. As important, Viator enabled us to purchase "skip the line" tickets which were INVALUABLE!
My Sunday day trip from London was ruined when our tour bus broke down. We made it to our first stop, but as we were leaving, the bus became inoperable. We were stranded for approximately 3.5 hours while the driver waited for repairs. During that time, the driver told us this was a known issue with the bus and that it had happened before. If that's true, it's extremely disappointing that a tour operator would knowingly use a vehicle with a history of mechanical problems. Because of the delay, we had to skip both Dover and Canterbury and return directly to London. This was my only free day during my trip, and I lost the opportunity to visit two of the destinations I had specifically booked the tour to see. Unfortunately, the experience was poor from the beginning. The air conditioning didn't work for the first 90 minutes of the trip, forcing everyone to ride with the windows open, where we could smell the onboard toilet for much of the journey. What made the situation even more frustrating was how it was handled afterward. When I requested a refund, I was initially offered only 25% despite losing most of the value of the excursion. I had expected the company to proactively offer a full refund, given that the tour was never completed as advertised. Instead, I had to argue just to receive a partial refund. This entire experience was incredibly disappointing. Had the company simply taken responsibility and made things right, I would not be writing this review. Instead, they chose to save approximately $75 at the expense of a loyal customer who lost an entire vacation day. After years of booking tours through Viator, this experience has unfortunately caused me to reconsider using the platform in the future. Customer service is measured by how companies respond when things go wrong, and in this case, both the tour operator and the resolution process fell well short of expectations.
Tour got cancelled the day before. Good job I looked at my email that night, last day of the holiday ruined could have gave us more notice to so we could book another trip. Not even a phone call or try to book us on another trip. DON’T BOOK WITH THEM !!!
I had a great experience using Viator. The booking process was simple and straightforward, with clear information about the tour and instant confirmation. Everything matched the description, and the local operator was professional and well organized. The whole experience was smooth from booking to the end of the activity. I would definitely use Viator again for future trips and highly recommend it to anyone looking for reliable tours and activities.
Great service. Reliable and always described correctly to reflect what is being offered.
Their 2FA emails doesn't work for old accounts and there is no way to recover the access even if we can legally prove that the company belongs to us.
202 reviews matching