I could not get the application to work…
I could not get the application to work the first time I tried to apply for an Australian ETA. Then I retried the second day, I was able to get the application to go through with very little issues.
About VisaHQ
Data updated- Website
- www.visahq.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 73% (16/22)
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Is VisaHQ legit?
VisaHQ (www.visahq.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-12.
What people say
Excellent service
Personal attention, immediate response, professional results
Process was very quick and…
Process was very quick and straightforward. Email for further assistance was very helpful and they respond fast!
They are very professional and helped…
They are very professional and helped me throughout my entire process even though I speak very little English. Thank you so much!
The high price
$82 of Visas for $814.16 - total scam
One daughter used Visa HQ and was charged $814.16 her twin spent a little more time navigating India, Kenya and Thailand but only spent $79.16. You do the math!!!! There was now way this service is worth $735 of fees and shipping charges (marked up) What a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reply from VisaHQ2025-12-02
Thank you for sharing your feedback. Some visas are significantly more complex than others, and many travelers choose our service because they value their time and prefer expert handling of the process. Our team completes all the paperwork, reviews documents for accuracy, monitors the application, and manages communication with the consulate. Our service fees are already among the lowest in the industry, and they reflect the work involved in ensuring applications are prepared correctly and submitted without delays. We understand that not everyone needs or wants this level of support, but for many travelers, the convenience and peace of mind are worth it. We appreciate your perspective and are always working to provide transparent, reliable service. Let us know if you’d like us to review the specific case in more detail.
The procedure is really simple and the…
The procedure is really simple and the responses are quick. Thank you
Highly Recommend
The staff is very knowledgeable and helpful.
Excellent team
Excellent team. Makes the visa process very easy. Ma Katrina helped us with Morocco visa for our child when we lost hope. Professional team. Highly recommended
The customer support from Visa HQ was…
The customer support from Visa HQ was invaluable and top notch! I would and will absolutely recommend the Visa HQ Service to my friends, families, and colleagues.
Expectations met
Very simple, clear process and easy to follow. Delivery time - exactly as stated.
Ugandan visa
I applied for a Ugandan visa & within 3 days i recieved it.fast and even got help with the process of filling out the info I needed to send.Most definitely will use them again.
Simple Process
It was a very simple, quick process. Seven days from start to finish.
Data mining
All documents requested were submit, a part from what was not possible, I am travelling by car through Senegal to Guinea, I tried to get a land transit visa, as land visas and transit visas are offered, but it is NOT possible for me to provide any round trip tickets, as requested, because I am travelling by car. So I have lost 25 euros, because land visas by car/personal vehicle, are not possible, which is not stipulated on the website. Guinea government charge approx 50 USD for their visa service, visa hq charges 126euros and have not been able to provide the land visa service as indicated. Apart from the price being more than double with visahq, they have also requested a lot more data than the Guinea government, like my bank statements which is sensitive information.
Reply from VisaHQ2025-12-02
Thank you for bringing this to our attention. We understand how frustrating it can be when consular rules don’t align with real-world travel plans, especially for overland routes. Unfortunately, while some countries list “land transit” or “transit” visas broadly, many consulates require proof of confirmed entry and exit—even for car travel—and they will not accept an application without those documents. In this case, the consulate did not allow us to proceed, and we understand your disappointment. Our service fee reflects the work our team performs in reviewing documents, preparing the application, pre-checking requirements directly with the consulate, and managing communication on your behalf. We strive to make the process as smooth as possible, but we ultimately cannot override consular requirements. Regarding the additional documents: different embassies often ask for more information when a traveler cannot show standard entry or exit proof. In many cases, bank statements or supporting financial documents are requested to meet their security or eligibility checks—even if these requirements are not clearly listed online. We appreciate your feedback, and we agree that consular guidelines can sometimes be unclear or inconsistently communicated. Thank you for your understanding.
Good easy service
Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the helpline to get them to change this before it was submitted to the Embassy. Visa was issued 3 days before the ETA which was pleasing.
Amazing services provided by Adham Elkholy
The services provided by Adham Elkholy was top notch. His communication and engagement were great and he was hospitable. He was patient in explaining the processes and answering my queries. I will definitely be dealing with VISA HQ in the future.
The form was easy to complete
The form was easy to complete In the process of sending documents one of the team helped me so much and he was very patient with me You kept informing me about the progress of my visa
Aloha haven't seen any refund nor any…
Aloha haven't seen any refund nor any phone call, communication problems again????? Have a funny day jp
It's above my expectations
It's above my expectations, simple and smooth process. Will recommend your services to more of my friends 🧡
We had applied for our visas to Namibia…
We had applied for our visas to Namibia early so that we could be organized for our trip. We waited three weeks after multiple phone calls and e-mail before visahq responded to us. We now have our visas but I would not say that it was good service.