Vitacost.com (www.vitacost.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
With limited access to organic or natural foods locally, Vitacost was a great resource for years. Clearly, that is no longer the case. I've noticed the catalog shrinking, with fewer of my go-to items available, but didn't think too much of it, then my most recent $250 order was cancelled entirely with the claim that everything was out of stock. Calling BS on that.
This used to be a good company. I bought from them for many years. Lately they started using a horrible shipping company—OnTrac—that made all sorts of delivery problems. Then my last order never arrived, so I called only to be told the order had been cancelled due to processing issues. There was no email sent, and the customer service person offered no explanation or apology. This is since Vitacost was bought out by iHerb.
I have been a 15 year+ loyal customer of Vitacost. I was always happy with their products and service. Recently I got an email offer for 20% of my order. I placed an order for approximately 20 items. A week later I get an email saying that my entire order has been cancelled and $ will be refunded. They said everything was out of stock. I found this to be unbelievable. Their phone customer service was cancelled and they have gone dark on my request for a rain check on the 20% offer. I am going to move my business to Thrive.
A long time customer: Price increased so much that I can find better prices on Ebay (and free shipping) of what products I could find. Inventory cut so does not have most of the products I use. Too bad as I used to use Vitacost all the time.
Before Vitacost was taken over by iherb, 15% and 20% coupons were sent to customers on a regular basis or if you sent in a product review. Also, the customer was able to decide the products they would like to use the coupons for. I used to refer customers all the time to Vitacost before iherb took over. Not anymore. Now the coupons are limited to what Vitacost wants you to buy, but you may not need. Now there is an occasional 10% off or IF you refer someone and that person orders. Just tonight I looked at cereal. The price had gone up by 10% from just a few weeks ago. Offering a 10% coupon on a product that has increased by 10% is NOT a savings! Also, both their supplement and food selections have decreased. They have often been out of stock on basic popular supplements. The whole experience has been disappointing to me. I wish so much they would go back to the former coupon policy and former selections that used to be available in the food products they sold.
I've been buying from Vitacost for over 10 years. Lately delivery has been really bad, damaged items or even not been delivered because of damaged box. I had to call them to find out since it says on a tracking as "out for delivery". Damaged items twice and they only can refund me so I had to find other source to get an items. I'm not going to order from them anymore. Really bad customer service.
VitaCost COM AND Iherb COM owned by same company, Vitacost. The same owners. These are two awful companies in my opinion. First VitaCost, when I did not receive the items, they say, they shipped to me and I asked them to reship or refund, they refused saying robotically over and over, and “that it was shipped to you.” I spoke to all clerks and supervisors and they repeat the same thing even though I kept sending them the tracking report that proved that they did not ship it to me. And they kept hanging up on me when I said, read me the tracking report I just sent you. I asked to escalate this to the corporate office, the owners, or the ceo. They won’t give you any contact information. You cannot reach or contact the corporate or main office. And There’s no phone or email to corporate. You can find their address online, but when you write them many times, they don’t answer. They don’t care, They don’t want to talk to you or resolve anything. They only want your money in my experience. Finally, I had to turn to my banks credit card fraud dept, and explain this and show them the tracking report and they agreed, the fedex tracking report proves without a doubt, I did not receive the shipment and that the they are unethically charging my account for items I did not receive. My banks credit card fraud dept electronically zapped the money back. VitaCost got so irate at this, that they refused to sell me any more products (illegal discrimination) and childlike behavior. 2nd Iherb: Now they are merging and going to become Iherb.com. The same warning applies. And note, IT’S WORSE. This company has no customer service department; no people to assist with any problems. No real persons to talk to, a robot chat box, no corporate office to contact when you have any problem, and they send you email messages like this with no explanation when they don’t like your order: “Hi , “We wanted to let you know that items in your order #: 326152736 have been canceled.” And the emails they send you have no way of replying, as in these addresses: norepy @ (emal address) In my opinion, they are an awful company and I suggest that you do not do business with them when there are so many other good vitamin / herb companies in stores and online you can deal with. And don’t be fooled so quickly with excellent reviews. Any company can get people to post those type of phony reviews and may not reflect the true reality. With what I posted you can actually prove some things yourself that I stated. You can call vitacost and ask them to be connected to corporate in Florida - they won’t because probably have orders not to. But they will give you endless excuses why can’t. You can ask them (they own iherb) to give you iherbs phone number and you won’t get it. You can never get in contact with a real person at Iherb - even the chat. If something goes wrong with these orders or products, you are up the creek people with no resolution as far as I’ve seen far as I’ve seen.
Sell outs. Greedy greedy sell outs. Ruined an amazing company by selling to iHerb.
Vitacost sold out to iherb which is not good because both use TONS of plastic packaging. They do have good prices but they use a LOT of plastic packaging - huge amounts of plastic. I've been asking for a long time to use healthier more reasonable packing materials & nothing has changed. Last time they sent a gigantic plastic wrap that doesn't compress & doesn't recycle. It has gone beyond ridiculous.
Vitacost is terrible since iHerb bought it. I'm looking to start ordering elsewhere. No invoice included with your order so there is no accountability for any missing items and no record of the prices paid for each item. Therefore I log in to my Vitacost account to look up my order but there are no prices recorded for the individual items; there is just a total without any record of how that total was arrived at... We are supposed to trust their accounting... Ha!Ha!Ha! And next to each item in the order is a request to start ordering the item from iHerb, not Vitacost. Also, with iHerb in charge, the boxes are packed very poorly - it's like e everything is just thrown in thereby damaging some of the products. What a shame; Vitacost has been ruined.
I have been purchasing products from Vitacost for years. One product I use is now defective and does not work, but since it is past the 60 day window, they will not provide a refund. The product used to work, it no longer does. It is DEFECTIVE. The 60 days should not apply to DEFECTIVE products. I spend thousands on Vitacost per year. I will seek the same products from local vendors and will no longer use Vitacost.
I have purchased thousands of dollars per months for years, but they changed the refund policy, and started packing in a very messy way, throwing glass bottles in the boxes without protection, but since I purchase over 500 dollars, they cannot refund for a broken bottle. I contacted customer service and they care less. Vitacost used to be very good, but have dropped to the lowest level.
The products are excellent and are offered in a wide variety of sizes and dosages. They are effective and perform as advertised. The website is user friendly and easy to use to compare price and information. The shipments come well packaged and in a timely manner. This company is the one to go to if you need quality products at reasonable prices shipped reliably.
My order came quickly without any ptoblems
Incompetent liars. False advertising. Bait discounts then do not honor. I ordered with a 10% discount and got an email confirmation same day for the order. I wait 5 days for supplements I need and hear nothing. Finally I contact them and they tell me the order was canceled but have no explanation as to why. They tell me I can order again...why would I order again when you canceled my last order and have no explanation. Of course you want me to order again without a 10% discount right? Then finally by phone I demand an explanation and they tell me that their back office team will look into it and reach out within 72 hours?! I wait 5 days then contact YOU to find out you canceled my order with no notice then I'm going to wait up to 3 more days while you try to figure out a lie to tell me why you canceled my order in the first place? Stay away from this amateur clown show.
Vitacost's website indicated I would get a twenty percent discount on a specific product if I used their code. I copied the code so I would not make a mistake typing it. When I put the code into the appropriate box , I received an error message stating I could not use the code. I tried several times with the same result. My next step was to email vitacost, and they took a couple days to get back to me ( they used to have a chat feature, so you could get immediate help but that feature was not on their website). They stated because the discount had expired (In the meantime) , I could not receive the discount. So I emailed them back and stated the discount only expired because it took them a couple days to get back to me. Then they gave me a different reason for not getting the discount (and made it clear that I still couldn't get the discount), which was that there was an error on their website. Companies that treat their customers well and have any modicum of integrity would honor a mistake like that. In addition, they gave me 2 different reasons for not getting the discount. So I really don't know which one, if either, is accurate.
The online site was easier than I expected. I am older and was placing ALL orders via the phone. The support person was able to guide me through the process, and got me through it. Thanks. Received the order yesterday, and haven/t yet checked the order. I will let you folks tomorrow.
While this order is the stated subject for this review. The previous order arrived in an iHerb box, was shipped by i Herb and the tracking did not work. Not sure if this has anything to do with iHerb purchasing and supposedly merging with iHerb; if it does the takeover is very poorly done. It is called communication with Vitacost/iHerb customers.
101 reviews matching