Vitacost is absolutely worthless since…
Vitacost is absolutely worthless since IHerb bought it. I used Vitacost virtually weekly, and now it has none of the products I purchased there. I am SO DISAPPOINTED in this change.
About Vitacost.com
Data updated- Website
- www.vitacost.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/50)
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Is Vitacost.com legit?
Vitacost.com (www.vitacost.com) has a 2.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Vitacost is totally unresponsive
I used to order happily from Vitacost. Now as of June 2016 they stopped phone support. Within one minute of clicking on my order I realized that they were sending my order to someone else in another state that I had sent one product to at a prior time. My only way of reaching Vitacost was to fill out a form, which I did and also sent them an email. They didn't respond in a timely manner and when they did they told me to cancel the order with their On Trac carrier. THAT website told me to do a chat with AI. THEY have no phone customer service. I did that with chat AI and got no response following that. Now days later I was just informed that the entire order was delivered to the wrong state. This was time consuming, frustrating, a total energy drain, stressful and it cost me money. What kind of business operation is this? I am going to contact my credit card company.
Vitacost was bought by I Herb and since…
Vitacost was bought by I Herb and since then I can’t get in touch with this customer service person by phone. I put an order in for Bach remedies and I was sent a half sized bottle for the price of a full-size bottle and there’s no one way I can talk to anybody. After20 years of using Vitacost, I am going to find another vitamin provider because there is no way to resolve customer issues.
Incomplete Shipping Labels & Completely…
Incomplete Shipping Labels & Completely Unreachable Support Vitacost’s system has a critical shipping software bug: despite my full name being correct on my account, order, and billing details, they printed my shipping label with only my first name. Because this was a FedEx package transferring to USPS, omitting my last name nearly caused the post office to reject and return the package. Making matters worse, their customer support is currently impossible to reach. Their main phone line gives a recorded message about technical difficulties, their website's contact form constantly errors out with broken CAPTCHA failures, and there is no live chat option. Fix your shipping label templates and give your customers a functional way to contact you.
Will never trust this company even under a new name!
I was a longtime customer with Vitacost. I referred the company many times. They have never been good with customer service.. but at least you could contact them by phone. I liked that they had coupons and I’d wait for the sales to shop. Most recently in my last order from the company, maybe 3 months ago I was missing an item and had no way to reach them. I actually sent an email which I never received a response. Also … if you had a broken bottle or placed an order and then saw a coupon, the customer service WAS NEVER HELPFUL. BUT AS STATED ABOVE at least you could get through to a person. I was about to place an order with I Herb…but then realized Vitacost was now part of that company, and I decided no way would I give them business or refer anyone to them. Very disappointing.
I have been their customer since they…
I have been their customer since they opened many years ago. IHerb bought this company; IHerb has no customer service and makes it difficult to even place an order. When they sold vita cost they replaced it with a HORRIBLE uncustomer centric group of people. Their customers don’t count so I cannot purchase anymore.
HORRIBLE RED DAWN TAKE OVER
MANY, MANY YEARS AS A LOYAL VITACOST CUSTOMER! VITACOST HAS NOW BECOME iHERB WHICH HAS BEEN INFILTRATED BY CHINESE TAKE OVER AND IS NOW TRASH! NO STOCK ON MOST ITEMS AS THEY ATTEMPT TO TRANSITION US N2 THIS LOW VIBRATION AND DELIVERIES WITH ONTRAC ARE HIT OR MISS. ONCE BELOVED AMERICAN COMPANY HAS GONE THE WAY OF THE DINOSAUR. SHOP ELSEWHERE BECAUSE GREED, PROFIT AND LACK OF HUMANITY IS THE NEW AGENDA, ITS A "DONE-DEAL"!
Customer service is basically non-existent.
Customer service is basically so slow it may as well not exist at all. NO phone number to reach them, which could have resolved my issue in 5 minutes, but they take their time responding to contact on their website. I had an issue with the wrong city on my order and once I submitted, I realized the error and reached out immediately. I got an automatic reply stating they received my message. Unfortunately that didn't mean anyone actually read my message, and after two more contact attempts, someone replied a day later stating they couldn't make changes to an order that already shipped. They had an entire day to just go into the computer and change the city on my order, but they didn't bother. I've been buying from them for years but I'm done ordering from them.
Vitacost was recently Sold
Vitacost was recently Sold! I have been shopping Vitacost for years! It was recently sold by Kroger to IHerb! What a Joke it is now! They want you to just move over and shop IHerb! No decent sales anymore! They are out of what I generally buy! They have reduced there inventory!!!! I ordered from I Herb what a joke! Your items are literally thrown into a box without proper packaging and protection!!Now I will spend my money at the grocery store because they have made it difficult to even buy what I normally order!! IHerb you took a great company and ran it into the ground!! You lost my business
IHerb killed Vitacost quality
Since iHerb took hold of Vitacost, the quality of business has plummeted. Long shipping fulfillment, if they even fulfill the order. Now, you might find yourself wondering where the vitamins you purchased are and the business cancels orders without any communication. I’m so annoyed with the way they’ve handled this. I’m not too thrilled about shopping at iHerb. A good thing ruined! Looking for another source for my monthly purchases.
Years of quite good service
I used Vitacost for many years. Generally, service was very good. Occasionally, items were damaged from poor packaging. Returns were easily accomplished and credits applied smoothly. Vitacost seems to have merged or been purchased by iHerb and I now place orders directly with iHerb.
Poor Customer Service, Unreliable Company
I used to like vitacost but since it was bought by Iherb, it has gone down hill. I first couldn't access the vitacost account for months. When I finally could at the beginning of July and placed an order it told me my item would deliver by the 11th. Then the ontrac kept changing to delivery the next and the next day. There is no phone number to contact customer service through vitacost OR Iherb. I looked at ontrac and it said " your item cannot be delivered". I emailed vitacost and screenshot this ontrac info(5 days AFTER the 11the ETA) and was told first that my items I paid for could not be delivered and if I would like the items, I would need to place another order!! ?? Then I responded stating it is illigel for a company not to provide the items I paid for and I would have to report them. Then ANOTHER customer service person responded that my items were sent to the wrong place and be patient and if I dont get them after a 6th day, they can't reship my items but will refund me. I did finally get my items after two weeks of waiting despite their items usually shipping from Nevada while I am right next door in California. Then they had the nerve to ask for a review. Well, here you go. I no longer trust this company nor iherb. When you can't rely on customer service to do what is right, follow basic legal standards as a business and you can't even get a hold of a company by phone, it seems very suspicious and I don't trust it. Moving on.
Vitacost has been ruined by iherb.
I placed an order on 7/13/26. Rec'd message from vitacost that order was delivered Order never arrived. FedEx said order was damaged in transit & sender was notified. Vitacost refused to replace any items that were still in stock. Told me to reorder but they would not honor original sale price. Iherb has ruined vitacost. No live agent to speak with & no online chat available.
So the website prior to the acquisition…
So the website prior to the acquisition by iHERB was really good.....easy to navigate and I always used my "list" to reorder. The website has now been redone and it is not conducive for easy navigation. I'll be using someone else for my vitamins from now on.
Since Iherb took over Vitacost
Since Iherb took over Vitacost, it has gone downhill in several ways. I was always able to use a discount code from one of the coupon sites but none of them would go through on my order placed this July 2, 2026. Also, Vitacost used to have the best packing techniques ever. On this same order they used a box that was too big and no additional packing material to compensate for this so some of my liquid cleaners leaked. Sadly, I'll have to find another online vitamin company.
Iherb ruined Vitacost
Iherb ruined Vitacost. What monopolies do best! Not good for the consumer.
If I could give it a zero I would do so…
If I could give it a zero I would do so now that Vitacost has been taken over by iHerb. I followed the instructions for creating an iHerb account which promised a 30% discount at checkout. NO DISCOUNT WAS APPLIED. Vitacost customer service is non existent. They only give an email option and you have to wait for a response until they decide to get back to you. I will try to cancel the order through my credit card since I have received no response other than “ we’ll get back to you when we can”. BUYER BEWARE! Vitacost is not the company we once loved.
iHerb is Ruining Vitacost's Reputation
It's obvious Vitacost sold to iHerb. I am so disappointed! My recent order was awful. Boxes of food were delivered beat up--which I have never had seen when Vitacost owned the company. Then, I noticed a few boxes were leaking all over my pantry. After that, I opened a box of broth to add to a recipe and noticed it had slimy chunks in it. Then, I opened the other boxes. Same thing--gross chunks floating around. Note: I have purchased this broth many times when Vitacost owned the company and have NEVER had a problem. When I went online to send pictures and complain, there is no CHAT like there was with Vitacost. Extremely disappointed. I miss Vitacost!
Vitacost has gone straight into the…
Vitacost has gone straight into the toilet since being absorbed by iHerb, a seriously defective company. My 40+ shopping list has been reduced to only 4 available items, grossly inadequate. Sad to see Vitacost reduced to garbage as we spent thousands of $$$$ over the years. Not happening with this company, moving on to find the quality products we used to buy.
Vitacost was sold and many products are out of stock
Vitacost was an excellent company for organic and chemical free products. I shopped there regularly for many years. Recently it was unfortunately sold to IHerb where most of the products I was buying are out of of stock or unavailable. Vitacost had excellent service and that too is missing now. I am looking for alternatives. Amazon has many items.