Wendy's (www.wendys.com) has a 2.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 51% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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David美国 · 6 reviews · Experienced 2026-07-09 ·
★★★★★
They use shady business practices
They use shady business practices. Like on their app for example, on a Friday it says you get any large fry for free if you spend $5. But when you click on it you have to buy la cart fry but it doesn't tell you that on the main page and the print is so small on the third page most people miss it. Not only that you are spending more than $5 which is shady. That's what scammers do. I used to enjoy Wendy's but I stopped going there because of their shady business practices.
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kamal kimatrai加拿大 · 8 reviews · Experienced 2026-07-09 ·
★★★★★
Ordered a salad online for pickup
Ordered a salad online for pickup. Drove to Wendy's only to be told they don't have that salad. When asked for refund was told it is done on the app. Tried it, and it got rejected. Was given another salad only to find out it had feta cheese which I am allergic to. Absolute waste of money.
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Ly美国 · 9 reviews · Experienced 2026-07-08 ·
★★★★★
Store# 10400 I will not eat there any…
Store# 10400 I will not eat there any more. Today as I was going to get my child some food, a female white manager in uniform was carrying a white small dog into the restaurant. Then another male employee-black, came out with the same dog also in uniform, and it appeared that employee was trying to toilet the dog around the front door of the restaurant facing the side where the restaurant sign is. Super-f-n-nasty. Let me be clear; this is not about not liking animals or people like those two who has pets. I myself have pets and love animals; especially, dogs. However, this is a restaurant, and that is not sanitary. Also, the type of dog they were handling sheds a lot. So, I’m sure there were fur on their uniforms. YOU DO NOT handle animals while you are on duty and suppose to be serving food. #That was not a service animal just incase you’re wondering. No wonder the business is struggling to stay afloat. !Yacks! I bet you won’t see this kind of disorderly conduct at CF😞
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customer美国 · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Visited 16th Shandeland location Indpls…
Visited 16th Shandeland location Indpls In 12 pm 7-9-26 got baconator combo all signs on tv and windows shows bacon hanging over the bun I raised the bread up to find one piece broken in half had to ask how many pieces comes on her mgr said two I said this is one piece I will never
Purchase anything as long as I’m living it was for mom got it this time then she tells me they bacon comes half strips well shouldn’t been 4 slices I need some one high up there to explain why you lie about this sandwich
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customer英国 · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Very disappointed
Food was okay. Went in 11am, so wasn't busy. We went in specifically for the Sonic collectibles. Previous we went in to ask how it works,but that was still breakfast time. So the person explained to me that it only come with the kids meal.
He did not mention that they do not have any sonic cards. When I went in later and ordered, I got a toy, my child opened it and it wasn't the Sonic toy. So I went back and asked why did we get this when the whole store is advertised with sonic? They said they cannot change it because we opened it already. Fair enough. So I asked if I buy another kids meal and I can have the sonic card with it? He straight denied it and he said they don't have any sonic card, looking at his colleague! Obviously they had a card. Otherwise the guy who I talked during breakfast time would tell me that itno point to come back later because they don't have the Sonic cards anyways. Why they didn't let me buy another meal so I could get the sonic card, it's beyond me.
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Gary Rose美国 · 1 review · Experienced 2026-07-05 ·
★★★★★
Ordered 2 Junior Deluxe cheeseburgers
Ordered 2 Junior Deluxe cheeseburgers. They gave me only one, but I discovered it, and they corrected it. Unfortunately not much taste, and was not really warm. The only reason I go there, is because it's close. I think I'll go elsewhere from now on. Employees are courteous.
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Denise美国 · 2 reviews · Experienced 2026-06-29 ·
★★★★★
After 6 decades not going back!
Twice in a row Wendy’s has messed my order and their salads are smaller than ever, yet still expensive. I’ve been a customer since they opened the original restaurant in Columbus when I was a kid. We are finally done with them. And their French fries still suck!
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Sharon美国 · 4 reviews · Experienced 2026-06-28 ·
★★★★★
Wendys- I ask for my food " hot" "…
Wendys- I ask for my food " hot" " fresh". . Never receive my food hot. Never. I am never returning to Wendy's.
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alberto melendez美国 · 1 review · Experienced 2026-06-26 ·
★★★★★
Im always missing stuff from my order…
Im always missing stuff from my order it is pointless to order online or at the window they suck at doing theyre job there should be a person that checks the receit woth the order before its given out
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Maria Langille加拿大 · 1 review · Experienced 2026-06-25 ·
★★★★★
Mush and cold
We went through the drive through and paid, then my husband realized that the amount they gave back was not correct. It was the worst experience we ever had. The burger was mush and our fries were cold. We will never return!
First time visiting at 1pm on a Friday, waited ages for someone to come to the drive thru to take order, been sitting in parking bay for 15 mins and still no order, I hope the food makes up for it
Their spicy chicken sandwich was always my go to.. now that they’ve changed it. There’s nothing else on the menu that I care for… I won’t be going back🤮
I enjoyed some of the staff who genuinely wanted to get us hungry customers out of the restaurant as quickly as possible . While on the other hand the service could’ve been so much better from the management down. It’s fairly simple to be kind while taking a food order we won’t be there for much longer after placing said order. Also you don’t have to see us again unless we revisit the same spot . I ordered a chicken sandwich , crispy I believe and a large fry , with a strawberry lemonade . My food was hot and great , even though I didn’t get any ketchup but that was my fault I should’ve asked for some .
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customer美国 · 2 reviews · Experienced 2026-06-16 ·
★★★★★
If I could possibly leave negative…
If I could possibly leave negative stars, I would order $50 worth of food through DoorDash get it. moldy buns call the store and the chicken on the phone says I’m looking at my buns, ma’am. They’re not moldy. Good luck to everybody else who eats there today cause they’re not throwing away the buns cause as she says they’re not moldy.
On 6/14/25 I paid 4.06 for a medium lemonade at Wendy’s in E. Stroudsburg, PA. On/13/25 paid 3.83 for a gallon of gas in the same city. Something is wrong with this picture. Will make lemonade at home.
I went to 650 Bald Hill Rd in West Warwick yesterday abt 1pm. I went to each of the inside doors. Both locked. As I walked back to my car i saw "it" inside getting the customers order. I wasn't trying to bug him. Just wanted him to know both doors were locked. No problem i went to the drive through. I told him he may want to put up a sign that the lobby was closed. He advised me they were short staffed from callouts. If I wrote what "it" said to me, I dont think anyone would talk to A customer the way he talked to me. Then he refused to take my order. I told him I would wait in line till he did. After 3 min of arguing he called 911. I could hear the officer so I gave my information. Like my car plate, make and model. After a couple of min I drove off because I wouldn't want the spit from "its" mouth going into my daughters mouth. I called Corp and sending a register letter to Corp to follow up. Worked 30+ yrs for Verizon. I was well trained in customer service. This thing of an employee doesnt deserve working with customers. All Im asking is for management to watch and listen to what and how he talked to me. I didn't deserve that. Don't go to this very rude Wendys. 650 bald hill rd west warwick ri
