Whitt Carpet One Floor & Home (www.whittcarpetonesalem.com) has a 4.7 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The floor was installed in a timely manner and looks very good. However we now have a rather loud squeek in the floor that was not there before.
Thank you, Eric! We're glad that you're enjoying the new floor. We reached out to your wife in regard to the squeak. Please feel free to give us a call if you would like to discuss further.
Work was done quickly and efficiently. No significant issues. I would use this company again.
Thanks, Sam. We're glad that you had a great experience with us! Please let us know if you need anything else.
Very helpful during the selection process at their store. On time delivery and installation. We were attempting to match older carpet-can hardly tell the difference. We would highly recommend.
Thank you so much for taking the time to leave this review! We are thrilled to hear you enjoyed working with our team, and we look forward to working with you again in the future!
Bob Garby went over and above any service I have ever experienced!
Thank you so much for the kind words and review, Kriston. We are thrilled to hear you enjoyed working with Bob and we look forward to working with you again in the future!
The staff at Whitt Carpet are very accommodating and knowledgeable, However our installation was extremely bad and was acknowledged as so by the installation supervisor AJ. Certain aspects of the project were corrected others could not be. Emily , our sales person arranged for the carpet to be removed and another carpet was selected and will soon be installed.
Thank you for the good review and feedback, Arnold & Rosanna. If you need anything else please don't hesitate to let us know!
I was very pleased with the personnel, quality of the carpet, and installment. No complaints - I have recommended the company to friends.
Thank you so much for taking the time to share this review, Becky. We're glad to hear that working with our team made your experience so great. We hope you enjoy your new floor!
Great business to buy flooring from, especially working with Bob Garby!
Thank you for the kind words, Mason & Peggy. We're thrilled that you enjoyed working with our team. Please don't hesitate to let us know if you need anything else!
Could have used a larger crew ( more than one, to demo the existing hardwood flooring. Unexpected glue and staples led to a two week demo period. They eventually got the job done and we are very happy the our new hardwood flooring and carpet. Whitt did not take shortcuts or the easy way out. Very professional job and Emily was great to work with.
Hi Todd and Laura Beth! Thank you so much for taking the time to share your experience with Whitt Carpet One. We apologize for the delay that occurred during the demo/installation period. However, we appreciate your continued trust and patience throughout the course of this project. We're also pleased to hear that you enjoyed working closely with Emily and we hope you enjoy your new floors for years to come!
Our experience has been great. We received great help from Emily and the installation went well. We will definitely go back to Witt for any additional flooring needs!
Thank you for the kind words and review, Harry and Vicki. We know you will love your carpet and please don't hesitate to let us know if you need anything else!
Great service, although prices changed slightly on additional services (eg: door trimming). Carpet was expertly installed, looks great and as promised. Would use the company *and carpet* again/
HI, there. We're so happy to hear that you enjoying your new carpet and we look forward to working with you again!
The carpet is beautiful and installation was professional! We love our new carpet. Thank you
We're so happy to hear that you're loving your new carpet, Susan & Butch. Thank you for trusting us with your flooring needs and please don't hesitate to let us know if you need anything else!
Hi David and Crystal! Thank you for your feedback! We look forward to working with you on your next flooring project!
Jesse & Louise, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
Measurements were accurate; Installation was done on schedule; Workmanship was good.
Hi John! Thank you for your feedback! We look forward to working with you on your next flooring project!
It took 3 sets of installers. The last one was the very best. The first noticed the measurements were wrong, the second took the faulty carpet away to be re-cut. The last guy came by himself and was very professional
Thank you for your feedback, Sydney. We always want to give the best service possible, if you need anything else please don't hesitate to give us a call at 540-380-4697.
Salesperson, Emily, VERY friendly and VERY helpful and knowledgeable. Price of materials to value is excellent. Only hiccup however, is the install WAS NOT completed by the sub-contractor as Whitt advertises. There was no heppa vacuuming before the old was taken up and after the new was laid. A small simple vacuum was used which didn't do too much other than leave vacuum tracks. I had to go over each room after the install with personal vacuum. The subs and Whitt need to be on the same page if Whitt is not using their own in-house installers.
We appreciate the review and feedback, Steven. We’re thrilled that you had a great experience with us and we always want to go above and beyond for our customers. If there is anything else we can do for you please don’t hesitate to give us a call at (540) 380-4697. Thank you for trusting us with your flooring needs!
Quality carpet installed to perfection.Have recommended Witt to 2 of my friends. THANKs
Hi Garland! Thank you for your feedback and recommendation! We look forward to working with you on your next flooring project!
Working with Whitt Carpet was a joy and they will be my first contact on my next flooring project
Bryan, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
Whitt Carpet was quick, professional and delivered on time. We are enjoying our bedroom carpet. From our first meeting with Emily to our installation date we were totally satisfied.
Our pleasure, Mark and Vera! We had a great time working on your project and we're so glad to hear that you're happy with the finished product. Thank you again for leaving us an awesome review!
When we were remodeling our bathroom, we visited the Whitt Carpet One Floor showroom to look at their options for flooring They were so helpful and had many selections, found exactly what we had hoped for. The Installer was very knowledgeable, quick and efficient. We are very pleased with our new flooring. Definitely would recommend them to others.
Hi Jim! Thanks so much for the feedback and recommendation! We appreciate the opportunity to work with you and hope to work with you on your next project!
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