Whitt Carpet One Floor & Home (www.whittcarpetonesalem.com) has a 4.7 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Chose Carpet one as it is a local family company. Staff are friendly and efficient, explaining different options. Installer put down stair carpet in a couple of hours and did a professional job.
Vanessa, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
The flooring is top quality and the installer did a great job of putting it in. I recommend this to anyone needing a kitchen floor.
Thank you for the positive feedback Jeff! We look forward to working with you on your next project!
Overall really good experience. The installers moved furniture and moved it back after. They vacuumed the subfloors after removing each section of old carpet. I haven't noticed any damage to walls or floorboards. The new carpet looks wonderful and is so much softer than our old carpet. Prices seemed good. The only problem we had was with scheduling. We purchased at a busy time of year. We were told that Nov/Dec is their busiest time of the year. When purchasing we were told that they were scheduling out to mid December at the time so if we wanted it before Christmas we needed to order soon, so we did. We were then told that someone would call the following week to schedule the install. It took around four weeks and multiple calls to get an install date set. Ultimately they were able to install when we had originally requested which was before Christmas so I'm very happy they were able to get it completed when they said they would at time of sale. It was however very annoying that they wouldn't set a date earlier despite multiple calls on my part to try to schedule.
Thank you for the feedback Derek and Jennifer! We apologize for the confusion regarding scheduling but are glad we were able to get your carpet installed before Christmas as originally requested. We appreciate having the opportunity to work with you!
Bob was great to deal with, met us at our home on our time table, ran measurements, talked thru several options, helped us choose the carpet that would best fit or needs, and handled the financing over email and text! You cannot beat the seamless purchase. When the install day arose, the guys were on time, and worked hard to get it done. They were polite and professional! The carpet looks amazing! Outstanding experience would recommend them to anyone looking for flooring in the near future!
Our pleasure, Kara! We had a great time working on your project and we're so glad to hear that you're happy with the finished product. We'll be sure to pass your praises on to Bob and thank you again for leaving us an awesome review!
I love my new floors. The work that Randy did was impeccable. He took his time to assure everything was done correctly. There's no doubt that you are blessed to have someone like him on your team... Merry Christmas
Thank you so much for the positive feedback! We hope you have a wonderful Christmas as well!
We were led to a great carpet for the room's use. And the sales staff, installers and Tess are wonderful. Down side: promised carpet in 4 weeks from ordering which was a no go. Somewhat disappointing. Overall pleased.
Thank you for the feedback! We hope to work with you again on your next home project!
They were a pleasure to deal with, and did an excellent job.
Hi Cyndi! Thank you for the positive feedback! We hope to work with you again soon!
It was an excellent sales experience -- they worked to understand what I required and presented good solutions. The installer was prompt, pleasant, and professional. An all-around good deal.
Hi Jim! Thanks so much for the positive feedback! We look forward to working with you on your next flooring project!
From the beginning to the end the experience is just as any homeowner would expect -Excellent! Carpet was not properly installed by a Lowes contractor and had multiple ripples in multiple rooms. Furniture was moved as part of estimate and carpet stretched to look new again. Very professional company that provided an excellent service!!
Hi Jeff! Thank you for the positive feedback! We appreciate having the opportunity to work with you! Thanks so much for your recommendation and we look forward to working with you again soon!
We had a very good experience with the staff and installers, very professional. Also we are very happy with our carpet and would use them again.
Thank you for the positive feedback! Thanks so much for your recommendation and we look forward to working with you again soon!
Salesman very knowledgeable,went out of his way to help us match up new flooring with old flooring already in our house and installers were on time and professional.
Hi Burley & Margaret! Thank you so much for the positive feedback! We hope to work with you again soon!
From the minute we walked into the showroom we were welcomed and felt like we were showered with just the right balance of space and time to think and guidance and knowledgeable help. Emily has been a lifesaver in every single thing we have needed to make our new home ours. Our floors are beautiful, impeccably installed and above all else every person we worked with has been professional, kind and purely a pleasure. I would recommend Whitt to anyone.
Hi Michael and Danielle! Thank you so much for the positive feedback! We truly appreciate having the opportunity to work with you! Thank you for your recommendation and we look forward to working with you again soon!
We have used Whitt Carpet One in Salem, VA for many years. Always a good experience. They stand behind their products AND their services, so we will use them every time.
Hi Bryan and Tina! Thank you for your recommendation and I look forward to working with you again soon! -Bob
I found my sales rep Emily to be reliable, knowledgeable, and helpful. I would totally recommend this company for all your flooring needs.
Hi Kelly! Thank you for the positive feedback! Thanks so much for your recommendation and we look forward to working with you again soon!
Prompt professional service with a good price point. Customer oriented company that finds the right product for your needs. Very helpful in discussing the pros and cons of the many different choices in the carpet world. Color, wear, comfort, durability were all factors we needed to consider. These were all sorted out for us and we choice our carpet accordingly. Highly recommend this company for their service and products.
Hi Dale and Pam, Thank you for this great feedback! We are so happy to hear that our team was able to help you find the perfect carpet for your needs. Thanks so much for your recommendation and we look forward to working with you again soon!
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