Whitt Carpet and Tile
Our experience with Whitt was wonderful. Everyone involved in our new carpet install was wonderful and very helpful! We will definitely use Whitt Carpet and Tile again.
About Whitt Carpet One Floor & Home
Data updated- Website
- www.whittcarpetonesalem.com
- Category
- Home Services
- Location
- United States · Salem
- Status
- Unclaimed
- Replies to negative
- 100% (1/1)
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Is Whitt Carpet One Floor & Home legit?
Whitt Carpet One Floor & Home (www.whittcarpetonesalem.com) has a 4.7 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Whitt carpet one communicated extremely…
Whitt carpet one communicated extremely well with us. They corrected a 4 year problem we were dealing with from the. previous carpet one dealer in our town. The workmanship was perfect. Thanks!!!
High quality tile options
I had nearly given up on finding just the right tiles for my shower to coordinate with the tile already on my bathroom floor. Bob was very knowledgeable and helpful, and within 30 minutes I was headed home with suitable samples for shower floor and walls. The completed project looks fabulous! I'm very pleased with their selection and excellent service.
Reply from Whitt Carpet One Floor & Home2020-10-07
Thank you so much, Deb! We're glad to hear you had a great experience working with our team and we hope you enjoy your new installation for many years to come. If you ever have any questions please don't hesitate to reach out. Thank you once again!
Thank you, Bob, for assisting with carpet…
Thank you Bob for assisting with carpet selection for whole house replacement. The two installers were diligent and thorough and did a great job! The look of the house is 100% refreshed and we love it!
Carpet that was ordered arrived in a…
Carpet that was ordered arrived in a timely manner and was installed in a really neat and efficient manner. Sales and lnstallation personnel were very friendly and knowledgeable. I would use Whitt for future needs and highly recommend them to friends.
Reply from Whitt Carpet One Floor & Home2018-06-19
Hello Randy, we're glad to hear you had a great experience from start to finish and we really appreciate the recommendation. We hope you enjoy your new installation for many years to come. Thank you.
Whitt Carpet and Tile offers a wide…
Whitt Carpet and Tile offers a wide selection of carpets. The thickness of the weave is important to us and we found the carpet we had installed. We were allowed to bring many samples home and had time to decide which was the best to match window treatments, wall colors and what would work best with our furniture. The installation was done by very capable workers and we are enjoying the comfort of our carpet and our new room.
Reply from Whitt Carpet One Floor & Home2018-06-19
Thanks for the 5-star review, Clark and Sandra! We are so glad we were able to help you find the perfect carpet for your needs, and we hope you continue to enjoy it for many years to come.
From the sales team to the installation…
From the sales team to the installation crew, we felt taken care of during the whole process! And we are in LOVE with our new floors. Thank you for all of your help!!
Reply from Whitt Carpet One Floor & Home2018-06-14
Thanks for the kind words, Erin! We're so glad to hear you are loving your new floors! We hope you continue to enjoy them for many years to come. Thank you again.
The entire experience was so easy and…
The entire experience was so easy and pleasant. Bob was great at helping us find a quality carpet in the color we wanted that was in our budget. Installation was very impressive and went smoothly. I would definitely recommend Whitt Carpet!
Reply from Whitt Carpet One Floor & Home2018-04-06
Hello Nathan and Vera, we're so glad to hear you had a very easy and pleasant experience with our team! We hope you enjoy your new carpet for many years to come!
After installation we made a poor…
After installation we made a poor choice in color scheme. I feel design expert should have been better at helping in this. We waited a long time for installation because of delays in ordering and receiving material from Fl. supplier. Didn't they ever hear of overnight shipping? Installation mechanic averted a BIG problem by refusing to install until problem was resolved. Kudos to him. No follow up on job,I finally had to send the balance due based on bid, without final invoice. After consulting with other tile people I am now convinced we overpaid.
Reply from Whitt Carpet One Floor & Home2018-04-25
Hello William, this is concerning to us because customer service is a top priority for us at Whitt Carpet One Floor & Home. We would really like to speak with you further on this, you can reach our store directly at 540-380-4697. We look forward to speaking with you soon.
Excellent experience - call them
Excellent experience. Arranged all over phone and long distance. Carpet installation perfect Great service
Reply from Whitt Carpet One Floor & Home2018-04-06
Hello Vic, thanks for taking the time to leave a review! We're so glad to hear you had an excellent experience with our team. We hope you enjoy your new carpet for many years to come.
Great experience
Nice people, installers did a great job
Reply from Whitt Carpet One Floor & Home2018-03-08
Thank you for your review! We are glad to hear you had a great experience with us.
Very easy process
Very easy process. Bob is great to work with. Knows the products and guided me to the perfect flooring for my needs. Installers were very efficient and timely in their installation. Kept me informed of what needed to be done
Reply from Whitt Carpet One Floor & Home2018-03-07
Hello, we are glad to hear our staff was helpful through the entire process - customer service is our top priority. Thank you again for your business, and we look forward to working with you again in the future.
Good service
Very personalible and good work
Reply from Whitt Carpet One Floor & Home2018-01-15
Thank you for the review, Pamela! We are glad to hear you are satisfied with our service!
From our initial contact at the Salem …
From our initial contact at the Salem Home Show through installation and follow-up, our experience with new hardwood floors in two rooms, laminate vinyl tile in two rooms and carpet up the stairs, through the hallway and into the master bedroom, was excellent. Everyone was professional, enjoyable and friendly. Oh, and our newly tiled fireplace is gorgeous!!
Reply from Whitt Carpet One Floor & Home2018-01-11
Thank you for the review, Mark & Deborah! We are so happy to hear of your great experience with our team, from start to finish. We hope you enjoy your new flooring and tiled fireplace!
Competitor's loss...and our gain
We went to Whitt Carpet One after a bad experience with another company. We had recommendations from family members and they were absolutely right! Our sales rep (Bob) visited our home to get measurements. We discussed, at length, the needs for the job, as well as our desires. We have a disabled family member in the home, so it was important to discuss any fumes from the skimming process, length of time for the work to be done, etc. At the store, we reviewed our order, discussed all of the specifics, and paid for the work. In less than 3 weeks, we were contacted by the scheduler to complete the work. The installers who came to our home were professional, respectful, and completed all of the work exactly as expected. We couldn't be more pleased with the entire experience! We'll be back!!!
Reply from Whitt Carpet One Floor & Home2018-02-09
Thank you, Lisa and Jimmy, for sharing your experience with us! We are glad you love your new floors and look forward to seeing you again!
Felt a lack of project management
Felt a lack of project management. People would show up unexpectedly or not show up when scheduled. Coordination between functions was lacking. We contracted with Whitt because you could do all of our planned remodeling and you did but at times it was painful..
Reply from Whitt Carpet One Floor & Home2018-02-09
Hi, Ed and Lynne, we pride ourselves in offering the best customer service possible. We apologize for any inconveniences. Please give us a call at 540-380-4697 if you would like to discuss the situation further.
Excellent Sales Staff
Excellent Sales Staff, Professional Installation Crew, Great Vinyl Floor, only reservation we had was with final plumbing re-installation, contract plumbers work less than expected, unprofessional, rushed and not detailed.
Reply from Whitt Carpet One Floor & Home2018-02-09
Thank you, Michael and Janet, for leaving us a review! We apologize for any inconvenience caused, but we hope you are enjoying your new floors!
An Exceptional Business!
We have dealt with Whitt Carpet One for many, many years, at various times purchasing carpet, linoleum, and tile. This is an exceptional business. The sales staff is extremely knowledgeable and helpful, and the installers are top-notch. We would never think about going anywhere else for our flooring needs. We recommend them VERY highly!
Reply from Whitt Carpet One Floor & Home2018-01-04
Thank you so much for your kind words, Jerry! We are glad to hear that you have had such excellent service from our staff over the years. On behalf of Whitt Carpet One, thank you for your repeat business and we look forward to working with you again in the future!
Very professional and friendly
Very professional and friendly. I absolutely love my new floor!
Reply from Whitt Carpet One Floor & Home2018-01-03
Thank you Julie! We're glad that you had a great experience with us! Please let us know if you need anything else.
fcarpet and installation
we are very pleased with the carpet and the installation could not have benn better. thank you
Reply from Whitt Carpet One Floor & Home2017-10-20
Thank you, Richard and Nancy! Enjoy the new carpet!