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Shopping & Fashion

Wiggle.cn

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241 reviews

4.1241 reviews
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About Wiggle.cn

Data updated
Website
www.wiggle.cn
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Replies to negative
88% (37/42)
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About this business

有任何疑问欢迎随时利用以下表单咨询http://www.wiggle.cn/ContactUsForm. ,客服代表会尽快回复您。周一到周五: 早8点——下午4点半(英国时间)您也可以关注Wiggle的官方微博 Wiggle China

Written by the business, not verified by us.

Is Wiggle.cn legit?

Wiggle.cn (www.wiggle.cn) has a 4.1 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-10-25.

What people say

Lack of Chinese item information

1. Lack of Chinese item information; 2. unavailable of tracking on free delivering pack; 3. size chart not clear / correct.

Reply from Wiggle.cn2015-03-20

We are very sorry to hear of the issues surrounding your order, and sincerely apologise for the inconvenience caused. We would like to follow this up with you and will be in touch via email shortly. We thank you for bringing this to our attention.

Have not received my package yet. 1 month. Bad experience.

After 1 month, I have not received my package yet. I don't even know where it is. I'm frustrated and hesitate to have further purchase in this website.

Reply from Wiggle.cn2015-01-09

Thanks for your review. We are sorry to keep you waiting for your order to arrive. regarding your order delivery time query one of our customer service staff has replied on 08 January 2015. If you need further assistance or you have any questions please do not hesitate to contact our customer service, they will do what they can to assist you. To contact our customer service you can either reply emails we sent you or submit a new query by using our online query form, http://www.wiggle.cn/ContactUsForm Thank you again for your time contacting us.

one month passed, I have not received the goods, it's cheat website

it promise 12 work days to deliver the goods to me, but one month passed, no any package from wiggle, no any feedback from wiggle even I inquire several times for package information. I think this should be a cheat website

Reply from Wiggle.cn2015-01-09

Thanks for getting in touch. 12 working days is our estimated delivery time. If your order was required to go through custom procedures by your local custom delay will occur and actual delivery time will be longer than our estimate time. We can see your delivery time query has been replied on 30/12/14, if you have not seen the email can you check if it is in the junk? One of our customer staff will contact you again and if you have any question please let them know. thanks again for your time.

Delivery & CS problem

My order cannot sent to me within 10 working day, and ask to me has been waiting to 25 working day after again follow up. E-mail is not reply to me of inquiry in long time.

Reply from Wiggle.cn2015-01-09

Thanks for your review. We are sorry about the wait. We mean to provide best quality product and service to our customers, however we hope you will understand international shipping from UK normally needs 8-12 working days. If your order was required to wait for custom procedures by your local custom delay will occur and actual delivery time will be longer than our estimate time. We apologize for the inconvenience this may cause. We can see your query has been replied by a customer service staff within 48 hours and is waiting for your response. If you have any questions or need our assistance with your order, can I kindly advise you to contact our customer service staff and let them know. I am sure they will be more than happy to assist you. Thanks again for getting in touch with us.

delivery is too bad

I like your products, like your web page, but your delivery is too bad, the goods very difficult to, this experience is too bad

Reply from Wiggle.cn2015-01-09

Thanks for your review. I am sorry that you were not completely satisfied with your purchase with us. Due to the high demand during Chrisma-New year period delivery had taken longer time than usual. This situation has changed now and our courier will make efforts in delivering your orders at the earliest chance. We apologize for the inconvenience and we look forward to assisting you again in the future. Please do not hesitate to contact one of our Customer Service staff for questions and assistance.

Good service; quality products

I'm a wiggle fan in China. I ordered swimming and running equipents and was satisfied with the majority of them. Sometime I ran into problems such as delayed delivery, or some items missing ( Most likely the fault of courier company or the customs), wiggle's customer service team always offered a helping hand. In short, wiggle rarely lets me down.

The description of the goods is not detailed Many Chinese is introduced

The description of the goods is not detailed Many Chinese is introduced Even larger voice and hope to have a quantitative description.

Reply from Wiggle.cn2015-01-09

尊敬的客户步怀保您好, 非常感谢您分享您的建议或体验。我们的中文客服已经尝试与您取得联系。如果您有任何问题,我们的客服人员会尽力协助您解决。再次感谢您的宝贵时间,您的宝贵回馈将有利于我们提高服务质量。我们时刻致力于为客户提供满意的商品与服务。祝您愉快。

I didnt got my package till now...

I didnt got my package till now... It has been a month since I made the ordered... I have no idea if my package just delayed or already lost...

Reply from Wiggle.cn2014-09-15

非常感谢您的惠顾及分享您的购物体验。您的信息回馈将有助于提高我们的服务质量。 很遗憾得知您收到的商品中有出现破损的情况发生。我们的客服人员会尽快联系您并协助您进行处理。再次感谢您的回馈。

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