Worthington Direct (www.worthingtondirect.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Education & Training and its reputation is good. 80% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
I asked for many different quotes to fit what we had to spend and Jay was gracious enough to help and adjust everytime! Very easy process and the trucking company brought the pallet inside the building which was perfect!!
We are thrilled to hear about the great service Jay provided and that your delivery was smooth. Thank you so much for your business!
Shipping is outrageous. Shipping an unassembled chair for over $200 ground freight is ridiculous.
We use national shipping carriers, and shipping can be expensive (especially with current high gas prices) depending on where items are shipping from in relation to your location. Shipping charges are shown at the time of your order. Feel free to contact our sales team before ordering to look into locating similar products that could ship from a closer location with better rates. Thank you for your business!
The wrong pieces were sent for assembly and it took quite some time for and still as of this date the correct assembly pieces have not been sent.
Overall great, no issues
Great products - great service
When I had an issue with my order, I was able to contact customer service, and their representative, Jumie Olaibi, was very helpful. She took my need seriously and acted on resolving the situation as quickly as possible. This alleviated my stress and concern. Thank you!
Thank you for your kind words! We’re so glad Jumie was able to assist you quickly and help ease your concerns. We truly appreciate your feedback and your support!
Jay was extremely helpful and kept me updated every step of the way. Product was delivered in good shape and on time.
Excellent to hear about purchase journey with Jay, thank you for your business!
Really easy to order and to get help with replacing damaged items - everyone I contacted was very responsive.
Wonderful to hear! Thank you very much for your business!
Product is terrible, and if you’re going to badger me for a review this is what you get.
We're sorry that the Neza headrest you ordered did not work out for you. Contact our highly praised customer service team if you need assistance with anything.
The customer service reps are very responsive and helpful. We have purchased classroom furniture for our school for years and have always received quality items. The company is really great about helping with items that are under warranty and need replacement.
Jumie, Aidan and the entire team are so wonderful to work with They helped me with some logistics issues with damages and disconnects very quickly and smoothly Appreciate your support and keep up the great work
I’m providing this feedback at your request regarding the Konfurb headrest for the Colamy Neza chair that I purchased through your site. From a customer standpoint, the biggest issue is the lack of product transparency on the listing. The page currently includes only two images of the chair with the headrest attached, and neither clearly shows the rear mounting design or provides a close-up of the headrest itself. To try to fill in the gaps, I also looked into the manufacturer, Nine Group, but found similarly limited information there as well—no additional images or meaningful specifications. As a result, it’s difficult to make a fully informed purchase, particularly when it comes to understanding adjustability and overall functionality. In practice, the headrest feels extremely limited. It meets the most basic expectation of being an attachment, but it lacks meaningful ergonomic design. It sits noticeably far back on the chair, and without any forward adjustment or articulation, it doesn’t provide effective head or neck support in a standard seated position. I found that I had to use a separate headrest pillow just to compensate for the gap and make it usable without reclining the chair, which largely defeats the purpose of purchasing a dedicated headrest. The product did arrive intact, and installation was straightforward, so no concerns there. However, I do have some reservations about long-term durability. The mounting screws are positioned on the underside, which raises a concern that, over time, gravity and repeated use could affect how securely the headrest stays in place. Lastly, the pricing structure significantly impacts the perceived value. While the headrest itself was $35, the $40 shipping cost—particularly for a shipment from Illinois to Missouri—felt excessive and disproportionate to the product. That alone made the overall purchase harder to justify. Overall, I think there’s a clear opportunity here for improvement on the retail side—specifically in providing more detailed images, clearer product information, and a more balanced shipping cost structure. Even if some of the limitations stem from the manufacturer, better transparency on your listing would go a long way in setting accurate expectations and improving the customer experience.
Thank you for your thorough review of the headrest accessory. Our team is working to resource additional information from the makers of this part. Once more specs are generated and received we will update the product description with any new information that may be helpful for others. Our sales and customer service team are always happy to research any product questions you may have prior to any future orders. Thank you for your business!
Can I get a receipt emailed? My school card platform RAMP is already demanding one. Thanks!
A copy of your receipt was just emailed to you. Please reconsider your star rating, or let us know if there were any issues with your transaction that merit the single star. Thank you!
We so needed that item that I ordered! We are a school and one of the Oodle bases broke and I thought I was going to have to order the whole unit but I got just the part I needed! Thank you!
I enjoy doing business with your company. We have ordered a lot of furniture for our school over the last few years. The wonderful representative that I work with always takes such excellent care of our orders and always makes sure everything is perfect.
Amazing to hear about your experience, thank you so much for your continued business!
Great quality classroom rug. It was delivered sooner than expected and my students and I are very happy!
Products were great quality. Quicker than expected delivery.
Jumie was very responsive and helped keep us updated on our order and address an issue when it arrived due to shipping.
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