Jumie is great!
Jumie caught my error and was very helpful!
Reply from Worthington Direct2026-08-03
Yay, thank you for the feedback!
About Worthington Direct
Data updated- Website
- www.worthingtondirect.com
- Category
- Education & Training
- Location
- United States · Dallas
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 89% (8/9)
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Is Worthington Direct legit?
Worthington Direct (www.worthingtondirect.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Education & Training and its reputation is good. 80% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
I was very pleased with the Shipping…
I was very pleased with the Shipping Cost options.
Responsive customer support to missing…
Responsive customer support to missing item and quick fulfillment of order.
Damaged Tables Taken Care Of
We had some damaged tables on this last shipment, and everything is getting taken care of very well. This is not the first time that we have had damage, and I knew that we would be taken care of well. Worthington Direct is my go-to for most anything that I need for our school district.
Reply from Worthington Direct2026-07-22
That makes our day! Thank you so much for trusting us with your furniture needs. Have a great upcoming school year!
The representative supporting us
The representative supporting us, Jumie Olaibi, was incredibly helpful and responsive!
Reply from Worthington Direct2026-07-22
Wonderful to hear, thank you so much for your business!
Great customer service
Great customer service. Very nice company to deal with. Good prices for quality products
Reply from Worthington Direct2026-07-22
Thank you kindly!
I appreciated the update that my table…
I appreciated the update that my table order would be delayed and the agreed upon $100 refund. I later followed up to find out the order was delayed another month. Upon this update, I requested a refund. I appreciated the prompt response of my refund. The three stars are more associated with the supplier than the company itself. Customer service did a fabulous job!
Reply from Worthington Direct2026-07-17
We really regret that your order faced delays and hope that we have the opportunity to work with you again in the future. Thank you for complimenting our customer service!
Incredibly frustrating trying to place…
Incredibly frustrating trying to place the order! I tried 3 different browsers and finally got it to go with Chrome.
Reply from Worthington Direct2026-07-13
We appreciate your order! Our technical team will checkout performance on various browsers to see if we can uncover any issues. Thank you!
I think everything was ok until I got…
I think everything was ok until I got pay . The shipping fee was really high the only reason why I still did it is because we really need the items. But there has to be a better way
Reply from Worthington Direct2026-07-13
We appreciate your business! Freight can be affected by higher fuel costs, but feel free to contact our team prior to ordering and see if there could be cost savings in selecting a similar product from a closer brand, or reviewing another freight method. Thank you again!
Sharon was fantastic to work with
Sharon was fantastic to work with! We had a single item order to purchase, although shipping was high, I gladly paid it to receive the item we wanted.
Ease of ordering.
we called with a couple questions and…
we called with a couple questions and the person answered right away and was helpful
Customer Service
Alisa was professional, knowledgable, and thorough. I had a quick response and was able to complete my order with ease.
Quick & efficient customer service experience
We ordered 4 rugs and one came with a few cut marks on it. I emailed the customer service department with photos, and they sent another rug very quickly! The rep was kind and efficient!
Too much shipping costs more than the…
Too much shipping costs more than the item. Matt
Reply from Worthington Direct2026-06-12
We're sorry that were not happy with your purchase. Freight can be an expensive and complex part of ordering furniture. Anytime you receive a freight rate online that concerns you, please contact us before ordering to have our experienced team discuss cost saving options. We would have likely suggested ordering a comparable table from another manufacturer that is in your region and would have potentially cost less to ship. We hope you'll give our team another chance to be of service to you!
Easy Ordering
Easy online ordering and easy Tax Exempt process.
Great product
Great product, came undamaged and install we hired a professional l. So, ot looks great!
Excellent Customer Service!
I needed to make a large order of a variety of furniture to fill a remodeled space. Jackie was invaluable in helping get a quote, updating and placing the order, managing all the shipments, and working with manufacturers if anything was damaged in transit. Her customer service was excellent!
Reply from Worthington Direct2026-05-26
Excellent to hear! Thank you so much for your business and for taking the time to tell us about your great experience with Jackie!
Parts were damaged in shipping…
Parts were damaged in shipping replacements took longer to arrive than they should have then when I received my order two boxes containing half of a desk were missing from the order. The redeeming quality of the situation has been Blair and Zach in customer service and sales making sure things are at least getting processed. Although I feel like Zach lit a fire to get things moving as I had not gotten in my opinion good responses to start with.
Reply from Worthington Direct2026-05-18
There is not a Blair or Zach on the Worthington Direct team. Perhaps this order review is intended for another company you received a shipment from?
Super helpful
Super helpful, lots of products to choose from, and the quality is top-notch.
Reply from Worthington Direct2026-05-14
Thank you so much for the encouraging words! We appreciate your business!