Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
I placed my order on September 25th and received my order on October 2nd. It was exactly as pictured and good quality. So far so good. I just placed a second order.
Dear Lisa Raeburn Primeau, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day! June
Received my order on time, however it was very poor quality and not worth the money I paid for it. The returns process is a joke. Emailing back and forth for days to then finally recieve a returns note I could of printed days later. I give up sending this item back but will not be buying from Yoins again.
Dear Martina Milizia, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Please log into your account on the computer to click the " After Services " button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions. Would you please contact us at [email protected]. Best regards, June
They scam you. They place your order TWICE, charge you TWICE, You don't even get a confirmation e mail for the duplicate order and then THEY DON'T WANT TO ACCEPT YOUR RETURN, EVEN IF THE PACKAGE IS NOT OPEN ! Also , many items have misleading pictures, they don't look the same and arrive all wrinkled. I'm reporting this SCAM due to the duplicate fraudulent orders to the FTC and putting bad reviews ALL OVER SOCIAL MEDIA.
DearAngela Nature, Thank you for choosing Yoins and we apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
I ordered 2 dresses from Yoins and haven’t received either one of them. Rather than help me to fix the problem they sent me a message telling me to take it up with my post office. This website is a scam, keep your money.
Dear Kaylene Pryor, Thank you for choosing Yoins and we apologize for any inconvenience caused. This is June, your dedicated customer service agent. We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at [email protected]. Hope to hear from you. Best regards, June
I ordered a dress from this website on the 29th of August (it’s the 27th of September now). They said I received my order but I did not and I wrote them an email about it and they never responded.
Dear Anastasia, Thank you for choosing Yoins and we apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
Horrible quality, waste of money and complicated return policy to which they do not respond. So I rate it as SCAM.
Dear Dovydas Pocius, Thank you for choosing Yoins and we apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
Super slow service! Yoins took approximately 4 weeks to deliver my order and I was later informed that one order was out of stock, so I am not sure why they charged me in the first place? I was refunded thankfully. I finally received my second parcel to find chinise to English sizing is massively different (item was too small). I got in contact with the costumer services, however I waited days for a replay and still nothing has been sorted. I have a 30 day refund period, so ideally I want to return it as soon as possible, however I am still waiting.... I understand that it's a mixed bag in reviews because before I shopped on this website I looked here. However I recommend you really check the sizing and do not risk it for one inch smaller or a cm because the sizing is not the same. My dress can only fit a size 6 or smaller in English sizing despite being labelled a size 8. It's either a positive experience or a negative experience for people. The cloths are really nice just get the right sizing in the first place then you can save money and not feel disheartened after the waiting period.
Dear Mayah Varley, Thank you for choosing Yoins and we apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
Fine if you're not in a hurry for the items and awful customer service. I ordered 3 tops in the same size but they're all different
Dear Angela, Thank you for choosing Yoins and we apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
I had a really good experience with Yoins. Placed my order and received my shipment on time. I was so excited, everything I ordered fit me great. I'm 5'5", 220Lbs, and very curvey. size 2x really fits me true to size. I'm very happy with my over all experience and am looking forward to ordering some more items.😍😍
Dear Stacy Flauteros, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day! Kind regards. June
Really impressed with the quality of these clothes! Such good prices and good variety to choose from. Shipping takes a little longer than I'd like, but it hasn't stopped me from ordering from Yoins multiple times!
Dear Sharon M, Your positive feedback let us know that our efforts have been appreciated and you are satisfied with our service. Due to uncontrollable factors such as the new crown virus epidemic, the transportation time is relatively long. We apologize for this. We will work hard to increase our transportation speed. Looking forward to your next visit. Have a nice day! Kind regards. June
i have tried yoins which is a cool name (like coins) haha i bought nice stuff which was not expensive at all but the most important thing about the experience is the delivery time... they delivered my order which was like 8 pieces in 5 days :)
Dear Soud Allan, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day! Best regards, June
Been a customer with Yoins for a couple years now and I think they are great. Definitely recommend purchasing from them!
DearBianka Sison , Thank you for sending such a kind and enthusiastic comment. Have a nice day! Best regards, June
Honestly, I ordered from here skeptically and even though it took a while all my stuff arrived. Moreover, everything except one shirt fit perfectly. The clothes are absolutely adorable and I would totally buy from here again. Great experience!
Dear Ang buck, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day! Best regards, June
Think I dodged a bullet here tried to order 4 plus size long tank tops but was unable to complete order as website didn't recognise Australian postcode thankfully didn't enter any financial details Lucky going by these reviews
Dear Margeret null, We are sorry for leaving you such an impression.We show all the policies on our website .If there is any question,no matter Pre-sales or after-sales issues,please help for free to contact us in the follow link to get instant help for any time. please do not hesitate to contact us at [email protected]. Best regards, June
This is a scam, they are sending cheap and low quality products from Asia with drop ship, with expensive courier company, then TNT courier for example demands you 3x the price of your order which is ridiculous. The if you dont pay the taxes to receive your order goes back without a refund.
Dear Ilias, We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
I ordered $50 in merchandise off a Facebook ad I saw for Yoins in APRIL 2020. They took the money and ran. Never responded to my 10 emails asking for updates, then for a refund. Scammers!
Agree, with a lot of the other reviewers here. The size of the products are not quite right...some were overly big i think only one item might have been closer in size...definitely do not look like the products in the photos either. Stick with your known brands.
Dear Kit Yi Christine Wong, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy. If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regard, June
BE CAREFUL: From what I understand it's hit and miss as some order from Yoins and are happy with what they receive. If you're unsure about ordering from them I would say don't chance it, there are many similar stores to choose from. Summary: ordered 2 items, arrived in good time but both were poor quality fabrics. Currently still in the process of trying to get my money back, the refund procedure requires you to chase them. Not worth the hassle.
Dear C Buckle, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We have 30 days return policy. Please view our return policy. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regard, June
i recently bought dresses from them and had issues. But they resolved and promised to give refund. Waiting. Quick response. Good.
Dear Sonnal Amit Jain, Thank you for taking the time to leave your comment. According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. Regarding the transportation cost of return and exchange, if you feel that the transportation cost is too high, we have more suggestions and better policies for you. We take the security of your personal information very seriously, you could contact us at [email protected]. Best regard, June
Ordered clothes from them before and had no problems, I recently moved house and forgot to change the address on the delivery (Completely my fault) the tenants at my old property gave the parcel back to the postman (the post office have confirmed this. My parcel was sent back to Yoins other two weeks ago now and they are saying they do not have it when Royal Mail can prove that they do. They keep asking me for information that I do not have. They have the order number my name and both addresses! They are just being difficult, I don’t want a refund I just want the i teams I ordered re delivered to my correct address. Really annoyed and disappointed.
Dear Michaela Hergest-childs, Thank you for choosing Yoins and we apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]. Best regards, June
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