Zalora

Great Experience!

You get what you see! I have used Zalora for my last 5 purchases and would recommend it to anyone! Also very quick customer help with the Live Agent. Highly Recommended!

Decent online shopping site.

Bought some items for my wife on Singles Day. Great discounts and speedy delivery within 2 days. One package arrived the next day and another the day after. I have bought more items via Zalora on 12.12 and the items arrived safely within 3 days. Great site to shop with good discounts. But some stocks might be limited.

Worse Seller Support

Worse Seller Support . Customer services is so terrible , never reply email .

Boris PanovMalaysia · 24 reviews · Posted 2020-09-03

Great company with fast shipping time…

Great company with fast shipping time and good customer service. Minus one star for very deceptive and misleading ads. Marketing has room for improvement.

Zalora is full of s***

Zalora is full of s***. Spam you with emails all the time with useless offers. I missed a deal before and decided to bite the bullet finally when they sent me a 30%off first purchaser voucher. I applied the voucher multiple times on a product that costs over RM900. Each time it would only show a deduction of RM90. I tried with other products and it is the same. I contacted customer service. First time they told me to proceed all the way and not to worry as the discount will be applied. I proceeded and got nothing. Of course I did not hit pay when i got to the final page when the price was not right. I contacted them again, this time they told me they are not sure, went to check and disconnected me from the chat. Third time, the person told me that the so called 30% voucher is capped at RM90 so that they don't lose money and said it was stated on the email they sent me which was a lie. I showed them the email and they simply said "sorry for the inconvenience". Seriously dishonest group. Real crooks trying their luck with false advertising and vouchers to lure consumers. Disgraceful. I have all the print screen conversation and email sent out to me which I will be forwarding to NCCC and MDTCC.

KiNo SinMalaysia · 2 reviews · Posted 2020-08-28

I am a loyal customer

I am a loyal customer. They always offer the best price in market. And deliver within 2 days in most of the time. Only they can provides the best online shopping experience in Malaysia.

James NozomiyaMalaysia · 3 reviews · Posted 2020-08-05

Overpriced items.

LynMalaysia · 4 reviews · Posted 2019-10-02

Carries popular brands...

Carries popular brands that are sometimes difficult to find in Malaysia, very fast next-day shipping for someone who lives in Klang Valley, they allow refunds/returns/exchanges if products do not meet your expectations. I would suggest bringing in a new variety of styles.