Zerorez (www.zerorez.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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C Maffei · 3 reviews · Experienced 2025-07-22 ·
★★★★★
Did a very poor tile cleaning
Have used them since 2020. Had good service on carpet cleaning in the past. Would highly not recommend them for tile cleaning. Tech left spots, I cleaned areas and told me areas he cleaned and didn't, basically lied. I called and asked for the Tampa manager to contact me and it's almost a week and no call. I guess they want not to deal with problems, very disappointed in their follow up. And the area the tech didn't do I paid for but received no price adjustment. Hmmm??
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Edward Martin · 3 reviews · Experienced 2025-06-09 ·
★★★★★
We had Zerorez clean our carpets at our…
We had Zerorez clean our carpets at our home and Alex did a wonderful job both cleaning the carpets and promoting his company. So much so that I asked for a quote for cleaning the hvac ducts at a rental unit. The quote was $400.00. We set up an appointment and were told that they would call 20 minutes before arrival, they didn't. Upon arrival the crew leader informed me that the coils in the inside unit needing cleaning also, $800, and it also REQUIRED a uv light source, $265.00. When I told him that I was unwilling to spend $1,400+ on a 10 year-old unit and would rather replace the unit, he then went to my rental tenant and told them what he felt needed to be done IMMEDIATELY by his company in order for them to be safe. Now my tenant refuses to pay rent and has informed me that they will move as well as not paying the rent. It does not appear to make any difference that I am willing to repair or replace the unit.
I believe the term is bait and switch, which I refuse to do. I had rather pay 2x to have the job done right than succumb to blackmail. I unfortunately did not get the crew member's name.
I called their Raleigh office and asked to speak to the head person. The receptionist(?) asked what I needed and I explained the situation. She said that I was right and needed to speak with the Boss to please hold. I held until the line went dead and then hung up. That was 4 1/2 hours ago and I haven't heard anything back. The receptionist had my phone number and work order, so I guess the boss didn't want to speak to me.
5 stars for carpet cleaning, 0 stars for duct cleaning and customer service.
G
Grace and Grit · 3 reviews · Experienced 2025-06-07 ·
★★★★★
Hired Zerorez to clean about 2500 sq ft…
Hired Zerorez to clean about 2500 sq ft of carpet and rugs. The tech (evidently a Senior tech) pulled far into my driveway and almost in my garage. I told him he was too close to the house. He said, that is how it's done. About 1 hour into about a 2.5-hour job, he managed to pull all the carbon monoxide from his machine and vehicle into my house, setting off all my CO alarms and the house CO alarm. The fire department was dispatched automatically. Multiple firemen had to stay almost an hour until the alarms cleared, which took almost 40 minutes. The tech said to me, "it happens". Wow. Had I not had CO monitors or a house alarm with CO monitors, he would have poisoned my entire house with CO. I will never use Zerorez again, nor recommend.
K
Karyn Brown · 1 review · Experienced 2025-06-04 ·
★★★★★
He tried to rip us off!
They did our area rugs last year for $225 and we were happy. We had them out today to do the exact same service and they quoted us $700! We asked for an explanation and he said area rugs just cost more. After he verified our ticket from last year, he said “that technician did you a solid”. We told him “no sale” and told him to leave. Absolutely ridiculous!
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Meg Couch · 2 reviews · Experienced 2025-05-21 ·
★★★★★
ZeroRez Atlanta
I am reviewing ZeroRez in Atlanta, GA.
Without a doubt, the worst carpet cleaner I've ever used. (Unfortunately, I relied on a personal recommendation in this case instead of online research -- lesson learned.) We were told different things about their capabilities depending on who we spoke with today, with the manager assuring us they would be able to remove water-based paint drips, no problem, while the tech began negating that idea upon arrival. But hey, forget the paint...they weren't even able to remove dirt from the barely used rooms, never mind the high-traffic areas. Absolutely comical results from an untrustworthy company. Avoid ZeroRez Atlanta at all costs.
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Guest · 3 reviews · Experienced 2025-04-29 ·
★★★★★
I am reviewing ZeroRez in St
I am reviewing ZeroRez in St. Louis Park, MN.
I booked an appointment online to have my sofa cleaned. The scheduler I spoke with was nice and guided me through identifying the type of fabric on my sofa. We ultimately decided to proceed with the cleaning, but I think it’s important to mention that it would have been frustrating if I had booked the appointment online and then found out they couldn’t clean it due to the fabric type.
During the phone call, I was informed that the cost for cleaning my sofa, which was roughly $150 when I booked online, had been increased to $190. I was puzzled as to why the price changed after I had clearly stated that I wanted to clean a sofa when booking. This upcharge was frustrating, but the scheduler offered me a coupon that brought the price down to $170, which I reluctantly agreed to.
However, after hanging up, I called back to cancel the appointment due to the upcharge.
I understand that an online quote is just an estimate, but during our live conversation, the scheduler said, "I have to upcharge you because this is a sofa." I know it's a sofa, which is why I selected the box for "sofa."
Feel like this is a total scam!
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Aram vartan · 1 review · Experienced 2025-04-17 ·
★★★★★
What and awesome service and they stand…
What and awesome service and they stand behind thier work 100%. last week they were out to my house and there were some minor issues and spots, after a phone call they were right on it and came back out and did the whole 2nd floor again and this time Mr. Kevin, even did the bathroom throw rug. thank you Zerores and Mr. Kevin.
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Constantin Ritzmann · 1 review · Experienced 2025-04-11 ·
★★★★★
Tech came out 4 PM to clean 4 bedrooms
Tech came out 4 PM to clean 4 bedrooms. He used too much water and absolutely soaked the carpet..said it was all fine and it would try soon. There was so much water it almost ran down the hallway. After 6 pm when we thought we better call for help with this NOBODY, was available. No emergency type contact in place. Next morning new tech comes, carpet still wet, not as bad as the night before. Likely the pad and subfloor absorbed it. He says, no big deal. Called the office, no manage is available…they are too busy..incredible.
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Lisa McNeil · 1 review · Experienced 2025-04-11 ·
★★★★★
Great service
Great service, professional techician. Carpets look great and is not sopping wet.
Used the same technician "Steve" for years.. Heard he left the company- definitely will be missed, absolutely a great guy. New techinician assigned which was "Noah" - he had big shoes to fill and he nailed it! Thanks Noah for doing a great job!
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LANE · 10 reviews · Experienced 2025-03-10 ·
★★★★★
Our carpets are significantly cleaner, but
Our carpets are significantly cleaner. The technician left something to be desired. He told me that we could go on the carpets "in a couple of hours" when 12 hours would have been reality. He also failed to clean spots left on our wood floor from the cleaning solution.
The carpets were not very clean, which should have been easy as it was a move out clean. They said they would let me know the extra cost for the hallway but ended up doing the work, then informing me after that it was an extra $200. Their system does not calculate accurately, so I would make sure to have them come measure before starting any work. They took zero responsibility for their confusing communication and lack of transparency regarding price. I hoped the carpets would look better, but most traffic areas weren't clean. Stick to the tried-and-true carpet cleaning process. This was not worth the price, and the customer service was terrible. It was my first time trying it and the last time as well.
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Astrid Vose · 7 reviews · Experienced 2025-01-02 ·
★★★★★
Fine area rugs
I had my are rugs cleaned because I was moving. They never smelled bad, but after they were cleaned they smell like wet dog. I do not have pets so this order came from their facility. I would never used them or recommend them for your fine area rugs. I will have to get rid of mine as the order is so bad.
Chris called at 12:06pm with an arrival time of 15 to 20 minutes but never showed up or call to cancel. I call and texted his number and never received a response. I called the office number twice the first lady sent me to his phone and he didn’t answer so I called the office back and Cindy said Chris was the manager and would find out what was going on and call back. No one ever called or showed up. I’m over 60 years old and moved had moved furniture in preparation for the cleaning in the areas previous agreed to clean. Very disappointed in this company.
I had an appointment with zerorez people in a window from 12noon to 2pm. I was there at 12, but the worker showed up at 5pm, after I called by phone. I got very satisfied with his job, though. Nevertheless I spent 5 hours of my busy day waiting for the job that I would pay for. In the sequence, I called the company and exposed my complain, and a lady told me the manager would call me. It didn't happen up to now, one week later.
Called and ordered service to clean and sterilize ducts thru home.
The service person had already cleaned the ducts when he showed us back of floor vent covers, and said not sure what was on them but could be mold suggested to replace all floor vents. asked him for pictures inside the ducts, he said he did not have the probe with him. Called the office four times asking them to come back out and take pictures in ducts, they said manager would call back they never called back.
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B M · 4 reviews · Experienced 2024-06-22 ·
★★★★★
A waste of money and time.
A waste of money and time.
Booking carpet cleaning for 4 bedrooms and a walk-in closet for around $309. Process was smooth and professional.
When the tech arrived, he inspected and recommended another $ 75 per room special treatment because of 'pet bio'. Another $300 brought the total to ~ $609. Even though we had our own carpet cleaner and always cleaned up after the accidents, we agreed as this was our post-dog clean and we wanted to 'do it right'. (This is a 13-pound Yorkie, btw)
Again, very smooth and professional. Tech was very nice.
However, the results were unsatisfactory.
After $600+ in treat/cleaning, our carpets were wet and frankly, not clean. We put several fans and a dehumidifier on our carpets over the next 36 hours, in addition to cranking down the A/C, and managed to achieve mostly dry carpets, only to discover that many of the stains remained and carpet still smelled.
We called back and asked for a re-treat, explaining that many stains did not come out. The 're-treat' was effectively the new tech spot-cleaning the stains he noted or we pointed out, and not re-cleaning the carpet as a whole. The cleaning chemicals he put down were not extracted, nor were the spots clean, with the carpet just swirled around. The spots he re-treated were again quite wet when he left. He also indicated that re-cleaning the carpet 'really won't do anything' and that it could even 'damage the carpet'.
With severe disappointment, we got out our own home-grade carpet cleaner and used only warm water. Our machine sucked the 'junk' out of the carpets on the spots he supposedly re-cleaned. Amazingly, this was with a $99 Hoover carpet cleaner. We also hit other spots that hadn't been recleaned and got similar results, with lots of foam in both types of areas. So much for 'zero rez'.
You decide if after 2 'professional' cleanings (and I use that word loosely), you'd pay these people to clean your carpets....
I can state that *we.will.not*.
Signed, Sad in STL
P.S. We are NOT picky people. We understand that set-in stains (like our kids' kool-aid stain from 10 years ago under a couch) are not going to come out. We also clean our carpets 1x a year with a rent-from-the-store cleaner and clean the carpets until the extracted fluid runs mostly clear.
And if Zerorez is reading this, don't claim we can have you out again to make us satisfied. You had your chance x 2 and failed miserably.
