Zerorez (www.zerorez.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-11.
Just contacted Zerorez for a quote to clean two standard sized 3 cushion couches, a love seat, a set of stairs, and a small closet. They advertise cleaning of three whole rooms for $139. They quoted me $500!!! and that's before they look at the carpet and assess if it needs deeper cleaning which of course will cost more. What a joke!
Johnson City location, excellent service. Steve did a fantastic job with cleaning our carpets. We we recommend them and also use them again.
Amazing product and even better service! Ben was timely, respectful and a consummate expert. He was comprehensive and took his time to make sure he explained everything thoroughly and was contentious and continued to ask if I had any questions or concerns.
I used Zerorez back in the spring to clean the carpets at my apartment. I have used them before and have been happy with their service. While the cleaning was going on, I stayed in the bedroom with my cat. When I came out and paid the technician, he was all smiles. Later that evening, I found a chunk of drywall on my end table. I investigated and noticed that the drywall had been knocked off the corner of my hallway wall. When I informed Zerorez and sent a photo, they acted concerned and the manager said the technician probably forgot to use a corner guard. He said the technician denied causing the damage and they'd "keep it on file." That was it. No apology, offer of a refund, or discount on future (ha!) services. I was especially concerned as I live in an apartment and didn't want to be financially responsible for the damage later. I won't be using Zerorez again.
I recommended Zero Rez to an "Older Friend of mine" in his 70's. It was a special promotion that Zero Rez had advertised for approximately $139.00. Well, the Technicians took advantage of this Older/Senior friend of mine. My friend stated that they NEVER Hooked up the equipment to clean out his Ducts, but instead upsold him on a UV Light that goes into the "DIRTY DUSTS" to purify the air, which how can that be done if the ducts were not cleaned prior to installing this light! I was and still am furious to know that a "Well Advertised Company" would do such a thing to the "Elderly." I was over to my friend house visiting a couple of weeks ago and noticed all the build up of Dust still on all of his furniture and that's when he told me what had happened when Zero Rez came out. Keep in mind that he has a Maid that comes "Once a Month" to help keep his place tidy, but with all the Dust, that I saw, there is NO WAY that the Ducts were EVER CLEANED OUT and the UV Light is NOT WORKING. So Zero Rez, You are a horrible and untrustworthy company that believes in taking advantage of the Elderly and possibly others!!!!!!!!!!!!! I Give you a Zero on False Advertising and for upcharging a Senior Citizen over $1,100+ for inputting a UV type LIGHT that is suppose to purify Dust coming into the Duct System and he stated that it has not worked since he got it! I do not and will not recommend your company to anyone. CONSUMER "RUN, RUN, RUN!"
Had zerorez come out and clean two small bedrooms on 5/2/24 and then again on 5/9/24. I had to take off work both days. The smell is still there after two cleanings. I have called 7 times and have yet to have the Customer Relation Manager call me back. Supposedly Michael is the only person that can make any decisions around there. TERRIBLE CUSTOMER SERVICE AFTER THE SALE!
Wonderful company! Tech, Brandon, arrived on time and did a great job. He was pleasant and professional. The carpets look great, and he was able to get out some stains that I and another company could not. We will use Zerorez, again!
Very poor carpet company. There technician don't know how to do a good job. All they do show up and run the job as quickly as possible and get the money and out. They don't rack your carpet does not ask customer if they are satisfied. I was moving with the cleaning they did now I have to replace the carpet. Not a trustworthy company.
I have ued zero Rez for YEARS and have never had anything but praises for them However this last time spots that i had cleaned came back withe in a few weeks, which is not the norm for them. I have never had spots come back. ( one was a small coffee spot that should have been a easy spot to clean with a enzyme cleaner like they have done before.) We left to be gone on vacation and i just assumed when we got back i could take care of it.... My service was done on April 5, I called on May 14. 9 Days post the date of their 30 day policy. and explained we have been gone and would not have been here for them to redo it. The manager reviewed and said NO i would have to pay the full amount. it was 9 days over due. Zero Rez use to have great customer service. I have used them for over 10-12 years. I will now be using their competition. This was poor customer service and poor management decision, especially for a faithful customer.
A very nice gentleman named Nick came out to clean. We had some pet and coffee stains to be removed. I was upfront about the cause of the stains and he used a black light to be sure he knew what the urine stains were. At completion of the project, no stain was seen and the rooms smelled great. I went to a meeting and when I came back, the stains were seen again, but not as significant. The next morning they were just as before the cleaning and the room smelled worse than it did before. I called the company because they have a 30 day guarantee. They refused to honor it. They wanted to do a deeper clean on the spots and charge $10/softball size area. This would be another $300. No thank you. I will call someone who will do it correctly the first time.
A worker from the company ZeroRez came out to our brand new, unfurnished house to clean the carpets and seal the tile floors and showers prior to us moving in. The carpets were cleaned, and so was the tile, however I only asked for the carpets to be cleaned. I asked for the tile to only be sealed, and not cleaned since the house was brand new and the builder had just had a company come out to steam clean the tiles as well as I had woken up early to clean them in preparation for ZeroRez to seal them that day. I had specified this request through their website during my initial inquiry, though text message with one of their team members, as well as with the worker who arrived for the job that day. After we eventually moved into our new build we realized that the tile floors and showers were never sealed and so we requested ZeroRez come out again to do the job we asked for. We set up the appointment for them to come back out but they never showed up and when we called them to see where they were they said the appointment had been canceled and the scheduler didn’t know why. This was very frustrating since my husband had taken the day off work for the appointment so that he could move all of our furniture out of the way since I was 30+weeks pregnant and at this point all of our furniture had been moved in but it was still important for us to have all of the floors sealed like we had originally wanted and not just have it done around the furniture. At this point with them dropping the ball on the original job as well as canceling the make-up appointment without letting us know, I requested a refund so we could hire a different company to come get the job done before our baby was born. When I requested the refund however they stopped responding to me and I have not heard from them ever since other than them saying they will pass my emails onto their manager who has never responded to any of my attempts over the last 5 months. I filed a dispute with my bank for a refund for the cleaning of the tile that we never requested along with the sealing of the showers which I was also billed for but was never done (confirmed by a third party company we hired to come out and test if the tile was sealed as suggested by the bank’s dispute representative), but unfortunately my bank sided with ZeroRez for the fact that the invoice says ‘clean tile’ and they did do that, however I never asked for this to be done in fact I specifically requested it NOT be done 3 different times prior to the job. I have now opened a new dispute with my bank to try and at least get back the money for the portion on the invoice fr which I was also billed which was never performed (sealing the shower tile). So we will see what happens. Cleaning the tile in our brand-new build when I asked them to seal it is the equivalent of bringing a brand-new car in to have preventative work done on it like getting it waxed to prevent damage and instead they detail it and charge me for both the waxing which they never did and the detailing of it which was never asked for. I shouldn’t have to pay for something I didn’t request to have done, or something that was requested which they never did. My husband and I both tried everything we could to settle this with the merchant without involving the bank but unfortunately they refuse to take any ownership or even respond to us. I am of my word and I told them I would be leaving reviews on all platforms if they chose not to respond to me so here I am trying to warn others so they don’t get conned the way we have. Because the grout on our tile was never sealed, the floor tile grout is stained throughout the house, and the shower tile grout is chipping away. Everything we hoped to avoid has now come to fruition. Not only are we out the money we paid for something we never requested and money we paid for a job that was never performed, money we paid for a third party company to come out to confirm the tile was not sealed, but we will also have to pay for repair work just to bring our house back to its original state before paying to have it sealed by a reputable company. I cannot believe that I am still dealing with this nightmare after they came out 8 months ago. Save yourself time, money, and a huge headache by hiring a reputable company. ZeroRez should be called Zero-Integrity for how they treat their customers. I would not recommend ZeroRez to my worst enemy.
It is my pleasure to extend my gratitude to Ben for his outstanding service. In addition to his time and advice regarding the care of my rug, I greatly appreciate it. A great deal of credit should be given to him!
Zero stars for Zerorez. First , we have used them before with great results. That makes this time even more frustrating and disappointing. I knew what I wanted. I requested it. It didn’t happen. I requested it again, it didn’t happen and now my carpets are not cleaned and I’m out $185. I’m not sure what had happened to them but the service they provided me was no better than what could have be achieved with an at home cleaner. The service they provided years ago was worth the money. The tech claimed there was some confusion but it definitely wasn’t on my end. I asked specifically three times and each time they did not want to take the time to do it right. The company then offered to come back out and do what I had requested initially (and the other two times) at a fee. I had already paid the fee so I’m confused by the offer to make what I’d already paid for right for another fee…basically a waste of money. Don’t use.
Reciently had my carpet cleaned and my technition did a terrible & hurried job. Did 3 rooms and she was to call me when the job was done but I didn't hear from her so after 2 hours i came home and she was gone leaving my home and garage door left open & my neighbor said she left in less than an hour. Very poor job with no spots or dark areas remover. Will not refer to anyone. Still haven't heard back from management as of yet. I asked for a full refund & to date nothing yet. Beware & don't us zerorez for you will be sorry.
Booking the appointment was easy. The service representative communicated clearly and fast on arrival time. The service was thorough. The pricing was fair. Will use them in the future.
Anthony was prompt and answered all my questions. I feel that he was very good at his job and did a good job
Don't expect much. About a 30 minute quickie. I'm looking for someone to finish the job. UPDATE: ZeroClean, It doesn't spell the same backward or forward, but it's true. I'm sure they don't know what a carpet scrubber is. I don't know what you would call their service, but I don't believe they clean anything. If you believe sodium hydroxide and dirty water cleans without residue, this may be what you are looking for.
Alton was my technician today and he did a phenomenal job. Very satisfied. He was personable, professional, and very detail savvy. Great job sir I’ll highly recommend your services.
My recommendation for anyone looking to have carpets cleaned is have someone come to your house and give you an estimate or a quote first. Especially if you have some old or tough stains in your carpet. When I scheduled my appointment for a cleaning, I assumed it would be a deep cleaning, however, once the technician arrived, I was informed that for a couple of stubborn stains in order for them to do a deep cleaning it was going to be an additional $60 per small area. I was not informed of this when I spoke to the representative to schedule the appointment. The technician was friendly and professional, and while the carpet that I had serviced did have some tough stains, the result was not any better than I could’ve done with my own shampooer.
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