I ordered a few car euipment from that…
I ordered a few car euipment from that seller. Support is awesome . Seller is trusted and very helpfull. I recommend that store
About xhorseshop.eu
Data updated- Website
- xhorseshop.eu
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 100% (1/1)
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About this business
Xhorse VVDI European Distribution CenterWe were authorized by Xhorse, and we provide original Xhorse VVDI tools and software with fast shipping, full technical service and worry-free warranty.
Written by the business, not verified by us.Is xhorseshop.eu legit?
xhorseshop.eu (xhorseshop.eu) has a 4.6 out of 5 rating on OK.one, based on 9 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I purchased a xhorse mlb tool few days…
I purchased a xhorse mlb tool few days ago. The customer service Emily is great help. Because i need go on holiday next week, i am worried whether i can receive it on time. Thankfully, it was shipped from european which arrive me safely before i left. Thanks a million!
I purchased a brand new Xhorse Dolphin…
I purchased a brand new Xhorse Dolphin II (XP-005L), but it arrived completely non-functional (Dead on Arrival, battery 0.00V). The 'solution' offered by their technical support (Maggie) was shocking: they asked me to solder a loose chip onto the PCB myself! Asking a customer to perform complex soldering on a new €1000+ machine is not only unprofessional but also dangerous and a violation of European warranty laws. Since I refused this ridiculous DIY repair, Sales (Emilia) has completely stopped responding to my emails. They are ignoring their legal obligations. I have now filed a formal complaint with ECC Belgium (Case ECCBE-149040) and started a payment dispute. If you are looking for professional tools and reliable support, stay far away from Xhorse Europe. They do not respect their customers or the law. UPDATE (July 2026): The reply from xhorseshop.eu below is completely false and misleading. All test results (including the 0.00\text{V} output measurement), photos, and videos were provided multiple times via email and WhatsApp. On June 17, I explicitly agreed via WhatsApp to accept a complete, safe plug-and-play replacement battery. Their last message was on June 18 ("I will check with the factory again"), after which they stopped communicating altogether. Because they refuse to comply with European legal warranty laws and previously tried to push a loose BMS board for me to solder myself, this case is now officially handled by the European Consumer Centre (ECC) under case reference ECCBE-149040. Do not be misled by their PR response below.
Reply from xhorseshop.eu2026-07-20
Hello, we are trying to resolve the problem with you, but you refuse to reply. The Xhorse XP005 battery problem is a factory issue. We promised to provide you with a new battery if you send us proof that the battery is dead. But you refuse to provide any proof. We can't do anything; we asked you to return the machine, but again, you refuse. Until now, we have not been able to reach you. If you can see this message, please contact us as soon as possible. Thank you!
I bought a Multiprog from xhorseshop
I bought a Multiprog from xhorseshop. Before ordering I got all necessary information fast and prompt.Ordering itself was easy and I got good information about delivery process all the time. After receiving product all is good and they answered to all of my questions fast. The product, Xhorse Multiprog seems to be excellent product. Hard to believe that is still very new. Rugged and solid, both box and software.
Very professional and good prices.
Very helpful on choosing the right product. Good communication and fast resolving situations. Will buy again because they got very good prices.
maximum professionalism above all…
maximum professionalism above all Emilia available and prepared person!
Very nice staff 👍 very good behaviour very good and fast response helpful people
Great Company and great staf.fast response Good customer care response.i am very happy to xhorse company.such a great company and great staff
Satisfied with xhorseshop.eu
Have bought several things from them and always got what I expected. Good price, good products and very good customer service. Fast shipping
I bought xhorse xp005 key cutting…
I bought xhorse xp005 key cutting machine, transaction was smooth, delivery very fast in 3 days, also I get a lot of support from customer service. I definitely shop with them again:)
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