I purchased a brand new Xhorse Dolphin…
I purchased a brand new Xhorse Dolphin II (XP-005L), but it arrived completely non-functional (Dead on Arrival, battery 0.00V). The 'solution' offered by their technical support (Maggie) was shocking: they asked me to solder a loose chip onto the PCB myself! Asking a customer to perform complex soldering on a new €1000+ machine is not only unprofessional but also dangerous and a violation of European warranty laws. Since I refused this ridiculous DIY repair, Sales (Emilia) has completely stopped responding to my emails. They are ignoring their legal obligations. I have now filed a formal complaint with ECC Belgium (Case ECCBE-149040) and started a payment dispute. If you are looking for professional tools and reliable support, stay far away from Xhorse Europe. They do not respect their customers or the law. UPDATE (July 2026): The reply from xhorseshop.eu below is completely false and misleading. All test results (including the 0.00\text{V} output measurement), photos, and videos were provided multiple times via email and WhatsApp. On June 17, I explicitly agreed via WhatsApp to accept a complete, safe plug-and-play replacement battery. Their last message was on June 18 ("I will check with the factory again"), after which they stopped communicating altogether. Because they refuse to comply with European legal warranty laws and previously tried to push a loose BMS board for me to solder myself, this case is now officially handled by the European Consumer Centre (ECC) under case reference ECCBE-149040. Do not be misled by their PR response below.