Disorganized and inconsistent
This place is extremely disorganized. Every other time there is a refill, there is some sort of problem. Sometimes they forget to send a renewal to the doctor. Sometimes they forget to tell you if your card has expired. Sometimes they put the wrong dose in the system. In each of these cases, they have failed to notice the problem on their own, and it has required intervention from the patient and the prescriber to fix.
Hi Rob, Thanks for being a loyal user since 2023, we love that the product is working for you so well! We’re sorry to hear about your experience with the pharmacies. Refill and renewal processes should be straightforward, and it’s clear someone fell short if you’ve had to step in repeatedly to correct issues with renewals, payment details, or dosing information. That level of inconsistency is not the experience we want for our patients and is extremely rare, and we understand how frustrating it is when you have to spend extra time resolving problems what should have been caught internally. We take this feedback seriously and are reviewing where these breakdowns are happening so we can improve both communication and refill coordination. Thanks again for being such a loyal customer and we're happy you have been successful in addressing your hair loss.