YoraHome (yorahome.com) has a 5.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-12.
I've had to use support twice in two years for two different, challenging issues that were largely caused by something that I did incorrectly. In both cases, they were timely, patient, helpful, and right on the money with solutions.
I have owned my YoraHome Silverback 6060 for 3+ years and never had any issues. I began having a few random issues with the Y axis Y1 motor. It was acting flakey and losing position. I contacted YoraHome support and they were quick to respond with a small list of items to investigate and verify. In doing so, I found one wire terminal screw loose within the controller box. Once tightened, I restarted the unit, homed the machine and synchronized the Y1/Y2 motors. The YoraHome support team lead me to the direct cause of the issue and I was able to resolve it without buying parts and doing trial and error diagnosis. Thank you!!
Jim was very helpful and swift with his solution. I have been very pleased with my yorahome product and the customer service associated with it.
Anytime I have a problem I always hear back from them in a timely manner and they are able to help me get to the fix for my problem. Yorahome had the best customer service I have ever used
Worked with me personally,noB
The support experience and professionalism is way beyond excellent. Responses are timely and solutions are impeccable. I have to compliment Jim R. for a recent installation discrepancy. Jim followed this right up to the very end and a solution was found and fixed. Thank you
I own a Silverback, CO2 laser, Toocaa and 3 6550 lasers. Customer service is nothing short of fantastic and any problems are either user error or very quickly addressed.
Yorahome has continued to provide excellent service after purchase. I have had a few questions and they have always provided great answers!
Purchased a pre owned Yorahome 6550 40watt laser from a local source. When trying to do test burns with the machine we experienced several problems with how the machine was performing. I reached out to Yorahome for help and was promptly contacted back to see what the issues were. Jim R gave me a List of things to check. Once we pinpointed the issue, I was provided with precise instructions on how to correct the settings on the machine. I found the technical support to be stellar even considering the laser was purchased second hand. I will be recommending Yorahome to all who ask what I am using. Again, thank you for the great support! D Baker
Excellent customer service! I had a problem with the wiring and they went to the effort of doing up a video for me to help me resolve the issue. Very prompt and polite and helpful. Thank you! Also I love their products. Very easy to use and has great support and instructions.
This company and its dedication to service after the sale is extraordinary. I had an issue with a laser upgrade and they stayed with me until it was done. So many times you are left to your own to figure it out, but not with Yorahome.
Absolutely amazing! Had an issue nd they were able to help me resolve it quickly!
I recently upgrated to an 80w laser with a 32 bit control panel. I was able to install everything easily after watching the videos provided on YoraHomes Home page. My challenge came when I thought that I needed to install an upgrade for the computer. The folks at YoraHomes were very patient and explained all that I needed to be successful. They were prompt to answer my email, even on a weekend.
always get a quick response back from them. when things are not working properly for me , they trouble shoot my problems. I have never had it where they couldn't solve an issue for me.
I started a chat because I had ordered a new laser diode to upgrade my 6550. When I got the laser, I looked at the installation instructions and everything referenced a 6550 -Pro. That made me nervous so I started a chat and was immediately put at ease and was assured that while it was slightly different there were no issues. The instructions were emailed to me immediately and now I’m very excited to try out my newly upgraded 20w laser diode.
In today’s environment it is always a pleasant surprise to receive great customer service! You will receive such when you interface with YoraHome’s owners!
Very happy with the products but the support is even better. I had situation I could not overcome and they gave me several options to try and figured it out. I was able to meet my deadline for the client. Thank you!
This is an amazing company with the perfect mindset for the newcomer who wants to learn laser engraving. They are experts on their own products and pride themselves in helping both the amateurs and the pros perfect this very difficult skill.
I'm relatively new to Yorahome products and on two occasions I've contacted them and they are fantastic. Excellent response time when contacted them via email and even received a phone call today to talk me through the problem I have. Mark was very knowledgeable and friendly. Peace of mind knowing if I have a problem there is someone to help. First class service! Thank you
Rapid response, accurate information, and willingness to help. Jim is very knowledgeable.
102 reviews matching