YoraHome (yorahome.com) has a 5.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-12.
I was having problems with my silverback z-axis and after several months of trying to troubleshoot, I was asked to send the controller and wiring harness in to be tested. I did and I can honestly say I was reluctant to do so since I had troubleshot the whole thing. It turns out the problem must have been in my controller. I have it back now and it is back to carving like a beast.
I’ve had a few problems with my air assist and I have contacted customer service and within an hour or so they have answered my questions and sent me what I needed at a reasonable time.
The CSR was very knowledgeable and gave their first hand experience with this product. Also taught me a lot about lasers and your product. Thank you
The team always very friendly and responsive and resourceful Yorahome team and community always there for you the knowledge of the team is extremely important and Yorahome is incredibly
Quick response and resolved issue quickly.
email was answered in less than 30 minuetes and one email later had order placed. in the past Jeremy has called after hours and on a weekend best customer service i have dealt with in years hands down the best in the business. started with a 3018 graduated to a mandril and now a silverback didn't shop around after first one because of your service. keep it up thank you
The prompt responses and the number and value of the videos in the knowledge base and the install video on the Drag Chain installation.
Over the course of several days, Mark from Yorahome walked me step by step through resolution of my start up issues with my new Silverback. Once we had resolved all the issues Mark thanked me for my patience as we worked around the time zone issues. I told him I totally understood as I had been stationed in the UK many years ago while in the USAF. Mark then forwarded me a UTube video of a tour of the base I was stationed at as it now looks. Great support and great memories!!
People at Yorahome are just amazing. They will go out of their way to help solve your problems.
Have the Silverback 6060, great machine, whenever I have any questions, support has been amazing, always prompt response whenever I message and alway sort my problem
Jim was extremely patient and helpful by working through what I was trying to do with my laser. Thanks Jim.
I had a software mishap that I had done on my mandrill machine. I emailed them (yorahome) and to my surprise, I had a response in just a few hours. Jim was the tech that was helping me with the software issue. He went way above and beyond helping me solve my issue. My mandrill was back up and running within a few hours and has been perfect ever since. Great customer service!!!!!!
Wow fast fast response Jeremy helped me out so much answered every question I had Wonderful eperience
Fantastic support team. Yorahome is awesome and highly recommended them.
Very quick and helpful response from the support service. Detailed instructions with pictures made it super easy to find my issue and take care of it.
I am so glad I purchased my first machine from this company 4 years ago. Outstanding customer service! Help is always available! 5 star service consistently!
Jim has been working through an issue we had and was able to get the 6550 Pro working again through looking at a few videos we sent and narrowing the problem down. We have three Yora Home products (2 x lasers and 1 x Silverback CNC) and the reason we purchased them was the warranty and support they offer. Good job guys Andrew & Melissa
I had an issue with my mandrill which I could not troubleshoot on my own. I e mailed support and Nick immediately started helping me. It was a tricky fix that took a while to diagnose. But, at no time did I ever feel unsupported. I have to say, some of the best customer support I have ever experienced. These guys are awesome! Thanks to Nick and Jim, I can’t say enough about how great of an experience this was.
I have been a customer of YoraHome for years. I originally bought the 6550 Laser Engraver and fell in love with the quality of the machine. I then bought the Silverback CNC Router and the projects keep coming. I just recently bought the 6550-Pro and after assembling, the power supply stopped working. I contacted Support and Jim worked his magic and sent off a replacement power supply to me. Great service!
The tech team did an excellent job diagnosing the power issue. Didn't think I would have to trouble shoot to get it working. But the tech team helped talk me through it.
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