Kith and Kin (yourkithandkin.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-08-10.
Brittany was an absolute dream to work with on such a meaningful and emotional project. From the very beginning, she was incredibly responsive, thoughtful, and attentive to every detail. She handled each step with care, patience, and genuine empathy, which made the entire process feel supported and seamless during a time that meant so much to me and my family.
Her communication was outstanding—quick, clear, and reassuring—and she never made me feel rushed or like any request was too small. Brittany truly went above and beyond to ensure the memory book honored my sister in the most beautiful way. I am so grateful for her partnership and would wholeheartedly recommend her to anyone looking for someone who combines professionalism with heart.
Reply from Kith and Kin2026-01-06
Thank you so much for taking the time to share such a It truly means a great deal to me.
It was an honor to work with you on something so meaningful, and I’m incredibly grateful for the trust you placed in us during such an important and emotional time for you and your family. Knowing that the process felt supportive and that the memory book honored your sister in the way you hoped is everything we could have wished for.
Thank you again for your kind words and recommendation. I’m deeply appreciative, and I’m sending you and your family my very best!
Mom’s 90th Birthday Celebration Book. My mother turned 90 on 12/31/2025. I’d participated in a friend’s Kith and Kin book, so my brother and I decided it would be a wonderful tribute to help her see how much she is loved. She was blown away! She has emailed us to say what a blessing the book is and how much fun she has had reading and rereading it!
The book is high quality and submissions are easy to do. We received the book two days earlier than the committed date which was terrific since we were traveling for the holiday.
The ordering system was a little glitchy but Brittany responded incredibly fast and resolved my issue.
Highly recommend this as a meaningful gift!
Reply from Kith and Kin2026-01-02
Thank you so much for taking the time to share this! We’re incredibly touched to hear how meaningful the book was for your mom’s 90th birthday—it is exactly why we built Kith & Kin.
I’m also really glad the book arrived early and made things easier while you were traveling, and I appreciate your patience with the ordering hiccup.
Thank you again for trusting us with such a special milestone and family keepsake. Wishing your mom a very happy 90th and many more moments of joy revisiting all that love. 💛
Celebrating Retirements! What a great way to share memories and give so many people an opportunity to say the things, show the pics and value those who have been so instrumental at our company. Easy to use. Fast shipping. Reasonable pricing. Quality of final product is great.
Reply from Kith and Kin2025-12-03
Thank you for taking the time to share this! Retirement books are some of our favourites to see come together, and it’s wonderful to hear how your team used the space to share memories and appreciation. We’re so glad the experience was easy and the final book arrived just as hoped. Thank you for letting us be part of such an important milestone!
J
Jeremy · 3 reviews · Verified · Experienced 2025-11-17 ·
★★★★★
I was so pleased with my experience…
I was so pleased with my experience with Kith and Kin! The website was incredibly easy to use and manage on the back end as the organizer of the project. The final product was well made, high quality, and shipped on time. Couldn't have been more satisfied and will highly recommend the company again!
Reply from Kith and Kin2025-11-24
Thank you so much for this lovely review, it truly made our day!
We’re so glad to hear the process felt easy and enjoyable on your end, and that the final book arrived beautifully and right on time. That’s exactly the experience we want every project creator to have.
It means a lot that you’d recommend us, and we’re thrilled you’re so happy with your book. If you ever create another project or need help with anything at all, we’re always here.
Thank you again for choosing Kith and Kin!
V
Virginia Long · 1 review · Verified · Experienced 2025-10-30 ·
★★★★★
Lovely gift book for a big birthday
I created a gift birthday book for my mom's 80th birthday and she loved it. It was easy to set up the format and to request people to contribute.
Some people found it hard to use, I think because of the templates and instead sent me photos and notes via email. It was easy for me to add those, but I could not use a similar template structure. So the pages come out looking different but that is okay.
Just before sending to print we saw that the preview was not showing the headers that I had written, so I contacted Kith and Kin and they were extremely responsive and the "bug" was resolved. The book arrived in time!
Reply from Kith and Kin2025-11-20
Thank you so much for sharing this, and for creating something so special for your mom’s 80th, we’re so pleased she loved her book!
We’re also really glad you reached out when the preview wasn’t showing your headers. Our team works hard to jump on anything like that quickly, and it’s wonderful to hear everything was resolved and the book arrived in time.
And thank you for mentioning that some contributors preferred to send photos and notes by email. That’s been a common request, and we’re excited to share that next week we’re launching an update that will let project creators add submissions on behalf of contributors directly within their project — no email needed.
Thank you again for choosing Kith and Kin for such a meaningful celebration.
Warmly,
The Kith + Kin Team
The company is excellent particularly in regard to customer service. I had several questions and special issues as we were creating our memory book. A customer rep was always back to me with information within 24 hours. Our book is lovely. The only improvement I would like to see is in regard to picture sizes. The space provided is good for a single picture. We had a number of collage pictures. Each went with a particular memory submission. Those are too small and cannot be resized to fill a page. If you are creating a book, keep your collage pictures to 2-3 rather than the 4-6 we often submitted.
Reply from Kith and Kin2025-11-20
Thank you so much for your thoughtful review and for trusting us with your memory book! We’re really glad to hear the customer service and final book felt lovely to you.
And we completely hear you on the collage photos. This is feedback we’ve received from a few customers, and we’re actually excited to share that we’re launching our own collage maker in just a few weeks. It will let you easily combine multiple photos into one layout so they fill the page beautifully.
We’re always looking to improve the experience, so thank you again for taking the time to share what would make it even better.
Warmly,
The Kith + Kin Team
Overall great experience, fast shipping, good quality. I wish there was a little bit more of a customization option to be able to move text around or consolidate onto one page. There was some misprinting in 2 pages, and for price i do wish there wasn’t that mistake, bjt the positives outweighed the negatives.
Reply from Kith and Kin2025-11-11
Hi there, thank you so much for your thoughtful review, we’re really glad to hear the overall experience was a positive one.
We’re sorry to hear there was a printing issue on two pages, that’s certainly not the standard we aim for. We absolutely replace any book with a defect, and we did reach out after seeing this, but never heard back. If you’re still open to it, we’d love the chance to make it right — feel free to reply to our message or reach out at [email protected].
Thanks again for the feedback, and for trusting us with your project!
Kith and Kin - Highly Recommend
The platform is easy to navigate, includes prompts to help kick-start thoughts and ideas. The customer service chat feature was very helpful to answer questions and provide recommendations. Overall smooth process and have shared with team members to bookmark for future gift ideas.
Reply from Kith and Kin2025-10-30
Thank you so much for taking the time to share this. We’re so glad you found the platform easy to use and that the prompts helped spark some good ideas! Really appreciate you recommending us and sharing Kith and Kin with your team.
D
Dolores Maria De Lorenzo · 3 reviews · Verified · Experienced 2025-10-21 ·
★★★★★
Sooo pleased with my book…
Look no place else .
You found the right place..👍
I was creating a memory book for my sister's 60th birthday.. It started out It was only going to be fifteen people and it ended up being over fifty... Once I got started with the project I knew exactly how I wanted it to go...
I could've never done this without the help of Brittney who was there every day all the way with me to make it happen.. She was so patient and understanding and knew that my heart was in this book and wanted so desperately to make it right for me.. I would highly recommend Kith n Kin for your next project..
The book is absolutely beautiful and I can't wait to present it to my sister..
Thank you again Brittany n God bless
you for your kindness 🌹
You are definitely in the right job..
Dee Dee
Reply from Kith and Kin2025-10-30
Thank you so much. It means a lot to hear this. It was a real pleasure helping you create something so special for your sister’s 60th. You put so much care into every detail, and we’re thrilled you’re happy with how it turned out!
The company was very responsive to questions and feedback. I needed the book shipped quickly and it was done! The product looked wonderful and was worth the cost.
Reply from Kith and Kin2025-10-18
Thanks for the kind review. We're happy you loved the look of the book!
I received quick and helpful responses to my questions. Shipping was speedy and came in time for the person's birthday I was honoring.
Reply from Kith and Kin2025-10-05
Thank you for the kind review! We look forward to seeing you for the next big celebration :).
A
Alex G · 1 review · Verified · Experienced 2025-09-17 ·
★★★★★
Wonderful first experience…
The quality of the printed book is stunning. The process fast and easy. The customer service reactive and very helpful. delivery in about 1 week. The result has exceeded my expectations.
Reply from Kith and Kin2025-09-30
Thank you so much for sharing this, we’re thrilled to hear your first experience was such a positive one. It means a lot to know the quality and process exceeded your expectations. We’ll be here whenever you’re ready to create your next book!
Format is very easy to use; timely response to any questions. Book arrival came quickly after submission and looks professional - quality and great value.
Reply from Kith and Kin2025-09-19
Thank you so much for the lovely review! We’re thrilled the format was easy to use and that your book arrived quickly. If there’s ever anything we can do to help with a future project, we’re here and happy to help.
M
Marissa · 2 reviews · Experienced 2025-09-05 ·
★★★★★
Verification was a nightmare
Verification was a nightmare — they asked for more documents three times
Reply from Kith and Kin2025-09-25
Hi there! I think this review ended up on the wrong page. We neither accept documents, nor do we run any process for any type of document verification. We’re a memory book platform :). Please check the name and URL to get this feedback to the right place. Thanks!
The book turned out great, and my friend loved it! Great communication and quick turnaround. Would recommend!
Reply from Kith and Kin2025-09-15
Thank you so much for sharing this lovely feedback! We’re thrilled to hear the book turned out so well and that your friend loved it. We’d be honored to help you create another keepsake whenever the occasion arises!
Easy for people to connect via the link and gentle reminders for those that engage. You still need to prod folks to participate in first place closer to deadline but that is not on Kith and Kin.
Would like to have had a chance to add more pictures like one or two collage pages.
Reply from Kith and Kin2025-09-11
Thanks so much for your thoughtful review! We’re glad you found it easy for people to connect and share their messages. You’re right that sometimes a few gentle nudges help bring everyone in by the deadline.
On the photos, you can actually add custom pages, where you can add extra photos or include notes. Many of our customers use these pages for exactly that! We’ll make sure to highlight this option more clearly so it’s easier to spot in the future.
We really appreciate your feedback and are so glad you chose Kith and Kin for your special project.
E
ES · 1 review · Verified · Experienced 2025-09-02 ·
★★★★★
Beautiful book
Beautiful book, overall easy interface for people to contribute. Would recommend and use again!
Reply from Kith and Kin2025-09-10
Thank you so much for your lovely review! We’re so glad you found the book beautiful and the process easy for contributors. It means a lot to hear you’d recommend us and use us again, we can’t wait to help you create your next special keepsake.
