Zappy Health (zappyhealth.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 20% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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Kyle Jornov · 1 review · Experienced 2026-07-17 ·
★★★★★
I had a very frustrating experience…
I had a very frustrating experience with Zappy Health’s billing and cancellation process.
I originally signed up on March 6, 2026, believing I was making a one-time payment. I did not knowingly intend to enroll in ongoing monthly billing. After ignoring later invoice and “come back” emails because I no longer wanted the service, I was unexpectedly charged $249 on June 15, another $249 on June 16, and another $249 on July 15.
I contacted Zappy on July 15 to dispute the charges and cancel. They confirmed in writing that my refund and cancellation request had been sent to their Escalation Team and said they would first verify that no medication had been processed. They refunded one payment.
However, the next day, July 16, I received an email saying an order had been placed, followed by a shipping confirmation. I immediately told them I had not ordered or authorized anything. Zappy replied that the shipment was being processed for earlier invoices, even though they had already acknowledged my cancellation and refund request.
I did not use the service or request this shipment. I am still trying to recover the remaining disputed charges through my credit card company.
Based on my experience, I strongly recommend avoiding Zappy Health.
I love Zappy Health!! They started me on my GLP-1 journey in February of 2024!! They helped me when my own doctors wouldn’t!
I have exceeded my goal weight and have a healthy BMI of 22!! I started at 49!
Thank you Zappy for all you kindness, and your support.. I will be forever grateful
Beth Haigler
Reply from Zappy Health2026-05-11
Thank you so much, Beth, for your wonderful words and for sharing your incredible journey with us—we’re truly honored to have supported you in reaching your healthy BMI and goal weight, and your feedback inspires us to keep providing compassionate care to all our members!
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Ava · 2 reviews · Experienced 2026-04-13 ·
★★★★★
This Company is a Scam
This company did not send product nor did they send it. They are no longer responsive to my outreach. This company is a scam. I lost $300
100% Satisfied-Great customer service, easy appointments, great products. As a person who needs this medication and doesn’t have a normal situation this company has been able to help me and I am extremely satisfied. Pricing is a little higher than I would like but you get what you pay for. Tried a cheaper company and got horrible customer service.
Reply from Zappy Health2026-04-12
Thank you so much for sharing your experience and kind words about our customer service, easy appointment process, and products—your feedback means the world to us and helps us improve. We're grateful to have made a positive difference for you, and we'll continue working hard to provide the service and reliability you deserve.
At 51 years old, I honestly didn’t think I could turn back the clock the way I have — but this program has helped me in every way possible. I’ve lost a sizable amount of weight but It’s not just about the weight. It’s my energy, my confidence, my discipline, and my mindset.
My joints don’t hurt like they used to. I sleep better. I move easier. I feel lighter physically and mentally. And you truly can’t put a price on your health.
Their customer service is amazing — I’ve literally received responses within minutes. Any time I’ve had a question or concern, it’s been handled quickly and professionally.
This wasn’t overnight. It was consistency. And Zappy gave me the structure to stay consistent.
Best investment I’ve made in myself in a long time.
Reply from Zappy Health2026-02-24
Thank you so much for sharing your inspiring journey with us—it means the world to hear how Zappy Health has supported your energy, mindset, and overall well-being, and we're especially grateful for your kind words about our customer service. Your feedback motivates us to keep improving and ensures we continue providing the structure and support our members deserve!
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Anonymous · 1 review · Experienced 2026-02-19 ·
★★★★★
Thank you Zappy…
The people at Zappy respond quickly if I have a concern or need help.
The semigluten they perscribed and the dose is the perfect amount to keep my weight down and supress my appetite.
I wasn't obese, but I am down 10lbs which is very gratifying.
Reply from Zappy Health2026-02-20
Thank you so much for your kind words! We’re thrilled to hear our team’s quick responses and your semigluten prescription have made a real difference—your feedback inspires us to keep improving and supporting your health journey.
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bodyisim · 1 review · Experienced 2026-01-30 ·
★★★★★
I am very pleased with the team…
I am very pleased with the team especially customer service they’re always there and always ready to help
Reply from Zappy Health2026-02-11
Thank you so much for your kind words! We're thrilled to hear that our customer service team has been there for you, and your positive feedback motivates us to keep improving and providing the support you deserve.
As of 2/9/2026 I am updating my review to report that Zappy Health replaced a mislabeled tirzepatide vial with the correct one and I do believe the error was on the part of the pharmacy, not done intentionally by Zappy staff. I am now satisfied that the issue has been resolved and I received the product that I ordered and paid for. Thank you Zappy customer service for working with me to correct the problem. ***Original Review *** Zappy was recommended to me by a friend so I completed the "onboarding" questionnaire and was accepted for the 3 month starter pack. I paid the upfront price of $987.00 and they immediately charged my account. Then they delayed shipment of the product because they said they needed to verify my identity. Hmmm, why not verify BEFORE ordering a prescription and taking payment? Anyway, I did verify my identity and waited another week for the medication shipment finally arrived. But the prescription medication in the box was wrong. The starter pack was supposed to contain month 1 vial Tirzepatide-B6 2.5 mg, month 2 vial Tirzepatide-B6 5 mg, and month 3 vial Tirzepatide-B6 7.5 mg --- I received a month 1 vial and TWO month 2 vials (both 5 mg) but NO month 3 vial. I contacted customer service and asked that they correct their error. They responded back that it wasn't a mistake. I emailed them again and they still refuse to correct the error. I sent them a copy of my receipt to show what I paid for and photos of the vials to show what I actually received. They tried to give me the run around saying I received what I paid for. NOT TRUE. Now I do not trust that the vials contain the product as labeled.
They respond to your needs in A timely fashion. No question is too dumb to ask.I took a 2month break over Christmas and got no hassle, and no hassle returning. They have been good to me!
Reply from Zappy Health2026-01-23
Thank you so much for your kind words! We’re grateful you appreciated our timely responses and hassle-free break, and your feedback encourages us to keep delivering supportive service—thank you for being part of the Zappy Health community!
I have been completely satisfied with the service I have received. I've only been on the injections for a short time, but if I have a question or concern, I just send an email and Khelly replies back quickly and courteously. I feel safe having her to go to.
Reply from Zappy Health2026-01-22
Thank you so much for your kind words and for highlighting Khelly's prompt and caring support—your satisfaction means a lot to us, and your feedback helps us continue to improve and provide a safe, supportive experience for you.
I am unable to send my monthly questionnaire using my Mobile device, I am unable to reach customer service.
Reply from Zappy Health2025-12-04
Thank you for sharing your feedback—we’re glad you use Zappy Health, and we apologize for the difficulties you’ve experienced with the mobile questionnaire and customer service; please know we are always working to improve and truly value your input.
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Nicole · 4 reviews · Experienced 2025-10-24 ·
★★★★★
Zappy is legit!!
I started with another "Z" company and got more excuses than I cared for... so I tried Zappy. I do my online survey every month to let them know about my weightloss and I've received my injections every month. Flat rate no hidden fees, and the cost doesn't increase. This company is great and helps you every step of the way. Wanna good company to get weightloss prescriptions, go with Zappy.
Reply from Zappy Health2025-10-24
Thank you so much for your wonderful review and for trusting Zappy Health after your previous experience—we’re grateful to hear that our transparent pricing, monthly surveys, and reliable service have made your weight loss journey smoother; your feedback truly helps us continue improving!
Amazing!!! Zappy health has been amazing and I’ve only been with them for a little over a month! Super response and so very helpful!! Highly recommend them!!!!
Reply from Zappy Health2025-10-10
Thank you so much for your kind words and recommendation! We're thrilled to hear you've had such a positive and helpful experience with Zappy Health in just your first month—your feedback truly motivates us to keep improving and serving you better.
I've been working with Zappy for a lil over a year now their customer service is what makes them so commendable Hannie, and all the others from Zappy team work quickly and efficiently to have their clients needs met and they do it with such grace! Very happy with the service I receive. Thank you so much Zappy for all your hard work!!
Reply from Zappy Health2025-09-27
Thank you so much for your kind words and for being with us for over a year—we’re thrilled to hear that our team's quick, efficient, and graceful service, especially from Hannie, has made such a positive impact on your experience! Your feedback means a lot to us and helps us continue to improve and provide the best service possible.
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Yvette Nelson · 1 review · Experienced 2025-09-24 ·
★★★★★
Great communication and efficient…
Great communication and efficient customer service representatives. My experience with Zappy Health has been wonderful for the past nine months! Thank you!!!
Reply from Zappy Health2025-09-26
Thank you so much for your wonderful feedback—we're thrilled to hear that you've enjoyed great communication and efficient service from our team over the past nine months! Your kind words truly motivate us and help us keep improving—thank you for choosing Zappy Health!
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Kristi Hall · 1 review · Experienced 2025-09-23 ·
★★★★★
Top notch customer service…
I’ve been using Zappy Health for a while now. Their customer service is truly top notch. Every time I contact them, they go above and beyond to help me quickly with zero hassle or run around. It’s refreshing. I highly recommend Zappy Health.
Reply from Zappy Health2025-09-23
Thank you so much for your wonderful feedback and for recommending Zappy Health! We're truly grateful for your kind words about our top notch customer service, and your experiences motivate us to keep striving for hassle-free, above-and-beyond support.
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Heather · 2 reviews · Experienced 2025-09-12 ·
★★★★★
Poor Service and Slow Shipping
I ordered my supply on the 5th of September. It’s now the 12th and they still have not shipped it. I noticed the dosage was wrong as well and tried to get it fixed before it shipped but they went out of their way to ignore my request. The shipping information they sent me said the label was printed but FEDEX doesn’t have possession of the package because they still have not actually shipped it. Very rude customer service and extremely dismissive.
Reply from Zappy Health2025-09-13
Thank you for your honest feedback and for taking the time to share both your concerns and your experience with our service; we sincerely apologize for the shipping delay and any frustration caused by our customer support, and please know we are committed to addressing these issues as we continuously strive to improve our services for all customers.
Absolutely love Zappy Health. Very professional, customer service is amazing. Fast shipping and everything is certified. Zappy Health has transformed my life. I am in the best shape with my health! Thank you Zappy Health for helping me achieve my goals on a wellness journey. You’re absolutely the best tella health.
Reply from Zappy Health2025-08-22
Thank you so much for your wonderful feedback! We're thrilled to hear that our professionalism, fast shipping, and certified products have made such a positive impact on your wellness journey—your kind words mean the world to us and help inspire us to keep improving.
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Valarie Carter · 8 reviews · Experienced 2025-08-22 ·
★★★★★
Easy to get started and quick delivery
Easy to get started and quick delivery. Monthly check-ins to see how you're progressing and make adjustments if needed. I've been happy with Zappy so far and recommend.
Reply from Zappy Health2025-08-22
Thank you so much for your kind words! We're delighted to hear that you found getting started easy and appreciated our quick delivery and monthly check-ins—your feedback means a lot to us and helps us continue improving our service.
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Jeanniep · 4 reviews · Experienced 2025-08-20 ·
★★★★★
Haven't used this company for 2 months…
Haven't used this company for 2 months & today they automatically charged my credit card. They DO NOT have a phone, all contact is done via email. I was not able to go into my account and cancel my card 2 months ago & since I wasn't charged then, I felt I was safe. Obviously not safe! Who knows how long before I get my money back, & yes, I have contacted my bank & they will recover it. Also found MUCH cheaper provider for Tirzipetide!
