ZIP Moving & Storage (zipmoving.us) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is good. 80% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 78% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
Zip moving was on time and very efficient. The movers were extremely nice and willing to follow all instructions. Great company!
Dear Mona, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
I never did get a reply as to why my unload at the new house almost did not happen. If I had not had the team leader's phone number (when he texted he was on the way to pack up on Sunday), I couldn't have been able to contact anyone on Monday. The truck was scheduled to be unloaded on Monday at 4:30. At 4:45 I started calling the office and your number. The woman in the office had me on hold for over 30 minutes and she never picked up the phone. I finally hung up at 5:30. I was unable to get in touch with anyone! Our team leader KNEW on Sunday that the truck was to be unloaded on Monday at 4:30. We asked if it was to be the same crew so we knew how to tip. When he finally answered the phone at 6:00 on Monday, he said he was not working on Monday. He said the "office" was supposed to have called me to let me know they wouldn't be coming. WHAT!!! I was LIVID! We had no idea there was a change. The team leader DID show up at 7:15 with a team and they unloaded us. They left around 10:00 PM. But please know the panic we had between 4:30 and 6:00 not hearing from ANYONE! Fortunately, we only had one item that was lost - but no one told us what happened to the garden table. Nothing was broken and our job was finally delivered. Not sure why there was a break down in communication from the company.
Really terrific communication. Anticipated and solved issues before we had a chance to worry. Both moving crews were terrific - worked hard, did a great job, and were friendly. Very good experience. Would use them again and again.
Hey Anthony, Thank you so much for your wonderful feedback! We're thrilled to hear that our team’s communication and proactive approach made your move a smooth one. It’s great to know both crews impressed you with their hard work and friendly attitude. We truly appreciate your trust and kind words — we'd be honored to help you again anytime!
They quoted me an estimate based on the amount of items and type of items they were moving. The estimate was for 2 hours at $230 an hour. At no point during the phone conversation or estimate did they mention there was a 4 hour minimum. I discovered this when they sent the bill. They bill monthly. I got a bill due on the same day it was emailed. I didn’t see it for a few days so I managed to rack up 3 days of late fees. They did nothing to correct the late fees. When they returned our items, the boxes and totes were crushed, ripped, damaged. One of our furniture items was damaged and someone attempted to cover it up with paint. They scuffed the brand new painted walls in several places. Finally, I paid for a month in advance of storage. The items were moved out of storage after 10 days. Therefore, I should be refunded 2/3 of the month. They said I was only owed 4 days instead of 20, and they still haven’t paid me the refund, nor have they responded to my inquiry about the correct refund amount. This company scams you out of money.
Dear Jeremy, Thank you for your feedback. We strive to maintain transparency in all our services, and we’d like to clarify a few points regarding your experience. Our hourly minimums, including the 4-hour minimum for moving services, are part of the standard terms and conditions shared in written documentation as well. Billing timelines and due dates are also outlined in our documentation. As for your concerns regarding damaged items and property, we have no record of a formal claim being submitted regarding these issues. If you experienced any damages during your move, we encourage you to contact our Customer Service Department at 855-947-6543 so we can provide guidance on the proper steps to file a claim. Our team previously reviewed and addressed your concerns directly, including any billing discrepancies. Should you need further assistance or believe any part of your case remains unresolved, please feel free to reach out.
The movers were friendly. They damaged my desk and a box of items. Completely understand that happens and movers were honest about. After the move, I reached out to their customer service team about it. They were unhelpful and wouldn’t acknowledge it. Now they are not returning my emails. They also charged me for services that I didn’t use and won’t refund me for it.
Dear Colin, Thank you for your review. We appreciate your acknowledgment of our moving team’s professionalism. After reviewing our records, we were unable to locate a submitted damage claim regarding the items you referenced. In order for our Claims Department to properly review and address such matters, a documented report is required. If you haven’t already done so, please contact us directly at 855-947-6543 so we can provide the appropriate claim form. Additionally, if you believe there were billing discrepancies, our team would be happy to review the charges with you. Please note that all billed services are based on the signed paperwork and the final bill of lading provided at the time of the move. We remain available to assist you and welcome the opportunity to resolve this through the proper channels.
The movers were efficient and very professional. Would definitely use them again.
Hey Twana, Thank you so much for your kind words! We're thrilled to hear that our team was efficient and professional during your move. At Zip Moving and Storage, we strive to make every move smooth and stress-free, and it's great to know we hit the mark. We truly appreciate your recommendation and would be happy to assist you again in the future!
Efficient, friendly, reliable.
Hey Stephen, Thank you for the great review! We’re so glad to hear you found our team efficient, friendly, and reliable — that’s exactly what we strive for. We appreciate your support and hope to help you again in the future!
Christian's team was excellent! They were organized, careful with my furniture, and did not waste time. Nothing was damaged. The estimate was competitive and fairly accurate. They even asked me at the end if there was anything that was in the wrong place and needed to be moved. I will absolutely use them again!
Hey Terri, Thank you so much for your thoughtful review! We're thrilled to hear that Christian and his team provided such excellent service. Being organized, efficient, and careful with your belongings is exactly what we aim for on every move. We're also glad to hear the estimate was fair and accurate. It means a lot that you'd choose us again — we’ll be ready whenever you need us!
Dear Barbara, Thank you for your feedback — we're glad to hear the job was completed. If there's anything you'd like to share about how we can improve your experience next time, feel free to contact us at 855-947-6543. We appreciate your business.
The moving crew was very good. They loaded the truck quickly. The problem was that there was not enough truck. The estimator blew it. It took two trips to complete the move and the cost of the move went up about 30%.
Dear David, Thank you for your review. We’re glad to hear you were satisfied with the performance of our moving crew. Regarding the estimate, our quotes are based on the inventory and details provided during booking. If the actual volume exceeded what was originally submitted, additional time or truck space may be required, which can affect the final cost. If you’d like us to review the details of your move or the estimate provided, please feel free to contact us directly at 855-947-6543. We’d be happy to take a closer look and provide clarification.
While the crew was friendly, my estimate went up by $500 for unclear reasons. When I emailed the company twice with my concerns, I received no response. I asked for an itemized receipt and they sent an unitemized one so I could not even identify the reason for upcharge! I also had damaged furniture and broken items including an antique cup from my grandmother. The crew also left for the day leaving furniture unassembeled that they had disassembled to move, including a couch, recliner, and master bed! Do NOT recommend.
Dear Carrie, Thank you for your feedback. We're glad to hear the crew was professional during the move. Regarding the final charges, all billing is based on the actual time, services, and materials used on moving day, as outlined in the signed paperwork. If you still need an itemized receipt, we encourage you to contact our team directly at 855-947-6543, and we’ll ensure it’s provided. As for the claim of damaged or missing items, we have no record of a submitted claim for your move. If you believe items were damaged, we recommend filing a formal claim so our Claims Department can review and assist you accordingly. We appreciate your business and remain available to help resolve any outstanding concerns through the appropriate channels.
Christian and team were fantastic! They were careful, fast and made sure I was happy with my furniture placement before they left. I was VERY impressed with this team. I was a little disappointed with my last moving experience with Zip but decided to give you guys another try. I'm so glad I did!
Dear Kristen, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
Zip was incredibly communicative leading up to my move and delivered on all their promises and more! The entire move was timely, the movers were careful and precise, and the whole process was extremely efficient. They were also very professional and made me feel comfortable throughout the move. Not to mention, of the three moving companies who quoted me, Zip was the most cost effective!
Dear Macie, We are so thankful for having amazing customers like you! Enjoy your new home!
Dear Quinn, We could not be happier that Zip Moving and Storage provided you with a great moving experience. Thank you for sharing your review with us and the community. P.S. We use Instagram for news on service and promo codes @zipmovingandstorageatlanta you can follow us there.
Hard working, courteous moving team.
Dear Elizabeth, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
Great service. The guys were very fast, efficient, and polite. Will definitely use again and refer friends and family.
Dear Tameca, We are so thankful for having amazing customers like you! Enjoy your new home!
I'm interested in collecting information on how many people who used this mover had to pay more on the day of the move. As all of you now know, they provide an initial quote after a video call. What many of you might not know is that they have to live with that quote once the truck is loaded. That explains why they have the lead foreman quote you a new number the minute he walks in the door on the day of the move. It's amazing how he can figure out the difference in cost from the estimate without a ruler, or an inventory, just a 5-minute walk through. Its almost like he has a number in mind before he even walks in the door. Hmmm. That's what happened to me. I was also blessed with a ton of damage, lucky me.
We used Zip Moving for an apartment move. I was so impressed by the communication, efficient yet careful move they provided. I highly recommend Zip Moving for any of your moving needs!
Dear Jan, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
Zip was accommodating when we had to change the date. I hired Zip for a friend and she was very pleased with everything. She said "we worked as a team"
Thanks so much for the awesome review! We're happy we could help and look forward to assisting you again in the future.
I have items that are important family items that did not make it to my new home. I didn’t realize until I was done unpacking and sent a note to you but no one responded. I’m sad that one item in particular is gone forever. I won’t use your company again.
We're truly sorry to hear about your experience, and we sincerely apologize for the distress and frustration this has caused -especially when it involves meaningful family items. We understand how upsetting this must be, and we deeply regret that we fell short in both communication and care. Your feedback is being taken very seriously. We’d like to investigate this further and do everything we can to make it right. Please reach out to us directly so we can look into your case in more detail and ensure it’s properly addressed.
60 reviews matching