Machine defective - no response after several weeks
Update - I have been in contact with MTS again and I hope to resolve the problem soon. Soon after I purchased the machine I noticed one of the main functions did not work correctly, you need to continue to reset one of the settings, even during use. I was told the machine has a 3 year warranty when I purchased it. I sent a video showing the function does not work correctly and I received a response a few days later with a suggestion on how to fix this. I was not satisfied with the fix suggested, because it would require me to go into the advanced menu (password protected) and make a change, depending on how I intended to use the machine. So during use, if I decided to use on 2 body parts which require different shockwave depth, I would have to go into that menu and change it twice to use the machine - not ideal, but I decided to try. The suggested fix did not work. I sent back another video showing what happens when I use the suggestion, but I received no response. Nearly 6 weeks later, I write a follow up email to see if the email was received. I waited another week for a response and I still have not received one. Not standing behind your product and warranty is bad business, especially when you ignore your customers for several weeks.