MTS is a pioneer in the field of aesthetics and was the first to introduce and enhance many technologies in the field, like MMS muscle building & fat burning, Oxygen Facial skin rejuvenation, Cryolipolysis fat burning, HIFU skin resurfacing, Hydradermabrasion skin exfoliation and ESWT chronic pain relief. At MTS Aesthetic we put performance and service as core values, so that our customers can deliver the best possible results for their patients.Shop NowWhatsApp Me
Written by the business, not verified by us.MTS AESTHETICS (mtsaes.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-25.
Exactly what I ordered. It was a little complicated to put together but with a little time we put it together. Did a treatment. Feeling good already!
Hi Janice, thank you for your feedback! We’re glad you got the emfocus set up and are already feeling good after your first treatment!
Quality machine, but no assembly directions
Hi Chris, thank you very much for your feedback, hope you found our emails including the installation videos.
I was contacted after this review and parts were shipped and I made the repair, so far so good so I would give them a 3 out 5⭐ 1/5 — Very Disappointed With Product Reliability and Customer Support I purchased a PMST Loop machine directly from the MTS factory online and received it in January 2026. I also purchased the optional mattress mat, which was an additional $800. The equipment was shipped directly to me from China. Unfortunately, within less than a year, I have already had multiple problems. The mattress mat stopped working, and then the double-loop attachment also stopped working due to an apparent burned-out/damaged plug. What is most disappointing is the lack of customer support. I have contacted the company multiple times through their “Contact Us” email regarding warranty coverage and asking how to proceed with getting these issues repaired or replaced. So far, I have received no response. For equipment at this price point, I expected much better reliability and, at a minimum, a response when requesting warranty assistance. Based on my experience so far, I cannot recommend purchasing this equipment. If the company responds and properly addresses the warranty issues, I would be willing to update my review. Until then, the lack of customer service after the sale is extremely disappointing.
Hi Troy, Thank you for your updated review! We're glad the repair went well. Please feel free to contact us if you need any further assistance.
great service, prompt delivery and gd online follow up with questions
Hi stephan, Thank you for your kind feedback! We really appreciate your support.
Great product, better price!
Hi Jason, Thank you! We're glad you love the quality and value.
It's been 3 months and still have not received my order. It used to take 4-5 weeks, then 6-8 weeks, then 8-10 weeks and now over 12 weeks.
Hi Melanie, We're very sorry for the shipping delay. We already emailed you the shipping details: your order has just arrived at Vancouver port, waiting for rail transfer to Toronto, and will be delivered soon.
All my questions about the PMST Loop were promptly answered via email and it arrived on time via DDP sea shipping. A positive purchasing experience.
Hi Vincent, Thank you for your feedback! We're glad to hear that your PMST LOOP Multi-Mode arrived smoothly and that our team provided prompt support. Enjoy your new device!
Everything about dealing with MTS Aesthetics was top notch. The shipping, packaging, and customer service was great. I am very happy with the quality of the product I purchased.
Thank you for your feedback — we’re glad you’re satisfied with the product and service!
MTS Aesthetics is a reliable and professional medical equipment company with excellent customer service and high-quality products. Their team is knowledgeable, responsive, and helpful throughout the entire process, making it easy to find the right equipment for specific needs. I appreciate their attention to detail, clear communication, and commitment to supporting their customers. Highly recommend MTS Aesthetics to anyone looking for dependable medical aesthetic equipment and great service.
Hi Fick PT and Performance, Thank you for your kind words and recommendation! We truly appreciate your support and are glad we could assist you.
Everything arrived in perfect condition, securely packaged and exactly as expected.
Hi Joe, we’re pleased to hear everything arrived as expected. Thank you for your feedback.
Great company, excellent equipment, terrific customer service. Equipment was very well packaged and very well made! Clinical grade PEMF machine and attachments. Low hum and clicking when operating. Love the colorful display screen - always know what feature/screen is displayed - very intuitive. So pleased with all and would definitely purchase from MTS AESTHETICS again!
Hi Cindy, Thank you for your positive review. We’re pleased to hear the equipment meets your expectations and appreciate your continued support.
MTS handled my order professionally and the equipment Is performing as advertised.
Hi Michael, Thank you for your kind feedback! We're glad the equipment meets your expectations.
Fantastic service, ordered the intelect puls 30. Received within a week, arriving in an incredibly sturdy box. Communication from MTS has been first class. Highly recommend.
Thank you for your kind feedback! We’re glad you’re happy with the Intelect Puls 30 and our service. We truly appreciate your recommendation.
Great product high quality and well made. Order was processed and delivered promptly. Would highly recommend. Thanks Sean!
Thank you so much for your kind feedback! We're glad you’re satisfied with the product and service.
Product was exactly what was described and arrived sooner then expected
Thanks so much! We're delighted the item arrived sooner than expected and you’re satisfied with your purchase.
Always great working with this team. Trustworthy, reliable and prompt service.
Hi Dr. Scott, Thank you so much for your trust and kind feedback!
Very professional. The product was perfectly packaged and delivered on time.
Thank you for your kind words and trust! Just let us know if you have any questions while using the emfocus.
good products. Initially had an issue with my order. But was corrected immediately by support.
Thank you for your feedback! We’re glad our support team could resolve the issue quickly.
Timely mailing for equipment and well packaged.
Thank you! We’re glad to hear the emfocus arrived on time and in good condition.
Hi Bokyoung, happy to know you’re satisfied!
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