Didn’t meet their stated delivery window and couldn’t answer basic questions about my order
I ordered filters on a Sunday and their website says it will ship in 24 hours and it also said I would get in on Tuesday. On weds I called to ask for the status of the order because the fedex tracking number they provided said that the label had been created but fedex did not have the package. This is on weds morning and the filters were supposed to be shipped in 24 hours and have arrived on Tuesday so a day after they were supposed to arrive fedex’s site still says the package hadn’t been delivered. I called filter but to ask if the package had been shipped and the person just kept telling me what the fedex site said. I asked her to confirm that the package had left their facility and I was told that she couldn’t find that information out and that she was sure the FedEx site would update at some point today. They couldn’t even tell me if the package had left their facility a day after it was supposed to have arrived. Ridiculous.