Excellent customer service..
Excellent customer service... good quality filters made in the USA
About Filterbuy
Data updated- Website
- filterbuy.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 32% (46/144)
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About this business
Quality replacement filters delivered to your door. No hassle. No commitments. Buy one time or subscribe to save 5% on your order. Always free shipping.
Written by the business, not verified by us.Is Filterbuy legit?
Filterbuy (filterbuy.com) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Many people experienced serious issues with products arriving damaged or not matching the advertised sizes, making them difficult to use. Consumers frequently mentioned that customer service representatives were unhelpful and failed to provide proper solutions when problems arose. Though some reviewers faced challenges, a small group of people were genuinely satisfied with the fast delivery and quality items. Customers also shared that representatives quickly resolved sizing mistakes and provided courteous assistance during their interactions. These individuals praised the efficient service and professional support they consistently received when placing their regular orders.
Auto-generated from all reviews of this business. For reference only.What people say
Multiple Incorrect filter sizes
I started using filter by in February 2026. The first filter received fit properly The next was received in May, but it was left on the sidewalk, and out in the rain. I called the company reported it. They promptly sent another filter. However it was too large and didn’t fit. Once again, I called the company and reported that the dimensions were off once again I had to take pictures, etc.. the most recent filter I received this week August 13 was too small. I called the company again and reported my concern about inadequacy of the fit. I was advised that I needed to take pictures and measurements of filter. I couldn’t get refund but they would sen another filter. My overall experience was not good as far as the filter however, Customer Service did work to resolve the issue however, I decided to cancel my subscription with them and I would not recommend.
Do not stand behind their product.
I have ordered from them in the past so i pre-ordered to have some on hand. opened the box today and they are crushed. got online with them and they said they wont honor the warr because i purchased them 12/25. Wont be buying from them again. too many options out there for this kind of service. "Factory Direct Filters" is a better option. factorydirectfilters
Pay Attention to Your Order
Pay attention to your order. A partial order was delivered to me and no mention was made as to when the remaining order would be fulfilled. 3 weeks passed and no message from Filterbuy Inc. I had to proactively contact FIlterbuy to find out they did not have the second size filter I had ordered, and to request my refund. The Rep was apologetic, admitted their error but upon request would not provide a discount for a future order to at least make me feel a little better for the trouble. Poor customer service and communication and I will be purchasing from a competitor in the future.
Worst customer service and technical…
Worst customer service and technical support ever. Very poorly trained agents. Called 7/21/86 to ask difference between 3 different filters all with same specifications and sizes but different prices. Told by the agent they were the same and she would go with the cheapest one. Ordered 4 for $114. Got email saying they had been shipped on 7/21. Yesterday called as I had not received them yet and after 1/2 hr on the phone was told that they were not stocking those anymore even though still on website. After explaining to her there were 2 other brands with similar size and specs on website and why they didn't ship one of those she told me that she would refund my money and I would have to order one of those. Told her that was just crazy!!! Anyway to make a long story shorter did just that but it cost me $133 instead of $113. After being in business for over 40 years myself, I can tell you that is not the way to get return customers. Order for someone else!
Less than 1 star
Less than 1 star. No longer a great company with quality products. Now terrible customer service and filters no longer fit. Only 1 of 6 from last order fit cabinet. I sent photos showing how they stick out of cabinet. They're requiring photos of measurements which I tried multiple times to take with no success. I have low vision and bad hands and back so taking those photos was an exercise in futility. I want my money back. I will by OEM Honeywell from now on.
Horrible product & service experience
I ordered from Filterbuy a few times without problems. My last order of 3 filters was horrible. They fit my Carrier unit fine but the quality wasn't there. When checking the filter after 30 days, the center was a complete hole. The filter I removed before it was installed 90 days and had lost almost all of the white material that does the actual filtering of the air. Needless to say the quality of the material used is no longer there. After reporting this information with a picture to them they didn't care or even state they're having a temporary problem. Nor did they offer a credit, replacement or refund. That said, I do not recommend this company to anyone. I understand problems can arise with any company. Yet as someone in sales over 45 years I know it's how a problem is handled that retains a customer. For those two reasons I do not recommend Filterbuy!
We bought custom filters and they did…
We bought custom filters and they did not fit. Sent pictures with tape measure per there request. They said no refund. Gave all information and they said no refund. Business doesn't understand how to support a customer. I would suggest never using them as a vendor.
I purchased a 3 pack of filters for…
I purchased a 3 pack of filters for future use….probably about 4 months went by…when I opened the large box…all 3 of the filters were somewhat crushed…had I opened sooner they would have gone back asap…now I am stuck with this garbage
My email inquiry was responded to in minutes, not days.
My email inquiry was responded to in less than 24 hours; the customer service representative, Ivy, was awesome, very knowledgeable, professional, courteous and kind. There were several email communications (lot's of questions on my part), she answered all of them the same way, professional and courteous. And NO it was not a AI or automated response, it was a real human. I am more than pleased with the filters, the cost and the exceptional customer service.
6 filters
6 NEW filters , all with major dents, smashes and rips. The outside box had 1 dent in 1 spot. The filters had even more damage than that 1 spot, plus they seem very cheaply made compared to the ones I was replacing.
Beware the dread subscription trick
Filterbuy sells quality filters and I have been a customer for a long time. No longer. Several days ago I ordered four large AC filters for $77.00. A few days later, I got an email saying my order was still waiting to be completed. I was puzzled but I opened it and provided the credit card information it requested. I soon got a confirmation that I had bought four more filters for another $77. When I called their customer service to inquire, they told me I was signed up for a subscription to get new filters ever three months. That did not happen. I am very careful about the tricks on websites but apparently I did not uncheck some little hidden box. They refused to pay to ship the second shipment back. So, goodbye Filterbuy. I'll buy them from a vendor who doesn't play stupid games.
We ordered 20X25X5
We ordered 20X25X5. The box stated on the outside. When we needed a filter some time later we opened the box only to find they had packaged the wrong size. Outside of their 90 day return policy so we are stuck with $174.00 worth of filters. Will never buy from this company again Very poor customer service
I read the reviews
I read the reviews which to me revealed a lot,and then the average of 2.8 solidified my opinion. Customer service is the easiest problem a company can fix to increase sales and when the largest complaint by the people who take the time to review their experiences with a company I tend to believe them and purchase someone else's product and rarely do I take the time to further read anymore reviews. Sorry, but I will continue to buy elsewhere.
They ship filters without any package…
They ship filters without any package to protect them so they arrive destroyed. Then they do not fix the problem. Really poor customer service. Id avoid buying filters from these guys.
Awful packaging
I couldn't tell you how good the filters are because they were absolutely soaked when they got here. They ship your items in thin plastic and expect you to be there right when the items arrive. Absolute waste of money. I'll be letting everyone I know to stray away from them. Don't order if there's rain in the forecast, I guess.
DO NOT BUY FROM THIS COMPANY!
I purchased 8 of the 16x24x1 filters only to find out they were significantly smaller than advertised. The actual size measured approximately 15.3x24x1, which is more than half an inch shorter than the labeled size, so the filters did not fit my HVAC system and were completely unusable. I contacted customer service requesting a refund, but they refused, claiming that air filters are sold using "nominal sizes" (rounded up label sizes). That explanation makes absolutely no sense. How exactly does 15.3 round up to 16? If anything, 15.3 rounds down to 15, not up to 16. Very disappointed with both the misleading sizing and the terrible customer service. Now I am stuck with 8 useless filters. DO NOT buy from this company!!!!!
We ordered almost $1500 of filters
We ordered almost $1500 of filters. received all but 41 filters that were not shipped at all. Their mistake. their answer is to ship out regular, not overnight even though it ios their mistake. Our job is/was tomorrow
Price is right, size not same as oem
Price is right, however when ordering the correct replacement size, it was almost 1 inch narrower than the oem filter, leaving a large gap. Guess I'll stick with oem. You get what you pay for.
First time customer but NEVER again
First time customer but NEVER again. I ordered 6 of the most expensive filters (13 Merv) They delivered the wrong ones (8 Merv) on a Saturday. Customer service happily said they’d replace them and gave me a 2-3 biz day delivery window. They arrived the next day (Sunday) while I was at work. It poured rain and because the filters aren’t properly packaged ie flimsy plastic shrink wrap and no box and the last mile delivery service - Roadie - didn’t place them under the roof, the filters were all ruined. I asked for a full refund and was told no. Once delivered, it’s not the company’s responsibility. That’s ridiculous. Don’t bother buying from this company. They don’t stand behind their products.
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