Damaged products
I bought 2 years worth of filters from these guys and didnt notice some of the filters were damaged, they filters wasn't sealed to the frame rendering them useless. Filterbuy refused to fix the issue.
About Filterbuy
Data updated- Website
- filterbuy.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 32% (46/144)
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About this business
Quality replacement filters delivered to your door. No hassle. No commitments. Buy one time or subscribe to save 5% on your order. Always free shipping.
Written by the business, not verified by us.Is Filterbuy legit?
Filterbuy (filterbuy.com) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Many people experienced serious issues with products arriving damaged or not matching the advertised sizes, making them difficult to use. Consumers frequently mentioned that customer service representatives were unhelpful and failed to provide proper solutions when problems arose. Though some reviewers faced challenges, a small group of people were genuinely satisfied with the fast delivery and quality items. Customers also shared that representatives quickly resolved sizing mistakes and provided courteous assistance during their interactions. These individuals praised the efficient service and professional support they consistently received when placing their regular orders.
Auto-generated from all reviews of this business. For reference only.What people say
Be careful if you want good customer service
Received a damaged box, and two of the filters inside were damaged as well. I expected a straightforward process to receive replacements or a refund for the two filters. Instead, the company required excessive proof and made the process unnecessarily difficult, which felt accusatory. Shipping damage happens, and resolving it shouldn’t require jumping through hoops. I won’t be purchasing from this company again.
ordered wrong size and was unsure what…
ordered wrong size and was unsure what correct size should be. rep was very patient in guiding me to the correct size. i do prefer actually conversing by speaking (old school, senior citizen) compared to “chat” as I deplore texting but got through it with favorable outcome.
Quickly fixed my address when I made a…
Quickly fixed my address when I made a mistake
Stephanie-Customer Service Agent
There was some confusion over a split order and Stephanie made it right. This was my first time ordering from FilterBuy, but it will not be my last!
They offered to replace the wrong…
They offered to replace the wrong filters.
Ordering
Explained to stef what was needed and they instantly took care of problem
Product returned and didn’t receive a refund
I didn’t realize I was in an autoship. With no notice of an impending shipment I received a notification for a charge for filters on my credit card. I called filterbuy immediately to cancel and was told I was too late to cancel and that I should refuse the shipment when it arrived. I did so and unfortunately didn’t notice they never credited my account. When I discovered this they refused to make it right. They ripped me off for almost $80.
I have been ordering from Filter Buy…
I have been ordering from Filter Buy for several years without any hiccups. I ordered MERV 11 Replacement for Lennox 20x25x5 (19.88x24.75x4.38) but was sent 14x30x1. When I called in to customer service, they demanded that I take pictures of the filters I was sent as they didn't trust me. Basically, saying that I'm a liar and that it's on me to prove I was sent the wrong filters. I have requested a refund and thus far they are refusing to refund until I prove they sent the wrong filters. I have never been asked to provide photos by any company, and I have no plans to start now.
I purchased a pack of two AC filters…
I purchased a pack of two AC filters from Filterbuy. They were shipped via UPS with no outer box, just the filters exposed, and they arrived damaged. I contacted customer service and they sent two replacement filters — shipped the exact same way — and those arrived damaged as well. After that, I was asked to ship the damaged filters back at my own time and inconvenience. I spent time packing them up and dropping them off, only to be given the runaround for weeks regarding my refund. At one point, they even claimed they couldn’t locate the return or the tracking information, despite the fact that this entire issue was caused by their improper packaging. I’ve now spent over an hour of my personal time fixing a problem that never should have happened in the first place. After researching online, it’s clear this is not an isolated incident — poor packaging, damaged products, and slow or confusing refunds appear to be a pattern with this company. Do not buy from Filterbuy unless you’re willing to deal with damaged items, wasted time, and refund hassles.
Filters smaller than advertised
Purchased 4 20x25x4 filters. They advertise that they sell same filters at a discount. Was happy initially since buying these was going to save me about $15 each. Received them tonight and noticed immediately they are smaller than advertised. Have been buying this size filter for over 10 years so it was noticeable. When installed in unit, there’s now a gap of about 1 1/2 inches of width which means these are worthless. Contacted customer service and their initial response is that it says in their specifications that they list them as smaller. If they do, it’s hidden in fine print somewhere because they list them in standard industry dimensions and they aren’t. Will not do business again with a dishonest company.
Sizes do not match
9I purchased two sizes(20"×20" ,20"×30", four of each)Neither matched my AC system. I did comparison sizes with other brands and Filterbuy filters were the only ones that were incorrectly produced. The company makes excuses and does not stand behind their product! Have repeatedly tried to resolve this matter but to no avail.
Beware returns are paid for by the consumer and are hard to get.
I ordered four filters which were not to the specifications that I had ordered them upon. Once received the measurements did not matched what the package said. When I reported this to Filterbuy to get a refund I was told a label would be sent but I have not seen one since I guess I will have to call back. Also very important they are making me pay for the return shipping on their mistake. I would not recommend buying from this company. Amazon has same quality products for less money.
Bad Customer Service
Good filters, terrible customer service if there is a problem. I moved, updated my address on my account with Filterbuy, but their software did not update my address in the subscription side. My filters were delivered to the wrong address. Constance did nothinhg to help, but told me that she would pass my complaint up to a manage and I was never contacted again. I chatted on the website with Kristine who told me that it was my mistake, not theirs. I will eat the $40 bucks, but they lost a customer forever.
A+ customer service
I've been using Filterbuy for about 5 years now. Great quality filters at a great price. Recently there was a mixup with my delivery and Filterbuy took care of it promptly and effectively. A+ customer service!
These folks went above and beyond for me!
These folks went above and beyond for me! I placed my usual order, and my brain said 16”x20”, but somehow my fingers heard 16”x24”… When my order arrived, I wrote and told them what happened, thinking I would send these back. FILTERBUY IS SENDING THE RIGHT SIZE FOR FREE! They told me to donate the others. I’ve been using FILTERBUY for several years now, at first because it’s a USA company, but since then because of the fast service. This is one more reason to shop with these folks.
Filterbuy Air condition company disappointments
Filterbuy air condition company installed my air condition unit back on June 5, 2025, same air condition company charged me $300 for a crane 🏗️ that never showed up, and $450 for an inspection that has to be completed by Palm Beach County and Filterbuy, still today 5 1/2 months later waiting with a response from Filterbuy Company that they are too busy to coordinate the inspection, I reported the same to County, my board members, the management company, but still waiting… I keep calling Filterbuy company every 2 weeks with no luck other than they’ll take care of it and an answer that they still busy and they have time still for the inspection. 🧐 Today is 11/15/2025 and still waiting for an inspection that should have been done 5 1/2 months ago… 🤔
Great customer service
Great customer service. Stephanie was quite helpful and helped resolve the situation quite quickly. Thank you!
Your 12x24 filters are not 12x24!!
Your 12x24 filters are not 12x24!!! they are 11 1/2 x24.
You don't need to change anything
You don't need to change anything You all are professionals!!! Great job keep up the good work BRAD ASAMS...👍😉🤙🏻
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