I have been ordering from Filter Buy…
I have been ordering from Filter Buy for several years without any hiccups. I ordered MERV 11 Replacement for Lennox 20x25x5 (19.88x24.75x4.38) but was sent 14x30x1. When I called in to customer service, they demanded that I take pictures of the filters I was sent as they didn't trust me. Basically, saying that I'm a liar and that it's on me to prove I was sent the wrong filters. I have requested a refund and thus far they are refusing to refund until I prove they sent the wrong filters. I have never been asked to provide photos by any company, and I have no plans to start now.