I purchased a pack of two AC filters…
I purchased a pack of two AC filters from Filterbuy. They were shipped via UPS with no outer box, just the filters exposed, and they arrived damaged. I contacted customer service and they sent two replacement filters — shipped the exact same way — and those arrived damaged as well. After that, I was asked to ship the damaged filters back at my own time and inconvenience. I spent time packing them up and dropping them off, only to be given the runaround for weeks regarding my refund. At one point, they even claimed they couldn’t locate the return or the tracking information, despite the fact that this entire issue was caused by their improper packaging. I’ve now spent over an hour of my personal time fixing a problem that never should have happened in the first place. After researching online, it’s clear this is not an isolated incident — poor packaging, damaged products, and slow or confusing refunds appear to be a pattern with this company. Do not buy from Filterbuy unless you’re willing to deal with damaged items, wasted time, and refund hassles.