I ended up getting exactly what I wanted.
I ordered some batteries for my HTC Incredible. It turned out the model in Australia that I have is different from the one in America. So I got an email saying there was a conflict with my order. So I called and talked to a pleasant man there and I changed my order to get a portable battery charger instead. I received them within days and the price was good, too. Very pleased with the transaction because I got exactly what I needed instead of what I originally ordered. No worries at all on their part. Vince