5 Star
Their service was great, got the items overnight. One item the micro usb connection was loose and they just sent me a new one. Great items
About HTCPedia Shop
Data updated- Website
- www.htcpedia.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 17% (2/12)
Do you own HTCPedia Shop? Claim this profile for free and start replying to reviews.
Is HTCPedia Shop legit?
HTCPedia Shop (www.htcpedia.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 17% of negative reviews. Last updated 2026-08-31.
What people say
will not deal with htc pedia again
ordered the case, received quickly..in meantime phone was changed, upgraded to and htc one and no longer needed case. I received approval thru email for return and refund 5/13/14 #4809 they said would send follow up email and prepaid mailing lable from usps 24-48 hours did not get either, called 5-21 promised would arrived next 2 days, still no follow up email or postage lable,, emailed support center on the 5-23, and again 5-28 no response, 6-4 sent email to htc media support center and htc shop center, while on hold with their 888 # for 20 mins no answer on phone, still no response from htc to take care of situation,,i was going to take refund money and buy speck candyshell for htc one m7 that girlfriend had recently purchased...Instead I took my business elsewhere .i got her a black speck candyshell for the htc one, got her a white one also, obviously from another co, I want my refund... and will never buy anything from this company again! roger shrader
No customer service!
I have ordered two HTC car panel compatible cables. Instead of ordered cables, I have received two HTC car kits without cables inside. All my attempts to recieve desired cables are ignored by the seller!!!
great service and fast shipping.
Only place I could find the case I wanted. Great service and fast shipping.
WORST CUSTOMER SERVICE...Wait...No Customer Service!
My poor rating is due to lack of communication and responsiveness. This transaction occurred back on October 2, 2013 and still as of February 19th, no response and no replacement of the item. I emailed numerous times and not even a reply back. I understand if I purchased a used item but being sold as new then receiving the item with a smudge, dirty, used item, not acceptable. I was a loyal customer until this last transaction. Certainly not going to recommend to others. I guess I bought myself a used item. Unreal... Can't believe a company would run a business like this. RIDICULOUS!
Good selection let down by slow shipping.
They had the perfect hard shell cover I was looking for my HTC One. Decent prices and good selection, but shipping could have been faster. Not bad overall. HTC One owners will definitely want to check them out.
Good product, good price, quick delivery
This was for a new phone - I'm not sure if it fits older phones but I was pleased to find it available and at a good price. The ability to charge the battery separately from the phone is great.
Service is not acceptable
It took 6 weeks to get my order. I wrote several e-mails and all of them went unasnwered. Paid $25 for shipping which should have cost no more than $10. Only way to get service was to call them. They should have offered to refund my shipping costs. It's a shame because they seem to have cool products.
Great service, great products, great prices.
Got my hard case and pouch right away. Prices were much lower than Verizon Store or Radio Shack. Had great selections.
Double poor assistance!
Seems that if you have a problem with HTCPedia the only way to get any assistance is to post a negative comment on trustpilot. My first email request for help went unanswered. My first trustpilot comment received imeadiate response but 5 days later I have received no resolution response. More than extremely upset with this service. Ken Anderson
Shipping Fiasco
Ordered overnight shipping, got it second day. Sent e-mail to customer service; it's been more than a week, and no one has contacted me.
KiDiGi Charging Car Dock (fits w. case)
The product has arrived, and its working fine.
OTTERBOX
I bought it from denmark, got the box week after,no troubles. no exstra fees or problems with delivery. The box give me ultimate protections against accidents and my kids play with the phone, my nxt phone will also be an otterbox :)
Merchandise good but beware hidden charges
The products I ordered arrived promptly and were as expected. But the courier company (FedEx) sent an invoice for extra charges that were not disclosed at the time of delivery. These charges were for their services in getting the order through customs. So non-US customers be aware that the advertised price and delivery costs may only be the beginning.
Reply from HTCPedia Shop2012-07-04
Rob, We apologize for any inconvenience with the extra charges from FedEx. We try to inform all of our non-USA customers that there may be some custom & duties charges (varies by country) since the products are coming from USA location. Here is where we disclose this information for the international customers on our site: http://shop.htcpedia.com/international-orders-shipping.html After a number of similar complaints we have introduced USPS as a shipping courier to our shipping offering since they do not have any extra surcharges when delivering a package from USA to any foreign country. We are also in process of opening up a warehouse in Canada (in the next 30 days) in order to deliver goods to Canadian customers right from our Canadian warehouse. This is to let you know that we value your business and hate to lose you as a customer. If there is anything we can do to make your experience better please let me know. Thank you, Mark Gadayev VP of Operations
Poor.
The product that I purchased was not as advertised. My HTC has an extended battery and I was told that this charger would work and it does not. It was a waste of my time and money. I do not have any more time to waste.
Reply from HTCPedia Shop2012-07-04
David, First of all, we sincerely apologize for any inconvenience we've caused. The desktop charger that you have purchased (http://shop.htcpedia.com/htc-rezound-charge-sync-desktop-dock-w-spare-battery-slot-fits-w-case.html) does in fact work with an extended battery. In order to use the dock with your extended battery you will first need to remove an insert from the slot. I figured you did not remove an insert and therefore was not able to use it with an extended battery. Please let me know if you were able to remove the insert and use it with your extended battery. Thank you, Mark Gadayev VP of Operations
FAST FAST FAST
These folks ship out a product within hours. They are FAST! Standard shipping arrives at my house within two or three days of order. Prices and selection are great. Fast shipping. Website easy to navigate. What else could you ask for? Did I mention they ship fast?
Fantastic!!
I was very pleased with my order. It shipped quickly and was priced very reasonably. I will definately buy from them again and will recommend them to my friends.
HTC super
Because We are produce very good products
Great Service!!!
What can I say, this is my 2nd time ordering and again everythng was delivered exactly as described and on time.
Great Service and Product
Got the item in less then 5 days.. Fast email turn around time and expedited shipping.. Will be coming back to shop here.
Slickwraps
4k4less
Gadget Circuit
OneSimCard
Abt Electronics
Signature Fridge Inventory
bulkdevices.com
Quick Ship Electronics