Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.
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Is Abt Electronics legit?
Abt Electronics (www.abt.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 26% give 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated delivery team and local staff for being exceptionally friendly, highly professional, and extremely efficient during appliance installations. Many people also mention that the overall purchasing process is remarkably smooth, product pricing is extremely competitive, and online shipping is prompt. Consumers often share that shopping here is convenient and reliable.
However, some customers also noted quite frustrating experiences involving unhelpful customer support representatives, broken tracking links, and unexpected delivery delays. A few reviewers also experienced poor communication, frustrating scheduling troubles, and unprofessional staff responses when attempting to resolve major appliance issues.
Auto-generated from all reviews of this business. For reference only.
Ordered one item from ABT Electronics in Glenview, Illinois (5/20/26). I asked twice (2 times) before ordering NOT to be placed on ANY mailing list.
Even before the item came, I got email junkmail advertisements. I used the 'unsubscribe' button each time. I have continued to receive additional email junkmail advertisements (I think 5 or 6 more, now) and continued to use the 'unsubscribe' button each time. I also sent an email of the "What the hell is wrong with you. Stop sending advertisements." variety.
Today,8/18/26, I received yet another email junkmail ad. I suggest people boycott this company unless they really, really like junkmail advertisements.
Reply from Abt Electronics2026-08-21
Hello, I am sorry the unsubscribe requests you have requested are not working. Please send me the email address and our team will manually verify that it is removed. Some third party emails may not be controlled by the same unsubscribe process. We will identify the source and make sure you do not receive anymore emails. My contact is [email protected] or you can call me at 847-544-2836. Thank you!
I called Abt when the ice maker I purchased there stopped working.
Abt appointment 1 - technician unable to repair and stated a $800 part is needed.
Abt appointment 2 - technician installed part but Ice maker still not working. The technician said he’d call back in two days to see if the ice maker had started working because sometimes that happens. The technician damaged the cabinet we found out later. He never called back.
Abt appointment 3 - my wife mentioned to technician that the water dispenser in the ice machine was not working. The water inlet was clogged.
The part was never needed, however Abt threatened to turn to collections if I didn’t pay for the part. I’ve spent more than $50k at Abt over the years. I wish I hadn’t.
Reply from Abt Electronics2026-08-21
Hello, I am sorry for the miscommunication with our service team. It was nice speaking with you over the phone and I am happy we were able to resolve this and get you your refund ASAP. If there is anything else I can help out with, please feel free to call me back at 847-544-2836. Thank you!
The sales reps don't care about helping make sure you order the right appliance and get it installed correctly for your particular situation.
The sales reps don't care about helping make sure you order the right appliance and get it installed correctly for your particular situation. The greedy jerks just want to squeeze as much money out of you as possible.
Reply from Abt Electronics2026-08-21
Hi Bob, we have a 30 day exchange policy. If a unit does not fit, we would take it back and find one that works for you. Please call me at 847-544-2836 and I would be happy to help you. Thank you
I purchased a Frigidaire oven that was on recall. Had 5 service calls between ABT and Electrolux before return approved. Replaced by purchasing GE Profile 935. The broiler flame came on during bake cycle and since I occasionally bake with parchment paper did not want. Called and spoke with mgr who could not confirm if that was how oven should work. While waiting for confirmation replaced with lower gradeGE700. The first two came with damage to frame. The third just little dirty. The overall appearance not what I was looking for. After several calls with mgr received a text saying the 935 was also faulty. It’s been 7 months of going back and forth receiving damaged and faulty appliances that could cause a home fire. I am going to reach out to Atty Gen Dept of Consumer Affairs to see what can be done. Will also reach out to BBB. Something is not right here. I am owed a $500 refund for downgrading but that is not the biggest issue here. I purchased two high quality ovens and both were damaged goods. Not sure what to expect with third oven other than the noticeable quality is not the same.
Reply from Abt Electronics2026-08-21
Hi KB, We have spoken about this several times and have exchanged your stove as well. If you are not happy with this new stove as well, please call me at 847-544-2836. We can pick up the unit and issue a 100% Refund.
We had duct cleaning done by Drey and Freddy with ABT
We had duct cleaning done by Drey and Freddie. We moved into a home that had not had the ducts cleaned for 50 years, and the previous owner had multiple pets and construction done. To tell you they were dirty was an understatement. Drey and Freddie did such a phenomenal job. It was a bigger job than they expected, and they explained everything each step of the way. They left our house in immaculate condition and gave us lots of pro tips on how to keep our air quality good, maintain our AC, and even helped clean our filters (not regular paper ones)and showed us how to care for them.
I have used another reputable Chicago company before, and I was very happy with their service, but decided to use ABT because we had just purchased an AC unit from them. The other duct company said they couldn't guarantee that the AC / coil would not be damaged during the duct cleaning with this level of debris. I am so happy I called ABT. Well worth it. It cost a little bit more, but the service and professionalism was above and beyond the previous company. I highly recommend. 6 stars!!!!
I have been a big fan of Abt's, but I'm really losing faith in them. On July 8 I set up an appt to have a wine cooler repaired. Wasn't able to get an appt until 7/13. Since that was the first appt I could get, I took it but explicitly explained I had a doctor appt, and the only time I wasn't available was 11:30am-12:30pm. So I get a text the morning of 7/13 that Abt will be here between 11:30am-2pm. Abt used to be better than this. I rescheduled my doctor appt for 2wks, and Abt tech comes out. He tells me he can't fix, that the unit needs to be pulled out from the wall and 2 techs will be needed to rebuild it. They can't fit me in until 7/25/26. I rearrange my schedule for 7/25/26 to accommodate Abt.
On 7/25/26, one person shows up, tells me he is unable to fix the wine cooler, that it needs to be pulled from the wall and repair/rebuild needs 2 people. He was apologetic and left. Now Abt Appliance is saying they can't come out until 7/28/26. I used to be a big fan of Abt, and highly recommended them to anyone who asked. I'm really disappointed in Abt and won't be referring them any more.
Reply from Abt Electronics2026-08-21
Hi Humpty, Sorry for the late response here and poor service. If this hasn't been taken care of, please call me at 847-544-2836 or send me your information to [email protected].
Paid and was charged, but then a day later randomly said order didn't go through.
After spending an hour researching the perfect TV, Capital One Shopping said they would give me $100 back if I buy the TV from this weird ABT company. I triple checked that it was the exact same TV and bought it. Then I received a very weird email stating: "Unfortunately, we have encountered a problem validating your credit card information. We are unable to complete your order without verifying this information with you." Even though I already got the receipt and the payment went through on my card. They said I must contact them within 24 hours. I responded immediately. They didn't respond for a day later saying that I didn't respond (and my response is in the body of their email LOL) and the order was cancelled, even though I've already been charged. So, I go to the live chat, and they tell me I have to contact the verification department not her. So, I tell her I already have, they just ignored me. So she says she'll email them and have them contact me. They don't. I hope I don't have to go through cancelling my card again, because I've got autopay on about 20 things!
Reply from Abt Electronics2026-08-21
Hi Josh, we have been in business over 90 years and partner with several credit card companies and rewards programs. There may have been an issue with order verification. You can reach our verification team at 847-919-3799. Thank you
I had a fantastic experience with the Abt delivery team at my home in Morton Grove. The driver, Andy Gonzalez, and his helper, Joshua Alvarez, gave me a helpful courtesy call right before arriving so I knew exactly when to expect them. They were highly professional, delivered my new refrigerator perfectly, and took care of the old appliance removal and recycling quickly and efficiently. Great service all around from Andy and Joshua!
Wow! Abt price was the lowest for a great garbage disposal recommended by Consumer Reports. The customer representative was awesome and the shipping was prompt. I’m a pleased customer.
Our Samsung fridge had quit making ice and one of the solutions was to change the water filter...oops, we hadn't changed the filter in the 5 years we had owned the fridge. I googled where to buy a filter and Amazon was top of the list, then I saw Abt Electronics next. So I compared the two. The price was the same and although, there is a HUGE Amazon warehouse about a mile away, Abt could deliver 2 days earlier, so I gave them a try and everything went perfect! The new filter is installed and the fridge is again making ice. Would purchase from again.
I bought a Frigidaire Gallery range that was on recall. The recalled part was replaced and I had an additional 4 service calls each for a separate issue with range. ABT agreed to replace only after Electrolux agreed to reimburse them. I paid additional $400 for GE Profile yesterday. The range arrived and the hinges on the sides of the oven are protruding and several screws are missing. A piece of the frame at top of stove has gap and slides on and out when you touch. I also believe the model I received is a year old. I have to call and arrange for replacement again. The products I am receiving are faulty and low quality. I will ask for reimbursement so I can purchase quality product elsewhere.
Reply from Abt Electronics2026-06-22
Hi KB, I hope the new GE Stove is working out and your are enjoying the new Profile. If there is anything else I can help with please feel free to call me. I am happy we were able to resolve this for you. Thank you and we appreciate your business!
Hi KB, Our products are brand new from the factory and use the same distributors as our local competitors. If you can please give me a call at 847-544-2836, I would like to look into this and make sure you are taken care of. Thank you Dan Obradovic, GM
The installers were right on time. They encountered a problem removing out old stove and knew exactly what to do. They instructed us on the procedure when you get a new stove and also told us we could reach out for help any time. This was definitely the best delivery and installation of an appliance we have ever had.
Reply from Abt Electronics2026-06-17
Hi Joanne, We truly appreciate your kind words and are so glad to hear about our installers. Enjoy your new stove, and please don’t hesitate to reach out if you ever need anything!
After a stock issue with my order, one of the ABT managers, Dan, personally contacted me to address the situation. He was incredibly helpful and quickly resolved the issue with my order. While the initial experience was rocky, Dan's excellent customer service and dedication to making things right really impressed me. Thank you, Dan, for stepping up and fixing the problem. I now better understand why you have been in this business for 90 years
We had some level of anxiety about the process of replacing our double wall oven. As soon as your team arrived, they showed total confidence in getting the job done. And they did a fantastic job! Our expectations were exceeded. Big thanks to the delivery team from ABT!!
The take your money and then don't deliver. They lie. They deny chat, phone call and email.
Reply from Abt Electronics2026-06-11
Hi John, For first time customers we use a 3rd party verification system in order to prevent fraud and help protect our customers. After several attempts were made to contact the payment method holder and were not answered, the order was cancelled. The payment was refunded on 6/9. We do not "take your money and not deliver." If you would like to replace the order and contact our verification team at 847-919-3799 we would be happy to process the order after verification is completed. Thank you
The salesperson, Mark, was excellent and very helpful. The delivery was on time and the
installation was done with outstanding professionalism. The technicians explained everything about the dryer and provided a great experience, the best ever. All of my future appliance purchases will be from ABT!
Reply from Abt Electronics2026-06-13
Hi Richard, Thank you and we appreciate the business!
When I placed my order online, I was unaware that this was just a "drop off service" and was alerted to it after I had already paid. I used the online Chat feature and the rep assured me they would carry it up to the 2nd floor for me. My A/C purchase arrived fairly close to the expected time which was late into the evening. I was able to use the tracking link to gauge the arrival time, however; my delivery rep Ronald communicated his schedule prior to the delivery. He was so pleasant, professional, and extremely considerate. When I tried to tip him he would not accept it. He thanked me for my business a couple of times and had a smile on his face the whole time. I would use this service again in a heartbeat! Plus Ronald was just awesome. Thank you!
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