Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.
Written by the business, not verified by us.Abt Electronics (www.abt.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 26% give 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
Reviewers had a great experience with this company. Customers frequently praise the dedicated delivery team and local staff for being exceptionally friendly, highly professional, and extremely efficient during appliance installations. Many people also mention that the overall purchasing process is remarkably smooth, product pricing is extremely competitive, and online shipping is prompt. Consumers often share that shopping here is convenient and reliable. However, some customers also noted quite frustrating experiences involving unhelpful customer support representatives, broken tracking links, and unexpected delivery delays. A few reviewers also experienced poor communication, frustrating scheduling troubles, and unprofessional staff responses when attempting to resolve major appliance issues.
Auto-generated from all reviews of this business. For reference only.I had a great experience with the installation of my new stereo system. Thank you for the wonderful experience of having a great installation. Thank you. Laurence Dyer Indiana.
Hi Laurence, Thank you for the review and we appreciate your business!
everything went great your install guys were friendly 'put runners down to protect the floors and were good. I would definitely recommend Abt
Hi Scott, Thank you and we appreciate your business!
Finding the refrigerator and optional ice maker I wanted worked well, and the pricing was competitive. The delivery was within just a few days. The truck arrived during the scheduled delivery window, and the two gentlemen handling the delivery couldn't have been nicer or more helpful.
I bought my main four kitchen appliances there. I accepted an open-box refrigerator for a fair discount after inspecting the “defect” they mentioned — a small scratch near the bottom. However, after installing the appliances, I noticed the freezer wasn’t cooling properly. I contacted them, and after a technician’s visit, they determined it needed to be replaced. But I had to pay the price difference for a new one because I refused to accept another open-box unit without seeing it first (which I later found out had actually been a display model). I had to deal with a salesman who was inflexible and arrogant — he wouldn’t even let me speak until he finished his entire speech. Eventually, after contacting customer service, I ended up paying an additional $200 for the replacement. I just wanted it resolved, so they finally replaced it — after a week without a freezer and no compensation for the food I lost. I hoped that would be the end of it, but unfortunately not. A couple of days later, the dishwasher stopped working. I chose ABT for the service because the OEM technician had a one-day longer wait, which I now regret. The first technician came on Tuesday just to check what parts were needed — he didn’t have any with him. The second technician arrived on Saturday, cranky and dismissive, blaming the electrician’s work simply because he didn’t understand newer wiring methods. He even cut the dishwasher wire after failing to disconnect a Wago 221 connector (he didn’t know you have to lift the lever). Later, he discovered the real issue was a faulty main board, which was replaced, but now I have a refurbished dishwasher for the price of a new one. He never apologized or showed any willingness to learn how the connector worked — he just looked away when I tried to show him. I wasn’t trying to argue, only to teach him something that might make him a better professional. I won’t buy from them again. For less money, I could have bought the same appliances elsewhere with far less hassle. In total, I had to deal with five service visits, each requiring me to be available starting at 7 AM just for them to call and say when they planned to come.
Hi Lisandro, I am sorry to hear about your recent experience with us. If you can please give me a call at 847-544-2707, I would like to discuss what happened and see what we can do to make things right. Thank you Tim Hendricks, General Manager
Bought my breville espresso machine here, was happy to receive actual human customer support assistance. Super recommended to buy small kitchen appliances from these guys.
Thank you Leo, We appreciate the business!
Josh at ABT online is awesome! Highly recommend for an out of state customer - efficient responds to emails and highly competitive.
Thank you for the kind review Kristina!
It hurts me to have to give a poor rating. I have been a loyal customer of Abt for 30 years. I had a recent delivery that was awful. The delivery person doing all of the talking was surly. When I asked them to remove the tv from the box I was told “ that costs extra. Here sign this”. The one doing the talking told me there was a charge to remove an item from a box. Furious, I called the store and spoke to a manager who told me there was no charge for removing the tv from the box. Heretofore, Abt walked on water in my estimation., I could have gotten better service at a lesser store. I think they have grown too big and the superb customer service has gone out the window. Also, they need to train the two individuals who made the delivery. They pulled that large truck into my driveway. There was space at the mouth if the driveway without pulling that large truck weighing who knows what into my driveway.
Bought a fridge last week, got tracking email but the tracking number doesn’t work. I have been calling ABT and Hub logistic so many times, no one can tell me where my fridge is. This is the first time I purchased from ABT, because of all the good reviews, now I feel so regret, not mentioning the ABT customer service bad attitude, really ruin my day.
Hi Xue, the unit is due to arrive at your local transportation Hub on Thursday. They will contact you within 24 hours to schedule delivery. If you have any further questions, please feel free to contact our logistics manager Gary at 847-544-2782. Thank you!
My wife purchased an expensive vacuum cleaner last November, but was told it was on back order and would be delivered to her when it came in. She paid for the order, but it was never delivered. Abt says they shipped it via UPS and we would have to take it up with UPS. We have no leverage with UPS who simply claims they deliver all the packages they get and sent a picture, not of the package, but a picture of our building with a circle drawn around a locked door that only resident cars can enter. Based on my experience, I would not pay for anything from Apt unless you can walk out with it! Order can be verified with her Cell number 312-925-7711
Hi Tom, the delivery investigation has been completed by UPS and they confirmed the package was delivered to the doorman at your building. When a package is accepted by building staff UPS does not cover the shipment. Building management would be responsible at this point for locating the package and confirming who signed for/received it. We recommend contacting your doorman/front desk and property management to request their package log/sign-in record for that delivery date and to check any security camera footage covering the receiving area. If you’d like, we can also provide the tracking information and delivery confirmation details again to help your building identify it.
I bought a Kitchenaid range from Abt. It’s a lemon. I had their techs out about 8 times. They never did anything. Never fixed it. Just waited until the 1 year was up and they were off the hook. Abt Electronics is garbage. Now I’m trying to deal with Whirlpool Corp and they are no better. Even the repair guys say “unless it’s something easy they don’t care”. Last guy I had out didn’t even turn the oven on before he told me there is nothing wrong with it. I wouldn’t buy dog food from Abt. I certainly won’t spend almost $2000 for a range again
Hi Sean, I pulled up your service record and we have been out to service your range 3 times. All 3 times the range tested fine and no issues were found. We suggest you call the manufacturer for service if you feel there is something wrong with the unit. If you have any other questions, feel free to call me at 847-544-2836. Thank you Dan Obradovic, General Manager
Purchased a GE microwave. I dealt with a gentleman name Giancarlo - excellent customer service, excellent price and very fast shipping - shipped out the day it was ordered via UPS and had it within a few days (IL to NJ). Couldn't sing their praises loud enough. Had a minor issue and Giancarlo and the team made everything right. You will not go wrong buying from ABT.
Great prices. Easy to navigate website. Absolutely horrible shipping service. First it was supposed to be a around 8:30 then around 12:30 then delivery cancelled Next day delivery scheduled for 12:30 to 2:30. It is 2:30 now. No communication Sit around and wait and wait!
Hi Rick, I am sorry for the delay in our shipping. We give a 2-3 hour time window the morning of and the delivery crew is supposed to call if they are running late due to any issue they may have run into. Please call me at 847-544-2836, I would like to look into your delivery and see what had caused the delay. Thank you Dan Obradovic. General Manager
Excellent pricing, and fast shipping! Definitely recommend!!
As always, competitive pricing, easy order process, and very timely delivery.
Thank you for the review and we appreciate your business!
The customer service for ABT is horrible. Even looking about some of these one star review replies, they do not take constructive criticism very well. I see a lot of passive aggression. I.e “ Cat did not reach out to us until almost 90 days after delivery and told 2 different stories about what was wrong with the TV” and another one asking a customer to give their contact information through a public forum. They need to work on their professionalism
Hi Gian, ABT has been family-owned and operated for over 89 years, and our success is built on caring for our customers and standing behind our products and service. When we respond to reviews, we do our best to provide accurate information and context so other customers can see the full picture. Our goal is to be transparent and fair to everyone involved. We always include a direct phone number or email so customers do not need to post their information on a public forum. If there is anything I can do to help resolve an issue you are having, feel free to contact me at 847-544-2836. Thank you Dan O, General Manager
The agent Dylan was incredibly rude, dismissive, and completely unprofessional. I was denied a refund or any form of compensation despite receiving damaged headphones that clearly arrived defective, and instead of helping, they tried to blame me, the customer, for their faulty product. I will be filing a chargeback and reporting this incident. After I reached out, they continued replying in a passive-aggressive and condescending manner, trying to gaslight me and twist the situation to make it seem like I was at fault. What’s worse, they lied about the entire interaction and refused to take accountability when I was completely willing to return the product. The headphones stopped working only a couple of months after purchase with normal use, yet they accused me of damaging them myself. Their customer service is shocking—hostile, dishonest, and unprofessional from start to finish. I was treated unfairly and believe racial bias played a role, as they even responded by saying it was “sad I fabricated racism,” which is both insulting and completely inappropriate. I have filed a report with the BBB and BCC for their conduct. This company clearly does not care about its customers or basic respect. Do not shop here—they lie, deflect blame, and disrespect customers instead of resolving issues. Support Black-owned businesses and others that actually value accountability, integrity, and human decency. Edit: Oh keep replying to me, I just know you’re mad LOL! 🤡🥺 Support black owned businesses. FREE PALESTINE. FREE PALESTINE. “Shameful” aww love the deflection and gaslighting…
Hi Ethan, We sent brand new headphones sealed in the box when you purchased them in August. You then chatted us in October (months later) that they suddenly stopped working and demanded a full refund because you are out of the country. When we asked for pictures of the product, you emailed us pictures of physically damaged and cracked headphones. We are unable to take these back due to the physical damage that occurred. Ethan, it is also sad you need to fabricate racism. We have a copy of your Live Chat with our agent and will be happy to provide it to the BBB, BCC, or whoever you would like to make your shameful false claim to.
Unfortunately every time I place an online order, they cancel it for no given reason. When trying to live chat, or talk on the phone, they end up hanging up on me or closing the chat. Very unprofessional customer service. Not willing to help at all. *update after response* they never contacted me Thursday and I didnt figure out they canceled my order until the next day after business hours. They never called or emailed to tell me I just happened to check my order. When explaining to them im using a virtual card from a leasing company, they refuse to process the order still and refuse to contact the leasing company to confirm the order.
I am sorry you are having trouble with processing your order via the virtual card. We use a 3rd party verification system which can flag the orders and require more verification to be verified. You can contact our manager Erik at 847-954-4103 to further assist. Thank you
I would like to take this opportunity to offer a review for my recent adjustable bed purchase from ABT. Having initially checked on-line I was deterred as for the type of bed I was looking at I did not want to pay up to $15,000.00. I was encouraged by a manager at ABT to take the time and see what they had to offer and to possibly be able to take advantage of the Labor Day Sale. Having met initially with Josh D. on August 19, I felt assured that he would assist me in selecting the best bed for my needs. Josh is very knowledgeable, patient and very responsive. My late husband and I had a split king adjustable bed with dual controls. I no longer needed the dual controls, so choosing the “perfect” bed with adjustable base was overwhelming for me. Once Josh had spoken with me for a few minutes he had a better idea of what I wanted. He showed me different brands and explained to me how the adjustable base would work as well as how the base would fit within my existing frame. I texted him photos of the existing set up so we could come up with a good combination. I returned to the store on August 21, tried a few beds, received more information about warranty, durability, delivery process and made my decision. I purchased the Aireloom Night Stars Preferred Streamline Luxury Firm Mattress with the Beautyrest Baseologic Gold Adjustable Base- King, and DreamFit DreamCool King Mattress Protector. The pricing was fair and I took full advantage of the Labor Day Sale and the no cost for removal and recycling of my old bed. Delivery was made on August 27 and Bryan N. and Miguel C. could not have been nicer, efficient and informative in addition to providing good communication of their status. Being able to track the delivery was also a plus. . It was quite the process to take apart the old California King mattresses which had the adjustable units inside. They both worked very hard to remove the bed and to set up the new bed. It was necessary to sync the bed with the adjustable base which didn’t work right away but Bryan persisted all the while Miguel was dealing with the old bed. I will add that these guys really did provide the ultimate customer service experience and to all you reading this review please consider tipping your delivery people as they work hard to excel. As for the aftermath of the purchase Josh has also been excellent with communication and follow up. As the Aireloom mattress takes some time to get used to and I need to live with it for the next 10 years or so I was not loving it. Josh explained the construction of the mattress to include the intricacies of the design. He encouraged me to try it out for at least 30 days to get a feel for it. He proceeded to say if I determined after giving it time to work for me I could return it, exchange for something more suitable with no additional fee. Josh also offered me the opportunity to come back and try out other mattresses in the event I needed to make the exchange. This is a long review, but this is just me when I receive excellent service and good product. People need to be thanked for their hard work. Thank you ABT.
With a kitchen remodel on the horizon, we visited Abt several times to explore appliance options. We were very fortunate to be assisted by Joey V: he was knowledgeable about the various brands, shared honest feedback, and really helped us find the right choices within our budget. One additional note: even after we completed our purchases, Joey continued to personally follow-up to ensure timely delivery. Bonus points for that level of service!
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