Great products and customer service
Great products and customer service! I ordered a special order microwave and it took a bit to get here but definitely worth the wait!
About Abt Electronics
Data updated- Website
- www.abt.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 59 reviews
- Replies to negative
- 89% (25/28)
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About this business
Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.
Written by the business, not verified by us.Is Abt Electronics legit?
Abt Electronics (www.abt.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 26% give 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the dedicated delivery team and local staff for being exceptionally friendly, highly professional, and extremely efficient during appliance installations. Many people also mention that the overall purchasing process is remarkably smooth, product pricing is extremely competitive, and online shipping is prompt. Consumers often share that shopping here is convenient and reliable. However, some customers also noted quite frustrating experiences involving unhelpful customer support representatives, broken tracking links, and unexpected delivery delays. A few reviewers also experienced poor communication, frustrating scheduling troubles, and unprofessional staff responses when attempting to resolve major appliance issues.
Auto-generated from all reviews of this business. For reference only.What people say
This was a great experience
This was a great experience. Mike was friendly, helpful, and thorough. Took the time to explain how to best maintain the appliance. They even shifted my dryer to make more room for the new washer. This was my first time purchasing from Abt, but based on this experience it will not be my last. Thank you!
Shipped quickly and on time as…
Shipped quickly and on time as promised. Great service!!
On time
On time. Professional
The best this side of……
From the sales help to the delivery service and set up every time we order from abt appliance we are always 100% satisfied and always know we can trust and are in great hands. Thank you
Delivery was on time
Delivery was on time, courteous and performed by Abt representatives who were very efficient, well coordinated between themselves, and obviously well-trained and adept at performing their duties. I watched the installation as it took place and was greatly impressed at their efficiency and product knowledge. They did a great job getting the install accomplished. They absolutely rate a 10! We didn't want to just buy appliances. We wanted to make sure they were correctly installed. Abt's guys made that happen!
Abt Rocks
Abt Rocks. Not only did they price-match, but they delayed shipping on one item so that I'd be back home to receive it and not be hit by a porch pirate.
Painless installation
Jorge made the installation and delivery of my refrigerator, dishwasher and microwave painless. Very conscious of not damaging my property and educating me on my new purchases. Fantastic technician.
Outstanding Performance
So impressed with the delivery, the young men went above and beyond. Specially, the Spanish young man. Very impressed with both young men. Congratulations for having such wonderful young men working for you. They should make you proud! Outstanding work
Deliery men very nice and helpful
Deliery men very nice and helpful. One man explained the product.
Great knowledge and service on Kitchen appliances
I had an amazing experience at this store thanks to Tatyana! She truly knows her products inside and out. I was looking for a specific item and had a lot of questions, and Tatyana patiently answered everything with such expertise. She provided great recommendations based on my needs and made the whole shopping experience so much easier. It’s rare to come across someone with such a deep understanding of the products they sell. I’ll definitely be coming back! Highly recommend Tatyana for her excellent service and product knowledge. Purchased GE Kitchen appliances . The assembly of the appliances was extremely professional, thanks to Brian and Shane. They also took the time to assist me with a detailed product demonstration after installation which is well appreciated.
My wife and I were very pleased with…
My wife and I were very pleased with our 11/25/2024 appliance delivery. We bought all four items - stove, refrigerator, microwave, and dishwasher - from our salesperson Eric Benjamin. All pieces came in good condition. I was nervous about the installation because our old appliances were 24 years old and thus so were the water valves for the dishwasher and icemaker. The installation went smoothly. My wife and I were both pleased. The ~100 mile roundtrip from our house to ABT Glenview was an investment in time, but it was well worth it. Working with Eric Benjamin and the two delivery/installation workers was a 100% positive experience. Thanks ABT! p.s. The only backordered item was the oven Air Fry Basket (GE JXAFTRAY1VSS). We are hoping that arrives soon.
Strange Policies and a Frustrating Experience
I attempted to place an order on Abt today, Black Friday, after successfully making purchases from multiple other websites without any issues. My first order was rejected because they don’t allow shipping to a last-mile delivery service (Fetch) address. Surprisingly, this was the first time I encountered such a restriction. They asked me to wire the payment if I wanted the order shipped to that address—quite an interesting policy! My second attempt, using a different address, also failed. This time, the reason given was "security reason that I can't tell you." Their approach seemed odd, and customer service was unhelpful in resolving the matter.
Reply from Abt Electronics2024-12-01
We apologize for the inconvenience our security measures may have caused. When Abt's web order verification department processed the order it did not meet the automated security checks. We were in communication with the customer on friday and informed him during processing the order did not meet the automated security checks. We suggested using an alternate method of payment. We're sorry for any misunderstanding or confusion this may have caused.
Do not buy the service plan from ABT!!
Do not buy the service plan from ABT!!! Complete waste of money because when you call to have something repaired they cannot help you for 30 days. You’ll have to hire a private repairman anyway!
Reply from Abt Electronics2024-12-01
Amy- We apologize for any inconvenience you have experienced with our service department. While the department is a bit backed up, you should never wait 30 days for a service call. We'd like to address your concerns and try to expedite any parts needed - but see anyone in our records with your name provided. Please ping us back with your contact information or service ticket number. If you’d rather contact us directly, our Service Manager Tony can be reached at 847-544-2336.
Respectfull delivery people
Excellent service
Excellent service. Top notch prices. Installation was flawless. Can't go wrong.
Low prices, Great service, Fast shipping
Very fast and attentive delivery
Very fast and attentive delivery. Very competitive pricing.
The live Chat rep.
The live Chat rep., Josh Leff was fantastic! So, polite, professional and extremely helpful. Also, Carmen was extremely efficient, and helpful in getting a small credit issued to my credit card. The entire experience was wonderful. And, I received my complete order within 2 days.
Awesome place to buy from including awesome customer service, sales and installation.
The Whirlpool WRS325SDZSS side by side refrigerator was installed on Friday, 11.22.2024, by Abt Electronics. The installation service was awesome. Both Brian Oeun and Santino Bianchi are amazing as I have a crawlspace and this is where the existing water line to the existing ice maker is located at. Brian made sure that I was up to date in having the proper components for a successful ice maker installation. Brian and Santino make sure that I understood what was done, and asked repeatedly if I have any questions and went over how to operate the refrigerator from changing temperature, how to care for the cooper water line behind the refrigerator, what product to use to clean the stainless steel doors, how to flush out the water dispenser, in cleaning the condenser coils. They was careful in removing the existing refrigerator and bringing in the new refrigerator thru the multiple door openings. Delivery was on time. My concerns has been noted in the delivery ticket of the refrigerator door seal bulging out and asking for a replacement refrigerator door. Installer Brian Oeun took photos of the problem of the refrigerator door of the seal bulging inside as well as Santino have seen the bulging seal. The sale person are amazing especially the internet sale. I had questions of replacing my existing Kenmore Elite side by side refrigerator and Michael Lopez was amazing to corresponding back and forth via e-mail with specs, model number of refrigerator that is similar to Kenmore Elite. Michael have referred me to an in house sale person when I visit Abt but the sale person was not available at 9:00a.m and start at 10:00a.m. so I was referred to Doris Bogdanescu. Doris was awesome in showing the different models that fit my criteria and of the existing Kenmore Elite refrigerator. I have heard fabulous things of Abt and it was highly recommended to go to Abt Electronics from several of my coworkers. My boss have mentioned he wish he had purchased his refrigerator from Abt Electronics instead of Lowes. It was highly recommend as Abt Electronics does crawl spaces as part of the ice maker installation charge unlike Home Depot who does not do crawl spaces and I would have to hire a separate plumber. This will be the place to buy future appliances. You will not be disappointed with the services from sale people to installation and calling customer services.
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