Aireloom Mattress and Beautyrest Adjustable Base
I would like to take this opportunity to offer a review for my recent adjustable bed purchase from ABT. Having initially checked on-line I was deterred as for the type of bed I was looking at I did not want to pay up to $15,000.00. I was encouraged by a manager at ABT to take the time and see what they had to offer and to possibly be able to take advantage of the Labor Day Sale. Having met initially with Josh D. on August 19, I felt assured that he would assist me in selecting the best bed for my needs. Josh is very knowledgeable, patient and very responsive. My late husband and I had a split king adjustable bed with dual controls. I no longer needed the dual controls, so choosing the “perfect” bed with adjustable base was overwhelming for me. Once Josh had spoken with me for a few minutes he had a better idea of what I wanted. He showed me different brands and explained to me how the adjustable base would work as well as how the base would fit within my existing frame. I texted him photos of the existing set up so we could come up with a good combination. I returned to the store on August 21, tried a few beds, received more information about warranty, durability, delivery process and made my decision. I purchased the Aireloom Night Stars Preferred Streamline Luxury Firm Mattress with the Beautyrest Baseologic Gold Adjustable Base- King, and DreamFit DreamCool King Mattress Protector. The pricing was fair and I took full advantage of the Labor Day Sale and the no cost for removal and recycling of my old bed. Delivery was made on August 27 and Bryan N. and Miguel C. could not have been nicer, efficient and informative in addition to providing good communication of their status. Being able to track the delivery was also a plus. . It was quite the process to take apart the old California King mattresses which had the adjustable units inside. They both worked very hard to remove the bed and to set up the new bed. It was necessary to sync the bed with the adjustable base which didn’t work right away but Bryan persisted all the while Miguel was dealing with the old bed. I will add that these guys really did provide the ultimate customer service experience and to all you reading this review please consider tipping your delivery people as they work hard to excel. As for the aftermath of the purchase Josh has also been excellent with communication and follow up. As the Aireloom mattress takes some time to get used to and I need to live with it for the next 10 years or so I was not loving it. Josh explained the construction of the mattress to include the intricacies of the design. He encouraged me to try it out for at least 30 days to get a feel for it. He proceeded to say if I determined after giving it time to work for me I could return it, exchange for something more suitable with no additional fee. Josh also offered me the opportunity to come back and try out other mattresses in the event I needed to make the exchange. This is a long review, but this is just me when I receive excellent service and good product. People need to be thanked for their hard work. Thank you ABT.