ADVICE - STEER WELL CLEAR
The worst customer service I have ever experienced. Despite the shoes appearing appropriate for my wife’s swollen feet due to oedema, on trying one of them on they came nowhere fitting, so she didn’t even attempt the other one on. I immediately sent a message to customer services, who informed me that as they sent the advertised size that we’d ordered, they would not offer a refund. When I sent another message saying that this was unsatisfactory, they started by offering a discount against further purchases, then a small totally unacceptable refund. As I believe their sales policy to be against UK standards, I am deciding whether to take further action, or just throw them in the rubbish bin.