Very dissappointing experience.
I purchased two Enence translators and had a very disappointing experience. The setup process was difficult — I eventually managed to connect via Bluetooth, but it was not straightforward. When I opened the first device, it felt very flimsy and only translated one way, which made it unusable for my needs. I requested a refund and also asked to return the second (unused still boxed) device. I was refused a refund for item 1 as I had opened it and the dont accept open items. Returning the second has been unnecessarily difficult. I have provided tracking and all requested information, yet they continue to delay the process. Overall, this has been a frustrating experience and I would not recommend this product. Since posting this review the company have replied (see below) suggesting I contact their customer services department. It's the customer services who have refused to refund me for a not fit for purpose item as the box was opened. I couldn't have found out it didn't work unless I opened the box. It is also them who have made the return of the unopened box so difficult. Beware this company.