Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Written by the business, not verified by us.
Is Enence legit?
Enence (enence.com) has a 4.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-09-05.
What reviewers say
AI generated
Everyday reviewers had a great experience with this company. Customers frequently point out that the online ordering platform is very simple to use, and clear instructional videos help build confidence for upcoming trips. Many consumers also deeply appreciate the innovative product concept, noting that the physical device works wonderfully for communicating and traveling abroad.
Some reviewers were not happy with the unexpected extra costs and numerous optional add-ons that appeared unexpectedly during the checkout process. Other people also noted frustrating delivery delays, a complete lack of tracking information, and occasional unexpected technical issues regarding the low audio volume.
Auto-generated from all reviews of this business. For reference only.
Ease of purchase was straightforward and delivery time very satisfactory and will recommend this product.
The unit with different languages and the clarity of speech is very clear.
I've purchased many things online and can say this, I'm very happy with the outcome.
Reply from Enence2026-09-01
Hello Gary,
Thank you so much for your wonderful 5-star review and for sharing your experience.
We’re delighted to hear that the purchase process was straightforward, the delivery time met your expectations, and that you are pleased with the clarity of speech and range of languages on the unit. It means a lot to us that you would recommend our product and that you are very happy with the outcome.
If you ever have any questions or need assistance in the future, our customer service team is always ready to help via https://enence.com/contact-2
Enence Support Team
i had used the product before, this purchase is as a gift for family members who travel
Reply from Enence2026-08-26
Hello Scott,
Thank you so much for your 5-star review and for choosing Enence again as a gift for your family members who travel. We truly appreciate your continued trust in our product and brand.
If you or your family ever have any questions or need assistance, our customer service team is always ready to help: https://enence.com/contact-2
Enence Support Team
Main complaint is the loud beep at the beginning of each message.
I am bilingual in English and Spanish with familiarity with German, French and Italian but do not command these other languages but I get by.
Translation capability was decent but the length of what is spoken is limited. There is no explanation on how to utilize the added cost off-line capability.
I expect that I will return the unit because of the loud beep!!!
Reply from Enence2026-08-26
Hello,
Thank you for reaching out and sharing your feedback. I’m sorry to hear that the loud beep at the beginning of each message has been disruptive. I understand how frustrating that can be, especially when you’re hoping for a seamless experience with your device.
Additionally, I appreciate your comments regarding the translation capability and the lack of clear instructions for the offline feature. Your experience is important to me, and I want to ensure we address this properly. I attempted to contact you through Trustpilot but haven’t heard back, so I hope to assist you directly.
If you’d like to discuss this matter further or arrange for a return, please reach out to me at https://enence.com/contact-2. When you do, please use the subject line “Trustpilot - Enence” and mention your review so I can quickly locate your case and provide the tailored support you deserve.
Thank you for your feedback, and I look forward to finding a resolution that works for you!
Best regards,
Janna Torres
Enence Customer Care Manager
Credit card info filled in with Xs but did not say CVC number had to be manually filled in so took a couple of attempts with no explanation.
Reply from Enence2026-08-25
Hello David,
Our sincerest apologies for the confusion and inconvenience during the payment process.
There may have been a technical issue or unclear instructions regarding the CVC field, and we appreciate you taking the time to point this out. We are already investigating this case to understand what happened and will get back to you as soon as possible.
If you need any further assistance in the meantime, please contact our customer service team here: https://enence.com/contact-2
Thank you for your patience and for sharing your experience with us.
Enence Support Team
Properly asked if I wanted an upgrade, at a very reasonable price.
Delivery is free, excellent
Reply from Enence2026-08-20
Hello Phil,
Thank you so much for your 5-star review and for sharing your experience.
We’re glad to hear you found the upgrade offer reasonable and appreciated the free delivery. Feedback like yours means a lot to us and helps us keep improving our service.
If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
Hello Libby,
Thank you so much for your 5-star review and for sharing your experience with our website.
We’re really glad to hear that you found the site easy to navigate. If you ever have any questions or need assistance, our customer service team is here to help: https://enence.com/contact-2
Enence Support Team
I did not like to pay for all the extra’s that were sort of promised as included in the ar that drew me in. Like extra for it to work offline and additionele battery . It made me doubt my decision and feel more like a scam. For me it would have worked better If you would have been upfront in the add that you can upgrade with these features instead of presenting a pretty picture that is only delivered if you pay extra
Reply from Enence2026-08-11
Hello Yvonne,
We apologize for any confusion or disappointment regarding the extra features and pricing. This is not the impression we want to give, and we understand how this could make you doubt your decision.
We will make sure to review how these options are presented so that information is clearer and more transparent in the future. Our team is already looking into your case and the details you mentioned to address your concerns properly.
If you need any further assistance or clarification, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
The description says it works offline with 100 and something languages but when you purchase you then have to pay extra to get it to work offline and then only get 19 languages.
Bit misleading. I’ll reserve the rest till I get my order and try it.
Reply from Enence2026-08-08
Hello Allison,
Thank you for sharing your feedback and for your honest review.
We’re sorry for any confusion regarding offline functionality and the number of languages available. We understand how this can feel misleading, and we appreciate you bringing it to our attention so we can review how this information is presented.
For any questions about your specific order or features once you receive the device, please contact our customer service team here: https://enence.com/contact-2
Thank you for your patience and for giving us the opportunity to clarify and improve.
Enence Support Team
Arrived within a week in secure packaging.
Will use it in two months in Japan.
It does not always hear me correctly, so make sure you practice with it before using it.
I like that the second language comes up on the screen so one can show the other person, as well as them hearing the translation.
Reply from Enence2026-08-08
Hello Wendy,
Thank you very much for your 5-star review and for sharing your detailed experience with the device.
We’re glad to hear it arrived quickly and safely, and that you find the on-screen second language helpful for conversations. We appreciate your practical tip about practicing with the device in advance, especially before a trip, and we’re sure this will be useful for other users as well.
If you ever notice ongoing issues with it not always hearing you correctly, please feel free to reach out to our customer service team so we can look into it in more detail and provide further assistance: https://enence.com/contact-2
Enence Support Team
J
Jack Dubois · 1 review · Experienced 2026-08-05 ·
★★★★★
Relatively painless
Relatively painless. Could have done with less upselling
Reply from Enence2026-08-06
Hello Jack,
Thank you for your review and for sharing your experience.
We’re glad to hear the process was relatively smooth, and we’re sorry to hear the upselling felt a bit too much. Your feedback is very valuable and will be shared with the relevant team so we can improve the overall experience.
If you’d like to share any additional details, please reach out to our customer service team here: https://enence.com/contact-2
Enence Support Team
Clear simple transaction, a few too many add-ons but not a problem.
Reply from Enence2026-08-06
Hello Michael,
Thank you for your 5-star review and for sharing your feedback.
We’re glad to hear the transaction was clear and simple. We also appreciate your comment about the number of add-ons, as this helps us improve how we present options during checkout.
If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
D
Dirk · 1 review · Experienced 2026-08-03 ·
★★★★★
I plan to travel and feel that the…
I plan to travel and feel that the device will be useful…
Reply from Enence2026-08-04
Hello Dirk,
Thank you for sharing your review and for choosing Enence for your travels.
We are glad to hear you find the device useful, and we truly appreciate your feedback. If you have any questions or need assistance to get the most out of your device during your trips, our customer service team will be happy to help: https://enence.com/contact-2
Enence Support Team
R
Ron Naylor · 2 reviews · Experienced 2026-08-04 ·
★★★★★
It is my first time use
It is my first time use, so not sure yet of any problems. So far so good.
Reply from Enence2026-08-04
Hello Ron,
Thank you for sharing your feedback and for giving Enence a try for the first time.
We’re glad to hear that things are going well so far. If you have any questions, run into any issues, or need help getting the most out of your device, our customer service team will be happy to assist you: https://enence.com/contact-2
Thank you for choosing Enence.
Enence Support Team
A
Arthur Le Fleur · 1 review · Experienced 2026-08-02 ·
★★★★★
Great
Great , quick
Reply from Enence2026-08-02
Hello Arthur,
Thank you so much for your 5-star review and your kind words. We’re very happy to hear that everything went great and quickly for you.
If you ever have any questions or need assistance in the future, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
P
Peter · 1 review · Experienced 2026-07-31 ·
★★★★★
easy to use site
Reply from Enence2026-07-31
Hello Peter,
Thank you for your positive review and for rating us 4 stars. We’re glad to hear you found our site easy to use.
If you have any suggestions on how we could make your experience even better, please feel free to reach out to our customer service team here: https://enence.com/contact-2
Enence Support Team
D
DAVID WARE · 4 reviews · Experienced 2026-07-30 ·
★★★★★
100% EXCELLENT
Reply from Enence2026-07-30
Hello David,
Thank you so much for your 5-star review and your kind words – we truly appreciate your feedback.
We’re glad to know you had an excellent experience with Enence.
Enence Support Team
A
Alan · 2 reviews · Experienced 2026-07-30 ·
★★★★★
I gave seven because I still need my…
I gave seven because I still need my phone in range to use the handset, as you need the app on the phone open.
Reply from Enence2026-07-30
Hello Alan,
Our sincerest apologies for the inconvenience caused by this issue.
There's a chance this is related to how the device and app connect and operate together. We are already investigating this case and will get back to you as soon as possible.
If you need further assistance in the meantime, please reach out to our customer service team here: https://enence.com/contact-2
Thank you for your feedback and for giving us a chance to improve.
Enence Support Team
Stick to selling the Translator only. I hate sales of other things on top of you just ordering the main product. Just confuses your buyers.
Reply from Enence2026-07-27
Hello Anita,
Thank you for sharing your feedback and for your 4-star review.
We’re sorry for any confusion or frustration caused by the additional offers during your purchase. Your comments about wanting a simpler, more straightforward buying process are very valuable to us, and we will make sure to pass this on to the relevant team for review.
If you have any further concerns or suggestions you’d like to share, please contact our customer service team here: https://enence.com/contact-2
Enence Support Team
V
Vlada · 1 review · Experienced 2026-07-27 ·
★★★★★
Not aggressive but afirmative
Reply from Enence2026-07-27
Hello Vlada,
Thank you very much for your 5-star review and your kind words.
We are glad to hear that you had a positive experience with Enence, and we truly appreciate you taking the time to share your feedback.
If you ever have any questions or need assistance in the future, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
K
Karopii · 1 review · Experienced 2026-07-24 ·
★★★★★
super super super super
Reply from Enence2026-07-24
Hello,
Thank you so much for your 5-star review and your kind words!
We’re really glad to hear that you had such a positive experience with Enence. Your support means a lot to us.
https://enence.com/contact-2
Enence Support Team
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