Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Written by the business, not verified by us.Enence (enence.com) has a 4.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-09-05.
Everyday reviewers had a great experience with this company. Customers frequently point out that the online ordering platform is very simple to use, and clear instructional videos help build confidence for upcoming trips. Many consumers also deeply appreciate the innovative product concept, noting that the physical device works wonderfully for communicating and traveling abroad. Some reviewers were not happy with the unexpected extra costs and numerous optional add-ons that appeared unexpectedly during the checkout process. Other people also noted frustrating delivery delays, a complete lack of tracking information, and occasional unexpected technical issues regarding the low audio volume.
Auto-generated from all reviews of this business. For reference only.Super extra. No words needed.
Hello Sylvia Anna, Thank you so much for your wonderful 5-star review and kind words. We truly appreciate your support and are delighted to hear that you are so happy with your experience. Enence Support Team
Easy to access
Hello Murray, Thank you so much for your 5-star review and for sharing that you found our product easy to access. If you ever have any questions or need assistance, our customer service team is here to help: https://enence.com/contact-2 Enence Support Team
Please update shipping delivery progress messaging to my email
Hello Robert, We apologize for the inconvenience. We are already investigating the details of your case and will get back to you as soon as possible. For any additional information or to share more details, please contact our customer service team here: https://enence.com/contact-2 Thank you for your patience. Enence Support Team
Hello David, Thank you for your review and for the 4 stars. We’re glad to hear you found our site easy to use. If you have any suggestions on how we can improve your experience further, we’d love to hear from you through our customer service team here: https://enence.com/contact-2 Enence Support Team
Hello Tim, Thank you for sharing your feedback with us. We’re sorry if your experience with our chat box or AI support did not fully meet your expectations. We are already looking into this and will get back to you as soon as possible with more information. If you need immediate assistance or have more details to share, please contact our customer service team here: https://enence.com/contact-2 Thank you for your patience. Enence Support Team
Hello Mihaela, Thank you so much for your 5-star review and for your trust in us. We truly appreciate your feedback and your support. If you ever have any questions or need assistance, please feel free to contact our customer service team here: https://enence.com/contact-2 Enence Support Team
My package was never delivered and they refused to compensate plus they charged me for 2 when I only ordered one then they claim they lose connection while you talk to them crooked outfit
Hello David, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the delivery of your order, the unexpected charge, and the difficulty you encountered when trying to contact our support team. We understand how frustrating this situation must have been, and we appreciate you bringing it to our attention. I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you. If you're still open to discussing your concerns, please contact me directly through https://enence.com/contact so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Enence. You may also contact our support line at (US) +1 (659) 224-2131. Please reference this Trustpilot review when contacting us so I can quickly locate your case and personally continue assisting you. I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready. Best regards, Enence Support Team
Hello Ron, We apologize for the inconvenience and that you have not received your product yet. We are already investigating the details of your case and will get back to you as soon as possible. For any urgent questions, please reach out to our customer service team here: https://enence.com/contact-2 Thank you for your patience. Enence Support Team
Hello Terry, We apologize for the inconvenience and the experience you described. We are already investigating the details of your case and will get back to you as soon as possible. For any additional information or questions, please contact our customer service team here: https://enence.com/contact-2 Thank you for your patience. Enence Support Team
Hello, Thank you so much for your 5-star review and your kind words about our clarity and conciseness. We truly appreciate your feedback and your support. Enence Support Team
Intuitive, I am asked to give feedback without seeing how long it takes to deliver.
Hello Carlos, We apologize for the inconvenience and understand your concern about being asked for feedback before seeing the delivery time. We are already investigating this case and your feedback will help us improve this part of the experience. If you have any additional details you’d like to share, please reach out to our customer service team here: https://enence.com/contact-2 Thank you for your patience and for taking the time to leave a review. Enence Support Team
I trust that my order is processed correctly as ordered.
Hello Geoff, Thank you for your 5-star review and for trusting Enence with your order. If you ever have any questions or need assistance with your order details, our customer service team will be happy to help: https://enence.com/contact-2 Enence Support Team
Hello John, Thank you for your 5-star review and for sharing your experience with us. We’re delighted to hear that you found our site very easy to navigate. Feedback like yours helps us ensure we’re providing a smooth and user-friendly experience. If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2 Enence Support Team
Hello Jim, Thank you for taking the time to leave us a 4-star review and for your feedback about the navigation being fairly simple. We’re always looking for ways to improve, so if you have any suggestions on how we could make your experience even better, please feel free to share them with our customer service team here: https://enence.com/contact-2 Enence Support Team
I ORDERED 2 TRANSLATORS APRIL 15 2026 AND PAID FOR THEM GOT COMFIRM WITH CODE FOR TRACKING AND WAITED FEW MORE WEEKS AND SAID CANT FIND ME AND TRACK NUMBER THEY GAVE THEY CANT FIND ,LATER ANNA FROM THERE SITE TEXT ME AND SAID FOUND IT ,THEY CANCELLED IT DID NOT SAY WHY BUT I ASSUME IT WAS THERE SHIPPING DEPT COULD NOT FIGURE OUT MY ADDRES IN MEXICO AFTER FEW MORE EMAILS FROM THEM TO DO MY EMALE OVER AND ADDRESS OVER SO THEY COUL UNDERSTAND IT ,THEN ANNA SAID GOOD AND THEY WILL BE SENT AND SORRY FOR THERE ISSUES .THEN THAT DAY I GET ANOTHER EMAIL FROM ANNA SAYING SHE WENT AHEAD AND PUT IN FOR A REFUND AND SHOULD HAVE IT IN3 TO 5 DAYS ,NOWS ITS BEEN 3 WEEKS AND NOTHING ,NOT EVEN EMAIL ,WHEN I ASK WHERE IS ME REFUND .I HAVE ALL EMAIL SAVED FROM THEM AND WILL FILL A CMPLAINT WITH MY BANK IN CANADA AND BBB IF CAN . SHAWN
Hello Shawn, We are pleased to inform you that your case has been successfully resolved by our customer support team. If you require any further assistance, please do not hesitate to contact us. We appreciate your feedback regarding your experience with our team. Thank you for your continued support as we strive to improve and provide the best service possible. We have reviewed your case and can confirm that it has been successfully resolved by our customer support team. Should you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for taking the time to share your experience. Your feedback is sincerely appreciated, and we value the patience you have shown throughout the resolution process. We remain committed to providing you with the best possible support. Best regards, Enence Support Team
Product did not work. Customer support was terrible. I would not recommend the purchase of this product.
Hello Rob, We would like to inform you that your case is currently under investigation by our customer support team. Should you have any further inquiries, please feel free to reach out, and we will be more than happy to assist you. We appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we thank you for your patience as our team works to resolve your issue. Thank you for contributing to our ongoing development and improvement. Enence Support Team
Hello Ovidiu Ciornea, Thank you so much for your 5-star review and for sharing that you are very satisfied with your experience with Enence. We truly appreciate your support! Enence Support Team
Hello Marian, Thank you so much for your 5-star review and for your kind words. We truly appreciate you taking the time to share your experience with Enence. If you ever have any questions or need assistance, you can always reach our customer service team here: https://enence.com/contact-2 Enence Support Team
A very straightforward purchasing experience.
Hello Johann, Thank you for your 5-star review and for sharing your experience. We’re glad to hear that the purchasing process was straightforward for you. If you ever have any questions or need assistance in the future, our customer service team is always ready to help via https://enence.com/contact-2 Enence Support Team
Hello NIC, Thank you for your 5-star review and for sharing your experience with us. We’re delighted to hear that you found the ordering process very easy. Feedback like yours motivates us to keep improving our services. If you ever have any questions or need assistance, you can reach our customer service team at https://enence.com/contact-2 Enence Support Team
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