Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Written by the business, not verified by us.Enence (enence.com) has a 4.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-09-05.
Everyday reviewers had a great experience with this company. Customers frequently point out that the online ordering platform is very simple to use, and clear instructional videos help build confidence for upcoming trips. Many consumers also deeply appreciate the innovative product concept, noting that the physical device works wonderfully for communicating and traveling abroad. Some reviewers were not happy with the unexpected extra costs and numerous optional add-ons that appeared unexpectedly during the checkout process. Other people also noted frustrating delivery delays, a complete lack of tracking information, and occasional unexpected technical issues regarding the low audio volume.
Auto-generated from all reviews of this business. For reference only.Hello Barry, Thank you for your 5-star review and for sharing your experience. We’re very glad to hear that everything went smoothly with your transaction. Thank you for choosing Enence. Enence Support Team
SATISFIED ONLY IF THE PRODUCT PERFORMES AS WELL AS IT CLAIMES TO DO.
Hello Allan, Thank you for sharing your feedback and for your 5-star review. We understand that your satisfaction depends on the product performing as advertised. If you have any questions about its features or run into any issues while using it, our customer service team will be happy to assist you and look into your specific case in detail. You can reach our support team here: https://enence.com/contact-2 Enence Support Team
Hello, We apologize for the inconvenience. We are investigating the details of your case and will get back to you as soon as possible. If you need any further assistance in the meantime, please contact our customer support team here: https://enence.com/contact-2 Thank you for your patience. Enence Support Team
Hello Jeff, Thank you so much for your 5-star review and for sharing that you had an easy ordering experience with us. We’re glad to know the process worked smoothly for you. If you ever have any questions or need assistance, our customer service team is here to help: https://enence.com/contact-2 Enence Support Team
Downloading languages to use offline was terrible.
Hello Albert, Our sincerest apologies for the inconvenience caused by the issues you experienced when downloading languages for offline use. There is a chance this was caused by a technical glitch. We are already investigating this case and will get back to you as soon as possible. If you need any further assistance in the meantime, please contact our customer service team here: https://enence.com/contact-2 Thank you for your patience and for sharing your feedback. Enence Support Team
ENENCE TRANSLATOR I ordered one of their Enence translators but was sent 2. I sent the second translator back but didn't receive a full refund straight away. After a bit of back and forth the full refund came through.
Hello Magrit, We sincerely appreciate your feedback and are glad to know that your concerns were resolved to your satisfaction. Your insights are invaluable to our ongoing efforts to enhance our services. If you have any additional questions or need further assistance, please feel free to contact us. We are committed to supporting you. Thank you once again, and we hope you have a fantastic day. Warm regards, Enence Support Team
I am looking for the best possible deal that works
Hello Lorraine, Thank you very much for taking the time to share your feedback. We appreciate your interest in finding the best solution that fits your needs and budget. We'd be happy to assist you with any questions and help ensure you have the information you need to make the right choice. We tried to contact you through Trustpilot to resolve this issue. Unfortunately, you did not respond to our requests. If you did not receive our emails but would still like our assistance, you can contact us using the contact form available at: https://enence.com/contact Please provide the following information so we can access and verify your order: Email address used to place the order Order number Full name Thank you for your contribution to our development and growth. We hope to hear from you soon. Best regards, Enence Support Team
Looking forward to seeing the product to assess.
Hello Lesley, Thank you for sharing your review and for your interest in our product. We are already looking into your order details and will get back to you as soon as possible with an update. If you have any questions in the meantime, please reach out to our customer service team here: https://enence.com/contact-2 Enence Support Team
Clear spoken
Hello Elaine, Thank you so much for your 5-star review and your kind words about the clear speech. We’re glad to know you’re having a positive experience. If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2 Enence Support Team
Hello Niculaie, Thank you for your 5-star review and for sharing that you liked our site. We truly appreciate your positive feedback. If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2 Enence Support Team
The guidance through the shopping steps was very clear. Thank you.
Hello Derek, Thank you for your wonderful feedback. We're delighted to hear that the guidance through the shopping steps was clear for you. Your satisfaction is our priority, and we appreciate your acknowledgment. If you ever have more feedback or need assistance, please feel free to reach out to our customer service team at https://enence.com/contact-2. Best regards, Enence Support Team
Hello lee ann connor, Thank you for your feedback. If you have any specific concerns or issues that you'd like us to address, please don't hesitate to reach out to our customer service team. They will be more than happy to assist you. https://enence.com/contact-2 Thank you for your understanding. Enence Support Team
Hello Bruno, Thank you for your enthusiastic review! We're thrilled to hear that you find our product very cool. Your satisfaction is important to us, and it's wonderful to know we hit the mark for you. If you ever have any questions or need assistance, don't hesitate to reach out to our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
Hello Rick, We appreciate your feedback and are pleased to hear that you found the site easy to navigate. If there are any specific details or concerns you would like us to address, please do not hesitate to reach out to our customer service team at https://support.enence.com. Thank you for sharing your experience. Enence Support Team
I have a horrible time learning languages. In the Air Force I was given a language aptitude test. I scored 3 percentile and was asked how I learned English. I bought this with the idea it might help me learn Spanish. Speaking a sentence, it does fine. Speaking an individual word, it does not so fine. I have concluded this will not get me where I want to be, but it is a good tool to take with me when I travel.
Hello, Thank you for sharing your thoughts, and we appreciate your feedback. We're glad to hear that you find our tool useful for travel. We apologize for any inconvenience you experienced while trying to learn individual words with the device. We understand that solutions can vary based on user needs, and we value your input. If you find that you need further assistance or resolution, please note that we have already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://enence.com/contact-2 Thank you for helping us improve our product offerings. Enence Support Team
The Enence translator does not work without WIFI. I am told there is a package you can download to use this product without WIFI but I can not find out to get this package and the Enence website is of no help in this matter. Basically without non-WIFI ability this is better as a paper weight than being able to use it outside of your WIFI zone. VERY, VERY disappointed. I will be very curious to see if I get a helpful response from this post. UPDATE: I have been contacted by Enence, They are asking for email used for the order and order #. The email address I used I do not want to post on a public forum, please give me another way to supply this information. I no longer have the order #. I do still have the box that the Enence order came in which appears to have some numbers on it. As an additional piece of information, I actually purchased two of the translators at the same time so I am anxious to get this problem corrected. UPDATE 5/28/26 I am pleased to say that in fact Enence did reach out and has made a very generous offer to settle my concerns and complaint. It isn't often that you see companies really trying to make things right, which Enence has done.
Hello J. Durham, Thank you so much for taking the time to share your thoughts with us. We are glad to know that your concern was taken care of and we appreciate your contribution to our development. Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you. Thank you and have a great day! Warm regards, Enence Support Team
Hello, Thank you for your positive review! We're delighted to hear that you found our website easy to use. Your feedback is greatly appreciated, and we hope you continue to have a great experience with us. For any further assistance, please feel free to reach out to our customer service team at https://support.enence.com. Thank you for your support. Enence Support Team
The purchase experience is ok I feel so enthusiastic about your product, and Look at receiving soon
Hello Jose Fernando Lopez Aguirre, Thank you for taking the time to share your positive experience with us and for your enthusiastic feedback! We're delighted to hear that you are excited about our product and hope you enjoy it once it arrives. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com. Best regards, Enence Support Team
Instructions are limited. device lags. Live agent was pleasant and helpful
Hello David, We apologize for the inconvenience you experienced with the device instructions and lag. We're pleased to hear that the live agent was able to assist you. If you need further assistance, please contact our customer service team at https://support.enence.com. Thank you for your patience. Enence Support Team
The transaction's were very helpful and quite straightforward and honest
Hi Tony, Thank you for your positive feedback! We're delighted to hear that you found the transactions straightforward and honest. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you ever have any questions or need assistance, feel free to reach out to our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
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