Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Written by the business, not verified by us.
Is Enence legit?
Enence (enence.com) has a 4.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-09-05.
What reviewers say
AI generated
Everyday reviewers had a great experience with this company. Customers frequently point out that the online ordering platform is very simple to use, and clear instructional videos help build confidence for upcoming trips. Many consumers also deeply appreciate the innovative product concept, noting that the physical device works wonderfully for communicating and traveling abroad.
Some reviewers were not happy with the unexpected extra costs and numerous optional add-ons that appeared unexpectedly during the checkout process. Other people also noted frustrating delivery delays, a complete lack of tracking information, and occasional unexpected technical issues regarding the low audio volume.
Auto-generated from all reviews of this business. For reference only.
Unreturnable even if defective. Consumer should know if you open up the…
Consumer should know if you open up the box and to try it out, you can no longer return it. You get AI generated replies from customer service. Even if it is defective, like mine which had poor translation and the max volume was so low you could never hear it in a public setting, it is nearly impossible to return for a refund. Use google translate instead. STAY FAR AWAY FROM THIS PRODUCT!
Reply from Enence2026-02-25
Hi Kevin,
We are pleased to inform you that we have successfully addressed the issue you raised, following a comprehensive review. As of February 26, 2026, the matter has been resolved. Should you require any further assistance, please do not hesitate to contact us.
We sincerely appreciate your feedback regarding the resolution of this issue. Your insights are incredibly valuable to us as we continually work to improve our services.
Your support and feedback are essential to our progress and success. Thank you for your continued partnership and contributions to our growth.
Warm regards,
Enence Support Team
Hello Dragan,
Thank you for sharing your review with us. If there is anything more you'd like to know about our services or if you need assistance, feel free to reach out to our customer service team.
https://support.enence.com
Thank you for your feedback.
Enence Support Team
The product is good, the chasing for money with add on extras is a disappointment
Reply from Enence2026-02-23
Hello Michael,
Thank you for taking the time to share your feedback with us. We're glad to hear that you are satisfied with our product. However, we apologize for any disappointment caused by the add-on extras and their associated costs.
We appreciate your input and will consider it as we strive to improve our offerings.
If you have further concerns or questions, please feel free to reach out to our customer service team at https://support.enence.com
Thank you for your understanding.
Enence Support Team
Hello,
Thank you for your feedback.
We apologize for the inconvenience caused by the checkout process asking too many questions. Rest assured, your concerns are important to us and will be looked into by our team.
If you have further concerns, please contact our customer service team at https://support.enence.com.
Thank you for your patience.
Enence Support Team
Hello,
Thank you for your feedback and for sharing your positive experience with understanding Ukrainian using our product. We are delighted to hear that it worked well for you.
If you have any questions or need further assistance, feel free to contact our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Hello KAREN Embrey,
Thank you for your positive feedback. We're delighted to hear that you enjoyed our website. If you have any further comments or suggestions, feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your support.
Enence Support Team
Waiting for delivery to try it out.bi travel overseas alot.
Reply from Enence2026-02-21
Hello Richard,
Thank you for your review and for your interest in trying out our product during your overseas travels. We hope it meets your expectations and assists you effectively on your trips. If you have any questions or need further assistance regarding your delivery, please do not hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for your patience and understanding.
Enence Support Team
Hello Cathy,
Thank you for sharing your feedback with us. We understand that the bonus offers and screens can be overwhelming, and we apologize for any inconvenience this may have caused.
If you need further assistance, please reach out to our customer service team, and they will be happy to help.
https://support.enence.com
Thank you for your understanding.
Enence Support Team
Hello,
Thank you for your positive feedback! We are delighted to hear that you found the order process easy and straightforward. Your satisfaction is important to us, and we are glad that you had a smooth experience.
If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Hello Paul,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the standard package not including certain items. Rest assured, we will take all the necessary steps to address your concerns.
If you would like more assistance, please reach out to our customer service team, who will be happy to help you further.
https://support.enence.com
Thank you for your understanding and giving us a chance to improve.
Enence Support Team
Good easy to understand information.
Easy to orddr.
Reply from Enence2026-02-20
Hello Tim,
Thank you for leaving a positive review! We are delighted that you found the information easy to understand and the ordering process straightforward. Your satisfaction is our priority, and we appreciate your kind words.
If you need any assistance in the future, feel free to reach out through our contact form at https://enence.com/contact-2
Thank you for supporting Enence!
Enence Support Team
Please give options for offline and extended battery at time of purchase not in the "offer" pages after you have purchased
I don't really like to need to pay extra for offline capability! However most reviews say it is worth it so 🤞🤞
Reply from Enence2026-02-20
Hello Lori,
Thank you for sharing your feedback with us. We understand your concern about the extra cost for offline capability. We appreciate hearing from customers like you and will take your comments into consideration for future improvements. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your understanding.
Enence Support Team
I ordered the offline additional package whcih came included with the device
Reply from Enence2026-02-19
Hello Alan Stewart Thompson,
Thank you for your review. We are pleased to hear that you received the offline additional package with the device. If you have any questions or need further assistance regarding this, please feel free to contact our customer service team. We are here to help.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
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