Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Written by the business, not verified by us.Enence (enence.com) has a 4.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-09-05.
Everyday reviewers had a great experience with this company. Customers frequently point out that the online ordering platform is very simple to use, and clear instructional videos help build confidence for upcoming trips. Many consumers also deeply appreciate the innovative product concept, noting that the physical device works wonderfully for communicating and traveling abroad. Some reviewers were not happy with the unexpected extra costs and numerous optional add-ons that appeared unexpectedly during the checkout process. Other people also noted frustrating delivery delays, a complete lack of tracking information, and occasional unexpected technical issues regarding the low audio volume.
Auto-generated from all reviews of this business. For reference only.Exactly what I need for me and my partner
Hello Dean Burnett, Thank you for your positive feedback. We're thrilled to hear that our product meets your needs and is perfect for you and your partner. If you have any questions or need further assistance, feel free to reach out to our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
Hello Åse Holm Nielsen, Thank you for sharing your positive experience with us. We're delighted to hear that you found the ordering process easy. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, feel free to contact our customer service team at https://support.enence.com. Thank you for choosing Enence! Enence Support Team
I love this product so much. And so does my wife; she would want one too if you kept it at the same price as if we bought two, since we already have one.
Hello Rejean Cyr, Thank you for your positive review! We're thrilled to hear that you and your wife enjoy the product so much. While we can't discuss pricing or discounts directly here, we suggest reaching out to our customer service team for any specific inquiries you may have about purchasing another unit. They would be happy to assist you further. https://support.enence.com Thank you again for your support. Enence Support Team
Easy to use the online site
Hello Andrew, Thank you for your feedback! We're delighted to hear that you found our online site easy to use. Your positive review is much appreciated, and we are always striving to make our platform even better for our users. If you have any suggestions or require further assistance, please do not hesitate to reach out to our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
I purchased two Enence translators and had a very disappointing experience. The setup process was difficult — I eventually managed to connect via Bluetooth, but it was not straightforward. When I opened the first device, it felt very flimsy and only translated one way, which made it unusable for my needs. I requested a refund and also asked to return the second (unused still boxed) device. I was refused a refund for item 1 as I had opened it and the dont accept open items. Returning the second has been unnecessarily difficult. I have provided tracking and all requested information, yet they continue to delay the process. Overall, this has been a frustrating experience and I would not recommend this product. Since posting this review the company have replied (see below) suggesting I contact their customer services department. It's the customer services who have refused to refund me for a not fit for purpose item as the box was opened. I couldn't have found out it didn't work unless I opened the box. It is also them who have made the return of the unopened box so difficult. Beware this company.
Hi Coral, Thank you for taking the time to share your feedback with us. We genuinely value your input and are committed to resolving any issues you may have experienced. We have made several attempts to reach out to you regarding your concerns, however, we have not yet received a response. Please know that we are here to assist you and are eager to find a solution that meets your needs. At your convenience, feel free to contact our support team at https://support.enence.com/ Thank you for your understanding, and we look forward to hearing from you soon. Best regards, Enence Support Team
Too many questions. It’s confusing.
Hello, Thank you for sharing your feedback with us. We apologize for any confusion caused by too many questions. We are looking into this matter and will get back to you with more information as soon as possible. Thank you for your patience. https://support.enence.com Enence Support Team
Hello Greg, Thank you for your review. We're pleased to hear that you found the process simple. If there are any concerns or further feedback you'd like to share, please feel free to reach out to our customer service team. We're here to assist you. https://support.enence.com Thank you for your feedback. Enence Support Team
Hello Mr Michael Williams and Mrs Patricia Williams, Thank you for your review and for recognizing our fast delivery. We are delighted to know that your experience has been positive. If you have any further questions or need assistance, please feel free to contact our customer service team for support at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
Hello, Thank you for leaving a review. We appreciate your feedback. If you have any further comments or concerns in the future, please feel free to reach out to our customer service team for assistance. https://support.enence.com Thank you for choosing Enence. Enence Support Team
I would actually give this company zero stars if I could.March 12 I was on United Airlines website when this company popped up with their translator. Looked interesting so I ordered one. after I ordered one translator there were about eight other accessories that could be ordered to jack up the price. I didn't order those. when I got my invoice it was for two translators not one. I immediately wrote to them and explained the problem. The next day, March 13,I got an email from their support team that said they were going to refund me $65.95. great! The next day, March 14, I checked my status and could not find a single thread, in any of my mailboxes, concerning this refund. How does that happen? I wrote to them and received an automated generated response that said there was nothing they could do because I had not submitted my order modification within the 24 hour period of purchase and my translators were shipped.. I called them I got no response. This is a deceptive company. Very, very poor customer service.Great website looks legit, but it seems not. After many weeksThey finally reached out and refunded half of my money that I agreed to. I appreciate that but still, this was not a good experience. I received the translators in the mail, but have not opened the box yet.
Hello Ed, Thank you so much for taking the time to share your thoughts with us. We are glad to know that your concern was taken care of and we appreciate your contribution to our development. Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you. Thank you and have a great day! Best regards, Enence Support Team
I was charged for the product, promises it would be delivered and never received it. Now I have to go to VISA to have the charge removed. I don't trust this company at all. After reading the reviews of the poor performance of this product, I won't miss getting it.
Hello Lawrence, We are happy to confirm that your reported issue has been successfully addressed as of May 7, 2026. Should you have any additional inquiries or require further assistance, please do not hesitate to contact us. Your feedback has been invaluable, and we sincerely appreciate your patience during this process. It plays a crucial role in our ongoing efforts to improve our services. Thank you for your continued support. We remain committed to your satisfaction. Warm regards, Enence Support Team
Easy navigation to purchase device.
Hello Mary, Thank you for your wonderful review. We're thrilled to hear that you found it easy to navigate to purchase your device. Your feedback is greatly appreciated and helps us continue to improve our services. If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.enence.com. Thank you for choosing Enence! Enence Support Team
okokokokokok
Hello Craig, Thank you for your review and for giving us a 5-star rating. We're glad to hear that you are satisfied with our services. If you have any further comments or questions, please don't hesitate to reach out to our customer service team. https://support.enence.com Enence Support Team
Hello Jan Harrington, Thank you for your positive review. We're delighted to hear that you had a great experience with our product and that it was recommended to you by your sister. If you need any further assistance or have any questions, don't hesitate to reach out to our customer service team. https://support.enence.com Enence Support Team
Dobrý den, Děkujeme za vaši zpětnou vazbu. Jsme rádi, že oceňujete náš marketing. Pokud máte jakékoli další dotazy nebo potřebujete pomoci, neváhejte se obrátit na náš zákaznický servis. https://support.enence.com Děkujeme za vaše hodnocení. Enence Support Team
I really like the product. High quality and durable. Well packaged. Came at just the right time.
Hello, Thank you for your wonderful feedback! We're delighted to hear that you're enjoying your purchase. If you have any questions or need assistance, feel free to contact our customer service team at https://support.enence.com. Enence Support Team
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would but I received that one and was very pleased. Enence has great customer service and I would recommend this product to anyone. I’m still getting used to it and looking forward to using it on my upcoming trip.
Hello Anne, Thank you for sharing your review and for your kind words about our customer service. We apologize for the initial issue with the delivery, and we're glad to hear that it was resolved quickly and that you're pleased with your Enence device. We hope it serves you well on your upcoming trip. Should you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. https://support.enence.com Thank you for your recommendation and for choosing Enence. Enence Support Team
I prefer to order the product with all the options and pay once
Hello George, Thank you for sharing your preference with us. We understand you'd like to order the product with all options included and pay once. Please contact our customer service team for assistance with customizing your order according to your preferences. They will be glad to help. https://support.enence.com Thank you for your feedback and for choosing Enence. Enence Support Team
Hello, Thank you for your feedback. We apologize for any inconvenience caused by the add-ons. If you have any specific concerns or need further assistance, please reach out to our customer service team. https://support.enence.com Thank you for bringing this to our attention. Enence Support Team
quick and easy
Hello Kevin, Thank you for your positive review! We're thrilled to hear that you found the process quick and easy. If you have any further feedback or need assistance, feel free to reach out to our customer service team. https://support.enence.com Thank you for choosing Enence. Enence Support Team
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