Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Written by the business, not verified by us.Enence (enence.com) has a 4.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-09-05.
Everyday reviewers had a great experience with this company. Customers frequently point out that the online ordering platform is very simple to use, and clear instructional videos help build confidence for upcoming trips. Many consumers also deeply appreciate the innovative product concept, noting that the physical device works wonderfully for communicating and traveling abroad. Some reviewers were not happy with the unexpected extra costs and numerous optional add-ons that appeared unexpectedly during the checkout process. Other people also noted frustrating delivery delays, a complete lack of tracking information, and occasional unexpected technical issues regarding the low audio volume.
Auto-generated from all reviews of this business. For reference only.Hello, We apologize for the inconvenience regarding the translation issue in the advertisement. We will investigate the details of your case and take the necessary steps to address it. Thank you for your patience and for bringing this to our attention. For further assistance, please contact our customer service team at https://support.enence.com. Enence Support Team
Should put all additional features up front- don’t like adding on after I’ve already purchased.
Hello, Thank you for your feedback and for bringing this to our attention. We understand your concerns about additional features being presented after purchase. We strive to ensure transparency and are continuously working to improve our processes. If you have any further questions or need assistance, please contact our customer service team at https://support.enence.com. Thank you for your understanding. Enence Support Team
Hello Gary, Thank you for your positive feedback! We're thrilled to hear that you find our product very easy to use. If you have any questions or need assistance, feel free to reach out to our customer service team. https://support.enence.com Thank you for your support. Enence Support Team
Hello, Thank you for your positive feedback. We're glad to hear that you found the process simple. Should you ever need assistance, please do not hesitate to contact our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
Hopefully usability of the item. Not happy with progressive options. This should be part of the original offer.
Hello Jeff, Thank you for your feedback and for leaving a review. We understand your concern regarding the progressive options and how they should have been part of the original offer. To address any specific concerns you might have, please reach out to our customer service team at https://support.enence.com, and they will assist you further. We appreciate your input and thank you for your patience. Enence Support Team
Seems Ok for now, I will see what comes
Hello, Thank you for your feedback. We hope you're satisfied with your purchase and appreciate you taking the time to leave a review. If you have any questions or concerns, please feel free to reach out to our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
Hello Helen, Thank you for rating us 5 stars! We're delighted to hear that you find our product easy to use. Your positive feedback is truly appreciated. Should you have any questions in the future, please feel free to reach out to our customer service team at https://support.enence.com. Thank you for being a valued customer. Enence Support Team
I have been provided with a full refund for my purchase. The translator works well, hat was not the issue, just don't buy the sleeve unless you want a decorative box.
Hello Tim Anderson, We sincerely apologize for any inconvenience this situation may have caused, as it does not align with the high standards of service we strive to uphold. We acknowledge the feedback you provided on Trustpilot and want to assure you that we are actively addressing your concerns. Please be assured that we are investigating this matter with urgency. We kindly ask that you check your email for further updates. Thank you for your understanding, and we wish you a pleasant day. Sincerely, Enence Support Team
Hello Emilio, Thank you for your positive feedback. We're delighted to hear that you found the process easy. If you have any questions or need further assistance, please feel free to contact our customer service team. https://support.enence.com Thank you for choosing Enence. Enence Support Team
Hello, Thank you for your positive review and feedback. We are pleased to hear that you found our product well presented. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at https://support.enence.com. Thank you for choosing Enence. Enence Support Team
Hi. I ordered a direct translator because the websites I've visited and researched the best direct translator out there told me this was the one topping the charts. So I ordered one, I got it and I tested it all day, the same day I sent it back. It was completely useless, the Google translator app is way more effective and correct in translating. I can name so many faults with this device and it's so frustrating that it's promised to be nr1 translator. Worst device ever bought. And it doesn't stop there, there is NO support what so ever, it's an AI who the has as their support, there is NO support "team". Every time I ask to talk to a human representative, I get the response "we understand that you want to talk to a human representative" but then it stops there. I am asking several times to talk to a representative but I NEVER get in touch with one. This feels allot like a scam. I sent my return package as soon as I got it after testing it one whole day with several languages and sentences with people who talk the languages. It's utter trash. I recommend looking elsewhere for such a product and or also try using google translate as its way more correct and effective than this device from enence. Update: I have waited 2 weeks after they told me the return process was completed on their end, and I have still not received my refund. This is starting to feel more and more as a scam. And I'm getting tired of you're bad support AI that can't give me any concrete answers.
Hello Orai, We are happy to inform you that your reported issue has been resolved by our customer service team as of March 17, 2026. If you have any further questions or need additional support, please feel free to reach out to us. We genuinely appreciate your feedback and your patience during this process. Your insights play a crucial role in our commitment to enhancing our services. Thank you for your continued support. We are dedicated to ensuring your complete satisfaction as our valued customer. Warm regards, Enence Support Team
Hello János Benedek, Thank you for leaving a review and for your feedback. We're glad to hear that you find it good. If you have any further concerns or questions, please feel free to reach out to our customer service team for assistance. https://support.enence.com Thank you for your support. Enence Support Team
Hello, Thank you for your positive review. We're delighted to hear that you're pleased with the item. If you have any additional feedback or questions, feel free to contact our customer service team. https://support.enence.com Thank you for choosing Enence. Enence Support Team
reasonable pricing though annoying add ons
Hello David, Thank you for your positive review and feedback on our pricing. We understand that add-ons can sometimes be annoying, and we appreciate you bringing this to our attention. If you have further concerns or need assistance, please reach out to our customer service team at https://support.enence.com. Thank you for your support. Enence Support Team
easy to order, but there is a lack of information, already i feel i will regret this purchase.
Hello Robert, Thank you for your feedback and for bringing this to our attention. We understand your concerns about the lack of information provided during your ordering process. Please rest assured that we are here to help you with any questions or uncertainties you may have regarding your purchase. If you need any further assistance, please contact our customer service team at https://support.enence.com. Thank you for your understanding. Enence Support Team
Straight forward except no information given on shipping time
Hello Philip, Thank you for your feedback and we're glad to hear that you found the process straightforward. We apologize for any confusion regarding the shipping time information. If you have any specific questions or concerns, please feel free to reach out to our customer service team here: https://support.enence.com Thank you for bringing this to our attention. Enence Support Team
Hello Joanne, We apologize for the inconvenience caused by the additional add-ons. We are continuously working to improve our offerings and ensure a smooth experience for our customers. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team at https://support.enence.com. Thank you for your patience. Enence Support Team
Easy enough to follow, but I felt it is deceptive that it is extra for offline, and yet only 19 languages are available off line. However it does give an option to not take up offer at each option.
Hello Marion, Thank you for sharing your feedback with us. We are pleased to hear that you found the product easy to follow. We understand your concerns about the availability of offline languages and appreciate your input regarding the additional costs involved. If you have any specific concerns or questions, please feel free to reach out to our customer service team for assistance. They are always ready to help. https://support.enence.com Thank you for choosing Enence. Enence Support Team
I wish it worked without the phone app. Slightly better than google translate but still tied to phone. If you use the phone for any other purpose it ceases to function.9
Hello Ronald, Thank you for sharing your feedback with us. We understand your concern about the device being tied to the phone app, and we apologize for any inconvenience this may cause. Please note that our product is designed to work alongside a phone to deliver the best functionality and translation experience. We appreciate your understanding and are continuously working on improvements. If you have any further questions or need assistance, feel free to contact our customer service team through https://support.enence.com. Thank you for choosing Enence. Enence Support Team
It was good…though there’s always room for improvement
Hello MRS KATE FEHLHABER, Thank you for your feedback. We appreciate your positive comments and also recognize there is always room for improvement. Your feedback is invaluable to us, and we are continuously working on enhancing our products and services. If you have any specific suggestions or concerns, please feel free to reach out to our customer service team at https://support.enence.com. Thank you for being a valued customer. Enence Support Team
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