Worst support ever.
Hi. I ordered a direct translator because the websites I've visited and researched the best direct translator out there told me this was the one topping the charts. So I ordered one, I got it and I tested it all day, the same day I sent it back. It was completely useless, the Google translator app is way more effective and correct in translating. I can name so many faults with this device and it's so frustrating that it's promised to be nr1 translator. Worst device ever bought. And it doesn't stop there, there is NO support what so ever, it's an AI who the has as their support, there is NO support "team". Every time I ask to talk to a human representative, I get the response "we understand that you want to talk to a human representative" but then it stops there. I am asking several times to talk to a representative but I NEVER get in touch with one. This feels allot like a scam. I sent my return package as soon as I got it after testing it one whole day with several languages and sentences with people who talk the languages. It's utter trash. I recommend looking elsewhere for such a product and or also try using google translate as its way more correct and effective than this device from enence. Update: I have waited 2 weeks after they told me the return process was completed on their end, and I have still not received my refund. This is starting to feel more and more as a scam. And I'm getting tired of you're bad support AI that can't give me any concrete answers.