Wahoo? More like Wooooeful
Ordered an Elemnt Rival watch which arrived promptly, but the build quality was awful. The backlight spilled out of the crown and is obviously a defect. Trying to contact support via live chat is unnecessarily difficult and frustrating. You have to navigate through the standard replies before speaking to a human, and then it's long periods of silence. Worse still, every time you enter live chat, it generates a new support ticket, so any ongoing issue is pushed to the back of the queue. And with regards to my faulty watch: I was asked to break it (yes, physically break it to the point it's unusable) and send them evidence to get a replacement. I'm still waiting for acknowledgement of this... not a great first impression of Wahoo.