BAIT AND SWITCH? YOU BE THE JUDGE
Just received an email from Focalprice wanting an extra $16.08 to cover shipping after I placed my order about a week ago. According to their online "COUPON" offer it covered ALL orders shipped free AND WILL BE HONORED AT CHECKOUT. COUPON was acceptedd when I checked out and paid for my order. It also stated that my order was shipped on 3/7,obviously it wasn’t! This is the 2nd attempt I tried doing business with this company. The first time I never received anything but I did get my money back after contacting PayPal. I should have walked away on my first experience with this company but I felt I'll give them a 2nd chance to redeem themselves. I should have known better. Typical bait and switch! With the added shipping costs I can buy elsewhere for less money. They don’t honor their commitments! Will I get my money back freely from these folks or go another round with PayPal? I guess I'll just have to wait and see...... Copy of their email. Dear Customer, This is an email from FocalPrice.com service team. Unfortunately, we were informed that your order FPTEQ909291C was unable to be shipped by Airmail since YE781R is oversized. We are really sorry for all the inconvenience. In this case, we have no choice but change your order shipping method to be EMS. If you still need the item, please send money of $ 16.08 to our paypal account: [email protected] so that we will ship your order by EMS express then. However, if you did not pay the shipping charge within 7 days, the order will be cancelled automatically by our system. If there is any question, please feel free to contact us. Thank you, Focalprice.com service team