Shocking Customer Service: Poor Communication
Order #UKBS82128 on 2nd June. Fan never arrived. I have repeatedly asked for a full refund, but they haven't replied to any of my emails. Only response I've had to communication was a Facebook message on 8th July informing me that it was out of stock and asking me to order something else. I replied on FB (requesting a refund as goods not supplied) but again received no response. PLEASE SEND A FULL REFUND! IMMEDIATELY! In response to message below: any messages received were on Facebook/Trustpilot (not email - I checked inbox, spam folder, and deleted items and there was nothing from Buddha Stones) after my Trustpilot reviews had been posted. Communication from this company has been dire - public reviews were the only way I could get a reply. Thank you Trustpilot!